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Added by Jopie, at 04 July 2010
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4 Reviews
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07 July 2011
The room was very nice and clean! The temp of the hot water was TERRIBLE! I could not believe I was unable to take a hot shower! As far as the sheets on the bed there was a sheet, thick blanket, and then another sheet on top of that no comforter at all! I called the front desk to ask for another thick blanket the young lady told me she did not know if they had any! The next morning I asked housekeeping for the blanket which came hours later! I also went in the hallway to ask housekeeping for some hand towels which I needed at that time and the young lady told me she would bring them later! Did not know if she understood what I was saying or what. I really was not happy with this stay but the location was wonderful and rooms were nice and clean! I feel that this will be a first and last time stay!
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17 March 2011
Multiple issues with the room.
A/c unit had only one temperature level no matter where you set the temperature.
Water temperature in the shower wasn't much better. Again only one temperature and it was not that warm.
Construction is currently going on at the hotel and the crew promptly starts work at 6am.response / report this review -
12 January 2011
What food? Very little to nothing was available. I woke up early only to have a banana, coffee and a bagle. Come on now
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11 July 2010
**Pros**
Nice, clean, fresh-smelling room. The maids did a fantastic job of cleaning the room and restocking our towels while we were out each day. They did start cleaning early (around 10:00am) so we tried to get out of their way. The beds were incredibly comfortable! Everything was so soft, especially the cute, fluffy square pillows. A newspaper was provided each morning, which was very nice. The bathroom did have some areas that needed attention – the tub was worn down and had a slight moldy odor, the tiles were cracked, the laminate was peeling, I don’t think the exhaust fan was working, and the hair dryer was broken. The continental breakfast was limited but good, except for the fact that we had to consistently ask to have things refilled (coffee and syrup). The front desk staff wasn’t very attentive and they were rude when we asked to have things refilled – they were too busy hanging out in the back office talking.
**Cons**
The majority of the hotel staff was very disrespectful and rude. They seemed offended when I would ask a question or request something, as if I, the paying guest, was bothering them. As stated earlier, they spent a lot of time hanging out in the back office behind the front desk. They wouldn’t even move out of the office to speak to me when I would ask a question; they would talk to me from behind the wall. I have a strong suspicion that my skin color was the reason for their behavior. The workout room was closed during our 5-day stay for renovations. However, we never saw anyone actually working on the room while we were there. On our last evening and day at the hotel, the clientele increased significantly. There were men walking around the hotel drinking alcohol. They were also in the parking lot drinking. This was at 11:00am on Friday. There were a lot of children running around the hotel without their parent(s) in sight. Although this seemed odd to me, the hotel staff seemed unconcerned about it. It’s a shame – it’s not a bad hotel and it’s in a great location. The hotel management truly needs to retrain the staff on guest relations – I see from other reviews that I’m not the only person complaining about their behavior. The lack of customer service makes this one place I would never stay again nor would I recommend this hotel to anyone.response / report this review
