Crossroads Dental Group

Location :

2880 E Germann Rd STE 13, Chandler, AZ 85286, USA
Added by Jopie, at 04 November 2021

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• Bre T

  08 April 2022

  I began using this business in Oct 2020 and I've noticed a few things as an ortho patient.
  -Billing: I began services without using insurance. I agree to a payment plan for treatment. About 6 months after beginning treatment, Crossroads finally started taking my insurance. Unfortunately, there was no change in my payment amount. I continued making large monthly payment despite the fact that my insurance was to subsidized the treatment. Crossroads received money from me and my insurance company.
  -Treatment: The ortho doctor here is very friendly and willing to explain treatment in detail. I did not 100% like the outcome of my ortho treatment and wished I would have never started. I'm very particular and unfortunately the results didn't meet my expectations. The dental assistants are hit or miss. I've had some positive interactions (laughing and good convo) and some not great. Most recently I had a bad experience with Carla. She was working to remove my braces and I told her she was hurting me. She then explained that it was 'normal.' After my complaint, she continued to rough-house me. I ultimately had to ask for a different dental assistant because she completely ignored my pain and concerns. She grew frustrated and began to bad-mouth me to her colleagues in Spanish. Her ignorance showed because I understand Spanish. Absolutely horrible experience. Her replacement, Ofelia, was great at making sure I understood the procedures and that I wasn't in pain. All it took was patience, empathy, and common courtesy.
  -Administration: Hit or miss. Recently they change systems and required all patients to onboard. I asked to skip this since it was to be my last appointment. I was refused treatment if I did not sign up. This was frustrating as no one likes to be strong armed.
  -Final Remarks: Since Oct 2020, I've had 5 bad experiences after visiting on a monthly basis. 27.7% likelihood of disappointment which isn't the worst, but when your money is on the table, you deserve better.

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• Phillip Taylor

  06 April 2022

  he staff and dentists here have created such a lovely, professional office to visit. They use high tech to make many processes fast and easy. You can book your next appointment right from the dental chair.

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• Melissa Perry

  17 March 2022

  Definitely was the wrong decision to bring my child and will not be returning. Dr. Gardner lacked bedside manner, common courtesy and after waiting for her she spent all of five minutes and wasn't thorough. This is the fourth time I've taken my Son to a dentist and by far the worst experience. The only positive interaction was with the dental assistant, she was so kind and a great professional.

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• Bryan Dang

  15 February 2022

  Had my first visit with this office last week and the people here were amazing. They were kind, hospitable, and gave the office a warm and welcoming fee. The staff was young, quick, and efficient in what they were doing. There was good communication amongst the team and the tech who took my X-Rays was kind and professional. Jade, my dental hygienist for that day was lovely. She did a great job cleaning. Wasn't harsh on the flossing or on the tools she was using. Everyone was very down to earth and sweet. My dentist that I was meeting for the first time, Rachel Gardner, was professional and very straight forward. She was thorough and efficient when examining me for cavities or any other underlying issues. Asked me if i had any pains or questions/concerns. I said no and she was off. Overall, fantastic office and glad my friend recommended this place to me because I would highly recommend this place to others who live in the gilbert/chandler area.

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• Frank W.

  11 November 2021

  We’ve been coming here for 15 years!! Yes 15 years. Dr. Clayton and staff are by far the best I’ve been to and he’s taken great care or our family of five. You’d be hard pressed to find a better dentist. I’d go as far as to say you’re nuts if didn’t come here! Go see the Doc!! Nicest guy ever.

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