I just want to thank Mrs. Anntoniette Brown for all of her hard work in helping me with my NEW car loan. Her transparency motivated me the very first day I met her, and I just want say thank you AGAIN!!! If you are looking for a professional loving caring person she’s the one to see when you come to CREDIT UNION OF ATLANTA!! Thanks again for everything and I will be doing business with you at CREDIT UNION OF ATLANTA again!!!!!
Credit union of Atlanta has help me with everything. My credit card, loans , I couldn’t ask for more. I would recommend them to other people. I can say thank you for everything
"TELL, THE TRUTH"!!!! Hmmm Worst, EVVVEEEERRRR. ***WARNING, CAUTION, DISCLOSURE***. DON'T, BELIEVE THE ONE'S GIVING ANYMORE THAN 1*..STAR!!! LIKE, SAID BY OTHER FORMER CUSTOMERS THEIR "LIARS" I, BANKED WITH THEM FOR 3YR. TOO, LONG!!!! BETTER, CHOICES/OPTIONS!?!!???!! YES!!!! NOT, AT THIS DISGUSTING, ATTITUDE, CARELESS OF YOUR TIME BANK/CREDIT UNION. Bye!!!
I want to take the time out to thank Credit Union of Atlanta for the excellent service I received when applying for auto loan this pass June.
I sincerely appreciate the patience Taylor Drakeford spent processing my loan application. Not only did Taylor have patience, but she also was very informative about car buying process. Because of this I was able to not only buy a car with low miles and good gas mileage but also a low APR and a great auto warranty that would cover my vehicle for three years. Again, Taylor thanks you so much for working for my financial well-being and processing a loan that would give me payments to fit my life style. I greatly appreciate the assistance you provided me.
Best Regards,
Annette Gamble
It's 2:55 pm all I needed was an withdrawal and my pin # because I forgot it. I was told I needed to come into the branch to retrieve my pin or if I ordered over the phone it would take 7 days so obviously I came into the branch thinking I could get my pin #. I live in Fairburn and in addition I left my real estate class early to get here before CUA closed so not only did I make a wasted trip, I lost class hours that I have to make up which in turn will cost me $ and time because I have to drive to another far away location to make these hours up 😣.in addition to this experience, I was told by the teller Mina Bhatt that she couldn't print out my pin # for me because her printer was down but she sent me to member services who say that they're going to have to order me another card.DO WHICH IS IT !!! I'm confused. disappointed, losing money, missing valuable class time and blood pressure up. I try to give places the benefit of the doubt even when they're reviews warn me to stay away but in this case the reviews were right.
I love this credit union, been banking here for over 5 years never had a problem and recently purchased my car through them AWESOME and smooth. Ms, Taylor Drakeford was very helpful with getting me approved and Ma, Deborah Menefield was very patient and kind
This credit union has horrible customer service. No matter how many times you call for a particular person they do not ever pick up nor do they return your voicemail. It is not just one person, it is all of the people who try to call direct.
I have called numerous times and can never get through on any day and have gotten cut off
They need a better system to better serve the members
I am on my way into the 245 Pryor St. Location to seek some answers
I am seriously considering taking my money out by the end of month over the many issues I am having
Time is money, then every time I need to address a matter I have to go I and lose money, sitting around waiting for anywhere up to min 20 minutes upwards of 40 minutes
I have fallen asleep twice from being exhausted and I have even left tired of waiting
I love this bank. I have been a member for eight years and I have no complaints. The staff is very kind and approachable.
Im confused as to why you all have an atm that takes cash deposits but as i stand here it says its only taking checks? Ridiculous and definitely inconvienent. I understand the bank is locally owned but there are only two branches why cant we get modernized atms? Also i understand once again its a local branch but its sad that everytime*because it happens often* something goes wrong with my debit card or acct i have to wait until business hours unless its stolen..truley inconvienent
I have read your reviews and I have experienced excellent customer service! Very professional and very nice! I thrive on excellent customer service and if CUA was not providing the type of service I demand, I would definitely say something. But in my case, it's been a blessing. It's a great in-town credit union!
I have been a member for about 7 years and each year they get worst. I make my payments on time and they will call me if I am 6 days late to tell me I am past due. 6 days!!! OVER 30 DAYS IS PAST DUE!!! Sometime they will lie and say you are a month past dueWhat! Liars!!! my account never goes pass 10 days why.I told them that my pay period on job had changed, they wanted me to pay $25.00 to change the date which would have only been a week causing me to be a week behind. I told them I refuse to give them any more of my money.so, they call me faithfully, 6 days and most of the time the day they call the payment had been send by another one of my credit unions. I was calling in my payments but they started taking 2 payments out and holding 1 payment for several days causing my other payments to bounce. Lucky none never did but it is the principle. They also, will take money out of my account if my payments were 297 and I paid 292 they would take it from my credit card without my permission. I pray everyday that my car payment gets paid so that I can go to a more reliable credit union. I've been with NFCU for 35years and never had this problem from themREGRET NOT USING THEM FOR MY CAR!!!