They came out and looked at the roof.
Said I would get my bids later in the day.
Never got anything from them, called them 3 days later to see what was up.
Was told the would check and get it out to me. Been over a week now and still nothing from them.
I WILL NOT DO BUSINESS WITH A COMPANY LIKE THIS!!!
We used Crest for replacement of our 20-year old 3-tab asphalt shingle roof with new architectural shingles. Wayne was very responsive with excellent communication throughout. He came out within a few days of calling and sent us the estimate before he left he driveway! He was among the most competitive of the six estimates we received and we went with his company because he was very upfront about the whole process. The guys finished the roof in two days and it looks great, they even did nice finishing touches like spraying the vents white. Wayne ensured that everything was completed and cleaned up at the end. Very pleased with the work!
What a great company!! I hired them to build an RV garage which was built ahead of schedule and under budget last year. That project went so well that this year I had them handle my home remodel. Same results. Complete home remodel 3,200 SF done in less than two months and under budget. Louis Blass the owner addressed every issue that came up and most importantly got my home finished. Highly recommend this company.
We recently used Crest Contracting for a repair on our roof and they where very helpful from the first call! Their team excelled at getting the job done on time and the attention to detail was spot on. I highly recommend using this company if you have any roofing needs in the Tucson area.
Never called me back after I requested a quote. Ill.never call them again
I would give them 0 stars if possible. We worked with them and they were *horrible*. They were incredibly unprofessional, did shoddy work (for example, the new roofing material didn't go to the actual edge of the roof), & we ended up with a new leak where there wasn't one before - and in some ways the biggest problem was that their communication was worse than bad. I looked into filing a formal complaint with the BBB but the process is lengthy and my family received a cancer diagnosis at the same time so we didn't have the stomach for some long procedure. Their roofing crew had a personality conflict with our renter, the decided they hated him, but they could have addressed that totally professionally, along with the point-by-point list of shoddy workmanship, and resolved it quickly and simply. Instead they repeatedly stank at communication, escalated the situation, and we finally got to the point where we just gave up and tried to cut our losses and move on. I spoke to the owner a couple times, and at first I tried to be sympathetic because he said his wife was having some medical challenges of her own, however he then *yelled at me* about my tenant (I never raised my voice once through this process), and NEVER did he address the point-by-point, photo-documented problems his crew had created. We agreed to speak directly for follow-up to avoid any personality issues between his crew and my tenant, but he then did not follow through on his end when I contacted him again. And look, I'm a reasonable person, I was totally willing to listen that maybe the bent over nails & weird damage spots in the new roofing maybe were not actually problems for the seal of the roof, and that the damage to the cables and conduits, the oil stains and tar smears, were just part of the normal hazards of getting roofing work done. But a new leak, where one did not exist before, is kinda unarguably a sign of not-great work. And instead of calm reasoned discussion about it all, or any clear responses to emails, I was met with belligerence at every turn. Our interactions with this company were the most unprofessional and unpleasant of any I've experienced. In an additional twist, the house - which has security bars on every window and door, and has never previously been robbed (and was my family's home until just months prior) - then was broken into *right* at this time of conflict, in what the police called a "clearly targeted burglary" and our renter's tools were all stolen, as were his wife's family jewelry. Of course we have no way of knowing who did it. It's enough to make me think twice about posting this review, frankly, but I don't want another family to have the same horrible experience as we did - it disrupted months of our family's happiness. *I* have cancer now (and young kids, which is really a bummer), and the stress of working with this company I am *sure* made my tumor grow faster. We worked with another roofing company on a roof leak on our casita and the difference in experience was night and day. Protect yourself from a potentially stressful and unpleasant experience.
We called Crest Contracting (website says Crest Contracting Roofing, main listing says Blass Roofing, LLC) yesterday to schedule a roof inspection for a very possible leak in our roof, which is an emergency. A woman called back and scheduled an appointment window for today (the next day) between 7:AM to 10:AM, it is now 1:PM, no one has shown up, no call at all I called twice and since you don't get a live person, I left a message twice and still no call back. I don't understand why a customer is not considered important enough to be called back and informed of appointment status. We had to take off work this morning this is so inconvenient and upsetting.
Update: got a call at 2:15 PM from a Crest roofing contractor, said he had no idea he was scheduled for this morning, he asked if we wanted to go ahead and reschedule. No thank you. We are taking our business elsewhere.
Crest roofing did a great job on my roof. They quoted me the best price for the job and were able to work with my time restraints to get the job done.
Huge help - Selina worked so well with me in scheduling and keeping me informed. I so apprecdiate for myself and my clients. Thanks so much!
Donna Boyer, Associate Broker
I made an appointment with them to come to my house between 7 and 10 am. It was a NO CALL and NO SHOW. After waiting for 3 full hours, I called the company. They said "oh yeah looks like we have to reschedule." It was a complete waste of my time and very unprofessional. They did not even bother to call me and let me know. How could you expect this company to finish any job if they don't even show up? Do not use this company.
They stayed in constant communication and did a fabulous job on the roof repair.
Great service. Good quality work at an affordable Price. Would recommend to anyone looking for a great roofing company. Would most definitely use again if needed!
We purchased our home over the summer and for our home inspections, we had SEVERAL roof inspectors come out to inspect the roof. We noticed water leak marks on the ceilings of the house and all of the contractors that came out sent us cheap, $300 estimates with replacing a few broken tiles as the solution. One quoted us over $4,000 and said the entire roof needed to be replaced but sent no proof that he did a thorough inspection. It didn't feel right and since our inspection period was almost over, we were getting nervous and almost pulled out of the sale. I looked for additional inspectors and thankfully found this company. Mike Blass scheduled the inspector at a convenient time and I got a call 30 minutes prior to arrival, giving me enough time to get to the house for the inspection vs some companies that give you a 3 hour window and you never know when they will arrive.
The inspector (unfortunately I can't remember his name) was there on time and had no problem lifting up roof tiles to look at the underlayment. He really got into the roof while other contractors only did a superficial inspection. He checked the entire roof and took pictures so we could see for ourselves. Sure enough the entire underlayment of one of the biggest sections of the house needed to be replaced, but not the entire thing as another contractor had stated. The pictures and estimate were forwarded to our realtor and we were able to get the seller to pay for the entire repair. The roof was pretty bad. I couldn't believe some companies stated a $300 repair (replacing a few broken tiles) would fix the problem.
The crew that came out to do the work was awesome. We had already moved in by then but Jeff, the foreman, was really friendly and made sure we were satisfied. He and his crew were always on time and kept me informed every step of the way. Despite having an issue with some wasps towards the end, they completed the job on time knowing that rain was forecasted. Jeff didn't just shrug it off, he really took care of our house as if it was his own. I appreciated that. This is the ONLY roofing company in Tucson that I personally trust and would ever recommend.
Jeff and his crew did a terrific job on my old and badly leaking roof. It took a while to get the company to send a crew to our house to do the job because they are were backed up, holiday season, and the rainy season held them up. However I'm glad I booked them because they did a good job! Very courteous and professional. They accomplished a lot in a day's work. I appreciate how Jeff paid attention to the quality of the re-roofing work done by himself and his team. Also while making repairs they were thoughtful in making fixes look aesthetically good on my house. I was very pleased with the work and my roof is now better than before. I would recommend them.