My boyfriend and I took our new pug puppy here today for his first vet visit. It was a fantastic experience. You can tell the staff really cares.
Very friendly and fast. When I visit with my babies I feel like I'm in and out. They also will recommend other places to go if you have an emergency and they're full or closing.
Very thorough and very compassionate people. Took my dog in because he lost the use of his hind legs, overnight. He was diagnosed with hemangiosarcoma, they brought all the equipment to the room he was in to perform the tests to confirm. Once confirmed and knowing he had less than 24 hrs we made the decision to euthanize him so he wouldn't suffer in his final hours. They left us in the room with him, told us to take as much time as we needed. They provided us with a care package that contained a button which I was to push when we were ready. I had him cremated and returned to me. They gave me his ashes in a beautiful cedar box along with a plaster impression of his paw and a sympathy card signed by all the staff. It was a difficult time and they made it as smooth as possible. Compassionate throughout!
I LOVE THEM!! They're always very nice, compassionate, knowledgeable and helpful. They truly care about your fur-babies and do their best to accommodate your circumstances. Dr. Albert has even called personally to check on how Puppet was doing! I've never had a vet clinic do that before! It meant a lot!!! I would very highly recommend City Creatures to anyone!
I have been using City Creatures for about 2 years now for my two Australian Shepherds. I came from another vet office that made you feel uncomfortable every time you called as if you were bothering them. I was so happy when I was referred here instead. Before coming to this vet I was making vet visits monthly for my girl who was always sick and they could never figure out what was wrong with her. I first saw Dr. Spires (who I miss very much) and she got down on the floor to play with my dogs while explaining to me what could be the issue. She was very kind and understanding that my girl had a reoccurring issue and that I don't have deep pockets to pay for vet visits every month. I was very grateful for that. Since switching vets I have only been here once or twice for my girls original issue, other than that its just routine check ups and shots. Every time I call they place me on hold but I don't mind, they always get me an appointment that fits my schedule (I love that they have night and weekend hours) and if I ever need shot records they will email them right away. I don't usually have to wait long if at all so I don't agree with the other reviews on long wait times. I refer anyone who asks about this place because I feel confident in their services and pricing.
Vet Doctor was really rude and condescending, and literally said he didn't know what was wrong with my dog and had ZERO information. She had a tumor and he just gave us antibiotics and sent us on our way our dog died a few hours after bringing her home. He did not tell us her vitals or anything. The nurses were very kind, but the Veterinarian was so rude and cocky. He didn't know anything is exactly what he said. I could've done his job for him. HORRIBLE. He also compared how he just put his dog to sleep a week prior like it was a contest. Grade A ass.
Greatest vet office I have ever taken my dogs too. Caring staff, honesty a very clean facility. I love it!
3 times in a row we had to sit in a room and wait for an hour. But the doctors are very nice and care about your pet. When we had to put down one of our dogs they were compassionate.
We brought our old corgi there and they were wonderful. When she died, we brought our other one there and they're still just as good. They're all very passionate and good at their jobs.
Dr. Albert and the staff at City Creatures have been very helpful. Our dog, Riley, recently passed away unexpectedly (through absolutely no fault of City Creatures) and Dr. Albert has taken the time to help me understand what happened and bring some peace and clarity during this time. During Riley's life, Dr. Albert and the other doctors provided excellent care for my pet. The evening hours and Saturday morning office hours made it easy for us to find good appointment times. I would have given 5 stars, but sometimes the wait time on hold when I called on the phone was a little long - but overall, they do a great job caring for the pets in a professional and compassionate manner.