Appalling service, I took one of my watches to be repaired. It was a Saturday around 6pm and the store was empty, but still made to wait 15 minutes before someone attended to me. The sales associate didn't listen to what I had to say & talked over me !
There is zero customer service in the NYC stores, when I go to Cartier London UK stores, the staff are amazing, attentive & knowledgeable.
Absolutely amazing customer service and extremely courtesy, thoughtful and respectful assistance whether you are browsing or buying. Personally I have had the best treatment here, whether I was in the store or over the phone. If you're looking for the best, go in and ask for Kate. I couldn't possibly have expected just how tremendously attentive and thoughtful she was. She is definitely a reflection of this Store and the Brand itself. 100% Satisfaction. All expectations exceeded!
Extremely disappointed with the service here. Left a watch for service and polishing (it was scratched) and this is what I got back after 6 weeks or even more.
I’m waiting for a response because I still cannot believe Cartier would work like this.
Non to mention a piece of silver original accessory that was left with the watch and didn’t came back!
Update: it’s been a week since I made this claim and haven’t gotten anything solved at all. Promises but nothing done. I want my missing accessory back immediately and a refund for the poor work it was done on my watch. Unbelievable Cartier!!
Very nice. 👑
Friendlier than Tiffany. Great service
The service was great until we got to the counter. We were seated and everything was going on fine. I already own two pecies from Cartier, and knew they had great service. As the consultation continued, the women servicing us became very rude. She started to snicker at us when I said my budget. I think that It was very rude!!! I thought this was immediately inappropriate, and opted to leave.
Get your Love rings and bracelets polished while you wait.
High End Quality Jewelry not for the faint of heart
A unique shopping experience not to be missed. Always appreciate their jaquar pieces. A nostalgic time that takes one back to the Camelot era.
The newly renovated mansion is gorgeous!. The shopping experience is everything you would expect a luxury brand to offer, from the greeting at the door to the individual attention and the friendly staff on every floor. A must visit even if you don't buy anything just to view the exquisite mansion -a piece of NY history- and jewelry.
Amazing customer service, and it is so beautiful inside with the chandeliers and priceless jewelry! Highly recommend!