worse dealership in America. DO NOT GO HERE.
Yesterday, after making an appointment, I stood by my Tahoe for 20 minutes, while this guy named Ronnie walked all around me. It turns out my sin was pulling into the bay without being asked. After I finally asked what it took to get service, Ronnie says he didn't see me. Unsure how you don't see a full size, black Tahoe in your bay After I asked to speak to his manager, some very large man said, "hey buddy, if you want help, come inside to us. We are inside, if you want service, you can come inside to us, like everyone else"
I called the General Manager, but no return call.
Harry took great care of me. My family and I were in a tight spot while moving across the country due to a hurricane taking our house. He was able to help us get the vehicle we needed and was a super nice guy. If I lived anywhere near there now, I would send people to see him. I can't speak of their other sales people however Harry was amazing.
The service department staff is knowledgeable. Teresa Howard is a wonderful rep who explained what the issues were with my daughters car. She took the time to listen to me and understood how important it was to have the job done right.. Thank you..
Great Experience!!! Your sales associate Jimmy V. was exceptional and really made the car buying experience simple and painless! All of the staff were easy to work with and allowed us to make our own decision on which vehicle we wanted to buy. I would recommend Dale Jr GMC to anyone and we plan on coming back for our next vehicle!! Great job!!!
We purchase an Envision in February. The car has a little over 4k miles. We took the car to the dealer on August 1, 2017. It has been there for over 3 weeks. The a/c had to be replace. There are many other pieces laying around the car and they were successful in putting a dent in the dashboard. I am not sure this dealer warrants 1 star.
The service from Mr. Tracy Warner was excellent. Normally the car buying process is very stressful and I get overwhelmed just thinking about having to haggle with a salesman and negotiate a fair price. Upon entering the dealership, I was greeted with the jovial spirit of Mr. Tracy Warner. He put my mind at ease and relieved my anxiety. If only all car buyer were welcomed and taken care of by car salesman as Mr. Warner, the process would be sooo much efficient and less stressful. Thank you, Mr. Warner for placing my mind at ease and helping to decide the best vehicle for my family regardless if it meant a sale for you or night. You never made me feel pressured to buy but more focused on my family's needs and if the available cars met our needs. Your commitment to exceptional service was truly appreciated.
My service appointment was convenient to schedule. I was greeted at my car door as I pulled up by DJ. He was very professional and took all of my information, as well as insuring I had a ride to work. Caleb was assigned as my Service Advisor and I could not be more pleased with the customer service I received. He promised to call as soon as he heard from the technician and inform me of the issue. He did as promised. He gave a specific time that he would call and he was right on the minute. I was kept informed of the progress of the service. When I arrived to pick up my car, it was clean and ready. I've been a customer of Dale Earnhardt since 2003 and have always received adequate service. This was exceptional.
The customer rep, Mark Hunter, was very professional and acknowledged all of my concerns in regards to maintenancing my car. All the staff was very polite!!!
They were EXTREMELY HELPFUL, NICE, GENEROUS, WONDERFUL, AND I wish that ALL dealerships would be like this one! I fell in love with this place after coming from a dealership and having constant trouble out of them for YEARS and the despicable service they provided. Even went as far as calling corporate on them SEVERAL TIMES! I couldn't ask for better people, a better facility, or better customer service than DEJ Chevrolet Buick GMC Cadillac Tallahassee, Fla Capital Circle!
The salesmen waste your time and push you towards cars you can't afford. They constantly leave "to ask their manager" and offer disrespectful prices on trade-ins. The finance manager told me that Kelley Blue Book is a joke and not real. Don't waste your time with this dealership unless you have lots of money to waste.
Caleb, in service, was great. He understood my needs and took care of my car. He explained some other issues I was having and we have a plan to take care of them.
Our service representative Caleb Clark was wonderful, professional and courteous. Our problem was the fact the service department did not have the part we needed in stock. You would think if they had a Power Steering pump in stock, they would have the hose they needed to go with it. This entailed an expensive $263.00 stay overnight in a dirty Holiday Inn Express, which Cadillac should have paid. We were in transit and part of the way home, we noticed a noise coming from our car, called Caleb and our MS dealership regarding warranty on parts and work. Were advised by Caleb 12 months or 12 thousand miles, the MS dealer said if the part was broken during installation, we were responsible for the cost. We stopped at the dealer in Hattiesburg where they added about 1/2 qt of power steering fluid and said it would be safe to drive home. We noticed a puddle of fluid on our floor of garage, took to local dealer and found a gasket (?) was broken during installation. Tallahassee did agree to pay the MS dealership which also did not have the needed part and entailed renting a car. Caleb made the arrangements for the rental until my car can be repaired. Not at all happy with the Luxury Car, Cadillac!