Name: Complexions Spa for Beauty & Wellness
Address: 221 Wolf Rd, Albany, NY 12205, USA, US
Telephone: +1 518-489-5231

Complexions Spa for Beauty & Wellness is a spa, located at 221 Wolf Rd, Albany, NY 12205, USA. They can be contacted via phone at +1 518-489-5231, visit their website www.complexions.com for more detailed information.

Location :

221 Wolf Rd, Albany, NY 12205, USA

Contacts :

Added by Jopie, at 24 November 2016

Monday 9:00 AM – 6:00 PM
Tuesday 8:30 AM – 9:00 PM
Wednesday 8:30 AM – 9:00 PM
Thursday 8:30 AM – 9:00 PM
Friday 9:00 AM – 9:00 PM
Saturday 8:00 AM – 5:00 PM
Sunday 9:00 AM – 5:00 PM

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Tom C

21 December 2017

I've been about 6-8 times over the past two years for massages. I really enjoy the massage and my therapist is great. I've always been thrilled by the quality of service of the masseuse.

Checkout is always a nightmare. First, there is always a line and I always have to wait 5-10 minutes. Then there is always an issue. Whether they won't accept a coupon, or they can't find your account, or bill you incorrectlyI've never been able to just pay and leave. Finally, as others have pointed out, checkout staff are less than friendly.

It's a shame, I get a great massage but always leave stressed from the checkout experience.
Jessica Sopko

17 December 2017

***Edit*** I just wanted to point out after reading the "owner's" responses that as a customer you will never be right and they will not take accountability for poor service or even simple mistakes. Excuses make any business look scummy, especially in terms of placing unauthorized charges on customers credit/debit cards. This place is unreal.
Love the quality of service and people working there, but they need to get their billing process in order. I booked appointments for my bridal party, all of the girls' services were paid for on site. THEY neglected to charge gratuity at the time and proceeded to send me an EMAIL a few days later stating they were charging the card that was used to pay for the last service I received $200+. I received no phone call prior to this email stating there was anything due. My voicemail box is not and was not full, no calls or messages were made or left asking me to call. I would have HAPPILY paid the balance if I were notified, but I wasn't, and the card used was a card to a joined account with my husband that for various reasons (like auto-pay for all of our bills being set up with this account) should not have been used to pay for the extra they forgot to charge for. Fortunately I could transfer funds appropriately to make it so the charge doesn't impact our budget (though it was a HUGE pain) but what if this happened to someone else? An 18 year old paying for prom for example, who may have saved to pay for her own services, gotten charged incorrectly, paid, then after a week had no money left in their account because they work a part time job at a grocery store. Is it ok to charge her and have it bounce back or overdraft her account without calling her to let her know? This sort of practice does NOT give customers a chance to pay the way they need to in order to stick with their budgets. Again, the actual services are great, but I won't be going back and neither will my bridesmaids as the lack of communication before charging my card has all of us questioning the integrity of the business.
Timothy Conway

18 November 2017

I have been a client here for years and love it. Staff here are well trained and assist you to do the right things after the massage. Make an appointment today.
Kate Glenn

08 September 2017

Waited a quite a long time for my scheduled haircut appointment. The haircut was decent and the hairdresser was nice and friendly. Then when it came time to pay they wouldn't let me use a coupon I had specifically asked about when making the appointment. Gave me a coupon for a future service instead. I won't be using it.
Bates Vandenburgh

07 September 2017

Beautiful wonderful inspired luxury. No where else in the capital district can compare to this establishment. This place is for those looking for the ultimate when seeking a day of guilt free pampering. Unisex services are available. Definitely worth the price. Plan to spend the day and do it up right
Elizabeth Panuccio

05 August 2017

WORST EXPERIENCE EVER! Do you want to be HUNG UP on by the OWNER of complexion spa? Yes, you read that correct the OWNER! because I just did. By far the worst money I have ever spent and REFUSE to give me my money back for a HORRIBLE job. I went to this business July 12th for two waxing for a vacation the following day. When I was on vacation I had to go buy a razor because of ALL the hair that was left over. The owner is hands down the most RUDE and DISRESPECTFUL person I have ever spoke to in the 25 years I've been alive. I spent over $100.00 at this business to get a professional waxing done clearly I was wrong. Do yourself a favor and DO NOT go to this SPA.
Tara Stoulig

