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Location :
Added by Jopie, at 01 September 2014
Opening Hours
- Monday 9:00 AM – 5:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 9:00 AM – 5:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 9:00 AM – 5:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday Closed
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6 Reviews
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06 September 2017
DO NOT RENT FROM THIS COMPANY. As another reviewer stated, now that I have part of my deposit check back, I can hopefully prevent other renters from making the same mistake I did two years ago. My roommate and I had over half of our security deposit deducted for a cleaning fee after my family and I had cleaned the apartment and had the carpets shampooed. Additionally we had a fee deducted for a broken microwave door that was fully functional at the time of move out and never had any issues. They claimed the door didn't line up properly and deducted hundreds of dollars for what was probably a $35 microwave at best.They refused to show me receipts of the prices and companies used to "fix" these non existent issues. In the two year I lived there, we experienced an issue with the hot water, broken heater, broken dishwasher (which when installing the new one took a chunk out of the side of our wall), and broken air conditioning this past summer. The apartment was on the third floor and got to be over 90 degrees to which I had to go stay with a friend, because it was unbearable. For the two weeks I had to stay elsewhere, I was not compensated in rent reimbursement, and they claimed the window units they installed weeks later were compensation. During all this time without repair, they continued to ask to show my apartment, showed up without warning, and turned my fan on while I wasn't home, adding to my utility bill. After dealing with all of these issues, their rude and inattentive attitudes every phone call, days on end of not being in touch about maintenance, and finally, their false accusations about damage to the apartment, I hope that no one makes the same mistake I did. The respect, integrity, and empathy of this staff are evidently lacking.
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30 December 2016
I was a renter of a Cincy Rents property for 2.5 years. Thoughout the duration of this period I had a major issue with the quality of the facilities. I had to log complaints about cockroaches at least once every six months and that issue was not resolved in my time as a resident. The fixtures and quality of appliances were well overdue for an upgrade and extremely difficult to both upkeep and utilize. I was very patient with the facilities and how they chose to deal with these issues, and on many occasions was told how pleasantly surprised they were with my upkeep of the unit I was renting. This is why I was very disappointed to see that upon leaving the apartment on good terms with the leasing company, Cincy Rents, that a third of my security deposit was withheld from me for various excessive cleaning expenses. I left the unit in far better condition than the condition I found it in (there was cat litter on the floors when I moved in for reference), and kept the until in good condition in my 2.5 years living there. I called the company to try to resolve this based on my patience with the company throughout my rental period with Cincy Rents, and they have not contacted me to come to a compromise. Unfortunately, based on all of my experiences with Cincy Rents and what culminated in very disappointing expenses incurred, I feel it is only right to make sure no other renters have to go through such a frustrating customer service experience. The address of the property I rented is 2786 Observatory Avenue in Cincinnati, Ohio. Anyone else who has had a similar experience with Cincy Rents should lodge a complaint with the Better Business Bureau of Cincinnati. Hopefully they will change their business practices if this happens enough times. Although I doubt that based on both their intelligence and overall integrity.
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02 September 2016
Now that I received my deposit back I feel safe telling the truth of this place. In short, be careful when renting from Cincy Rents. They are in it to make money, not care about their residents. They will find a million ways to charge you for tasks that should not be on their residents. Like replacing an air filter in the AC unit. Or paying for a steam cleaner to clean the carpet before you leave. And not to mention they are the least attentive people ever dealt with. Little to no consideration when speaking with them, never answering questions directly and ending conversations before concerns were completely addressed. In all, I didn't get a good vibe from these rude "people." Something about the way they run their business concerns me when they have the lives of people in their impetuous control.
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07 October 2015
Cincy Rents has been our partner in renting for 8 years. Misty and Craig are highly knowledgeable, proactive and truly have our interests in mind.
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08 February 2015
I've worked with Cincy Rents as a contractor for a couple years and had nothing but positive experiences. Everyone there is very professional and nice people. I've observed that they really care about their properties as well as keeping their tenants happy. Laura in the office is always very helpful and knowledgeable at what she does. Ted in maintenance is great at what he does as well and works very hard to keep everyone happy and make sure everything works as it should. If I ever found myself in a position I needed to rent in the area or have a property managed for me I would certainly choose Cincy Rents!
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08 September 2014
Renter Beware!! This company is hard to deal with regarding any matter at all. They have zero respect for the renter and their only purpose is to appease the owner of the property with little regard for the renter. They will find a way to keep your deposit, no matter how hard you try to meet their standards and requirements.
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