Parts department is only until till 12 on Saturday. Listing not correct. Saturday is the only day most people have off and this place closes at noon poor for customer service. Will change review possibly if they provide better parts hours and update times online for business hours.
In the midst of rebuilding a nissan frontier and ran into an issue as the mechanic doing the rebuild threw out the tranny dipstick. Was advised Charlies had only 1 in stock. Spoke with Jeremy who went and physically grabbed it from the shelf to confirm availability. Shipped out the next day and i have it in my hand. A very happy Customer. Jeremy provided above and beyond service and was extremely professional and left me with a lasting impression of Charlies. Thanks again.
They were only focused on making a sale. They didn't even try to help me. When their appraisal team broke my door they just shrugged it off and were going to make me wait 3 days to have it fixed! I chose to do business elsewhere and I'm so glad I did! Got a much better car at a much better price!
Very unhappy with my experience at this dealership. Have bought 3 vehicles from them, but I won't be buying anymore. They do not stand behind their product and they did nothing to rectify a situation with a vehicle less than a year old.
Friendly staff and good service. The waiting room has free wifi and spaces to work.
The service center is pretty nice. Like all dealers on the pricey side, but service is pretty quick and I've never had a problem with any of their repairs. Also, the waiting area is really nice. They usually have donuts.
The service department always performs quickly and professionally, and listens to and addresses any concerns I have about my vehicle. Thanks!
Biggest dealer here
Purchased two vehicles for my business here. My most recent purchase we had small paperwork snafu with my title, the sales manager and finance department were both super helpful in getting everything straightened out. Thanks for the help! We will definitely shop with Charlies Augusta again!!
In February my wife and I purchased a new 2015 Pathfinder SL as my birthday present.a rough start included 3 or 4 trips from Brunswick for various sensors that went haywire. The service reps had extreme patience with this old grumpmy birthday present had problems.. the problems were corrected and the vehicle DELIVERED to my residence in Brunswick. Service above and beyond.
My sales person was named Andrew(I forgot his last name). In my 60 years of purchasing vehicles, he was the best ever. From the time of our arrival until the handing of the check was less than 2 hours. His complete explanation of the vehicle at delivery time was amazing.
Thank you, everyone. You are the best
I've dealt with the various departments at this Subaru dealership on more than one occasion. The sales team is absolutely superb, but the women at the service desk is an arrogant elitist. Now I have to go out of my way to get service as I will not support that department at this dealership.
5 stars for the sales team, 1 for the elitist service desk troll.