30 July 2017

Great facility and fantastic massage, however….the biggest issue I experienced was that my 90 minute massage only lasted 80 minutes. The massage was $139 for 90 minutes and I was looking forward to relaxation and every minute I was paying for. I was not going to reference this here but the customer service that followed the shortened massage time was below par. For the “inconvenience”, I received a small gift bag with some free samples and two cards each for $10 to try another NEW service. What if I didn’t plan to return to that facility? I don’t want the free samples. I was told that they fixed me a gift bag rather than discounting my service that was cut short because I already had a voucher I brought in for $20 off my first visit as a first time customer. One thing has nothing to do with the other. I was not going to push the issue since I brought it to their attention and I did not want to spend more time hashing it out, but this was not the service I expected based on the reviews I read about this location. I am disappointed in this. Prior to my service, there were a couple additional issues. I arrived over 2 hours before my service to relax and, upon checking in, I was told my masseuse was Danica but I had been told twice via phone that it would be Drew while I was booking my massage the week before as I requested a male. After I was checked in, I was told to enjoy the facility and relax. They would follow up with me to let me know what they could do and I may have to change my time (and my husband too since we were booked at the same time in different rooms). After some time they worked it out by moving our services up a bit so we’d both start at the same time and I'd have a male masseuse. Our appointment time passed as we waited in the relaxation room. Then, his masseuse came to get him a couple minutes after the appointment time started and mine a couple minutes after that (mine arrived 5 minutes late). No big deal as I figured since we had arrived on time (way before, actually), our masseuses would adjust their time accordingly so we would still have 90 minute massages. My massage was complete before my husband’s. I happened to have a watch in the pocket of my robe so I was surprised that I had not received the full time. I thought maybe they included prep time in their service time (would be highly unusual) but the desk attendant confirmed that the stated time should be the time of the actual massage. This was such an unfortunate first time experience here. As a side note, they should update their prices online as they are less than the prices charged (their in-house brochures are up to date). Also, their website just loads continuously when you try to make an appointment online so you must call to schedule. And, while the steam room, sauna and rain shower are so lovely and relaxing, they should be sure to inspect the drains for the shower regularly. I showered while I was there and water ran into the hallway of the women’s lounge due to improper drainage so I had to alert the attendants.
Amber Remillard

03 June 2017

I struggled with 3 or 4 stars. They're nice enough. Good services and people generally but could use an update. Last time I went the sauna was downI would have liked to have been notified at booking as we came very early for it (also have a steam room that was functional). Just missing some things you would expect. Mostly in the locker rm area. Definitely on the higher side pricewise. If the price point was lower my rating may have been higher but my expectations for that $$$ are higher.
Tabitha Larkin

02 April 2017

Got a 2-hour massage here with my husband for his birthday! It was so wonderful.
Elizabeth Fury

27 March 2017

Very relaxing and seemingly knowledgeable staff. Take advantage of the sauna, sun room and steam room. All of the complementary refreshments are great. You could go for a quiet meditative experience or go with girlfriends for a rejuvenating fun day. The day I was there they were short staffed so the refreshments and some other things were not stocked as they should have been but overall I would highly recommend this place!
Christina Schuurman

09 February 2017

Made an online appointment with Emmi. Was greeted right at the door and offered a beverage. Emmi is fantastic! LOVE my haircut. It's short and sassy and it's a style that I can recreate by myself with ease. Highly recommended Complexions and Emmi.
Grace Hancox

09 January 2017

The absolute BEST experience at a spa that I could dream of. I was so relaxed!!! You get brought into this great womens area/room where you're given a robe abd slide on slippers. You're shown the rainfall shower,sauna,and steam room that you can use before or after your service. I then waited in this amazing four seasons type of room where I sat on a comfy lounge and drank tea. I had an hour massage with drew and it was the best massage I've ever gotten. I didn't feel rushed after at all. I took an amazing rainfall shower and relaxed some more. What a wonderful experience. I can't wait to go back!
Piera Camposeo

01 December 2016

I enjoyed my experience! The staff was utterly fantastic. They were very welcoming and helpful especially the owner who provided perfect customer service. I will definitely come back.