When I went to my favorite store on weekend, customer service was awesome. Today, on Friday very bad. The ladies were unfriendly and they didn't care about customers. Will switch to Tory bags.
Fantastic experience and the staff are very friendly and welcoming.
It's nice and I have read some of these reviews and think to myself a little dramatic for something so small when it's really not a big problem at all. This place isn't bad and the staff are nice.
I'm a very unhappy guest, I have been collecting COACH since 1989. Not until Saturday this company has let me down totally. I'm planning on moving out to Alabama and my biggest goal was to find a COACH outlet store and I had someone to drive 40 miles to the closest outlet and I felt like was in a Walmart. The customer was awful! As I enter into the store nice welcoming , but then it went down hill from there, the sale lady was to over bearing, I since a purse and wanted the shoe that goes to the purse, the lady tried to tell me a shoe she brought me went with purse NOT!!!! After I got frustrated with her I just went and check out, the young lady cashier was great ( new person), but the lady that was helping her was horrible!! I need my purse wrap and place in a box, so I guess she was the only one of at least 6-8 employees that was on staff could have wrap it, this lady stood right in my face talking with another staff member about transferring items for another customer while I was standing there waiting to leave.. it took at 15 minutes to wrap a purse ( view the camera) I got so piss until I told the young girl to " put my purse in box and give it to me" I am so disappointed with Leeds COACH store, they need a whole new staff, but what sadness me is that other store was telling me how bad the service is in the store. Someone need to do a mystery shop there for real I will be calling the corporate office by Monday concerning the store they need to shut it down.
Friendly and great customer service. All the employees working today were very helpful.
High class gone ghetto. This is the worst store I have ever had the experience of shopping at. The gentleman is professional and courteous but everyone else even the "manager" is ghetto as hell. Disgusting.
The worse customer service. Will never visit this store ever again! The manager, Krissy Harris, refused to return a product that was never used and made up that the product was damaged and worn.