Everything was great. Enjoyed the hot breakfast, comfortable room, helpful, friendly staff. Natasha was so nice and helpful. She is a jewel.
Enjoyed the hot breakfast and the attendant. She was very helpful and friendly. Clean beds and bathroom. Great for our one night stay on our way to visit family.
Pleasant stay. Clean, safe, comfortable. Good breakfast. Very friendly staff. Only complaint is that when we first arrived, the sofa bed had a pile of old sheets/blanket on it that had not been changed. The front desk moved us to a different room.
Very good hotel. Rooms clean and very comfortable. Compete for water pressure in the morning shower. Breakfast is great. However, they need to replace the "coffee" with coffee.
I visited my grandparents who stayed in room 305. It was very nice. The lobby is charming and the front desk clerk was very nice and professional. There's only one elevator, but the room was very accessible for my grandpa and it was very clean and well maintained.
Do not EVER stay here or give these horrible people your business. If I could give them 100 negative stars I would.
I work for a nonprofit and after Hurricane Irma we had a lot of responders heading to south Florida to help do search and rescue. Tallahassee was a stop on their extremely long journey as they were coming from all parts of the country. I booked all of the responders in the same hotel, this incompetent one.
First of all let me just say "Mavis" should not have a job. She sent me the CC authorization form which I sent her back pretty quickly considering the magnitude of what was happening in Florida. She NEVER gave me a deadline and since we are dealing with a natural disaster it took my organization a full hour to fill the form out and get a copy of the front and back of the credit card and cardholder ID. I explained ALL of what we were up against to the hotel. People from all over the country were flying and driving in to help the people and animals of Florida.
Mavis sent me the form with a curt email from her personel Gmail account (how unprofessional!) at 5:05pm and i sent it back to her at 6:11pm. Without responding and without notifying me she canceled all of the reservations. We found this out 4 hours later when one of the responders called and was told they had no reservation.
I immediately called and spoke with Mavis and she told me that she never received the authorization (a lie) and that the rooms were canceled at 6pm (which she never told me would happen!). She had ZERO empathy on the phone and did absolutely nothing and did not care in the least bit that these people had nowhere to sleep as EVERY hotel in Florida was booked with evacuees. She just told me to call back and speak with a manager. County Inn & Suites should be mortified that they have such a person representing their business.
Mavis should lose her job. She did not do her job and in the wake of a natural disaster 15 heroes had to sleep in their cars after traveling for 12 hours all because of her. I will shout from the rooftops this terrible experience for the rest of my days.
The staff is so accommodating during this time of need. Welcoming our family with open arms, including our fur babies. Being sheltered from Irma with wonderful people. Thank you so much!
This hotel charged us for having a service animal because they said we didn't make it obvious enough that we had a service animal. Our suitcases are now infested with bed bugs from the beds there. They complained about pee on the floor and blamed our service animal for it when in actuality it was from the child that we are potty training. The hotel staff had amazing customer service but the general manager and the assistant management are horrid people. We have been in constant contact with the corporate office of country inn and suites and they have been nothing but apologetic for this independently owned hotel that is not willing to compensate for our trouble. Our potty training child is severely autistic and permanently disabled. They would not allow us to stay in the hotel due to the service animal and made us leave. Every time the corporate office tried to three way call the hotel to plead for some kind of compensation the Assistant General manager would hang up. This hotel is INFESTED WITH BED BUGS and DISCRIMINATES AGAINST THOSE WITH DISABILITIES. DO NOT STAY HERE. IT IS NOT WORTH THE AFFORDABLE PRICE.
Great new hotel at a reasonable price. Very nice and clean rooms. The pool is outside but covered. Free hot and cold breakfast; waffles, eggs, sausages, biscuits, sausage gravy and more!
Bugs, sink not clean, toilet bowl nasty, towel shred, something like blood on the bed sheets, the hotel smells like urine. They didn't remove any dust from the surface of the furnitures. The ac didn't work properly. I am not coming back.
Although the rooms were nice, the hallway outside my room was being painted and smelled horrible. The smell got into the room soon after I arrived. I cancelled the reservation and left for another hotel.
While we were there, they were undergoing renovations. Regardless, the place was clean. I was most impressed by the breakfast attendant, who was helpful and charming. This is a nice place to stay.
The hotel was being renovated, and the changes, so far, were very nice. Food was good and kitchen staff very friendly. The office staff was nice, and when I left a dress in the closet, housekeeping found it, and put It up. Then 3 members of the office/front desk staff helped me get it back. I want to praise Gloria, Tamika and Aleria for their help. They were amazing! Thank you all!
The room itself was good but the bathroom could have been cleaner. The bathtub looked as if it hadn't been cleaned in some time. The complimentary breakfast is okay for it to be "complimentary". The sausage looked like shriveled fingers but the domestic overseer :) brought out fresh ones. The overseer had a rough weekend apparently. Saturday morning my family and I could hear her coughing up a hair ball in the staff only-kitchen area. Then Sunday morning she was rude to the children that were in there and told one lady "you a can eat them or throw them away if you'd like" in reference to bringing out fresh sausage (Wow). Then she dropped something in the back and got VERY angry and the guests could hear her cussing and fussing. The clean soft linens and cookies were a plus though!!