I’’m very pleased with my arm chair that I received, delivery guys were really nice and they didn’t mess up the wood, so that’s a plus.
I had a couch reupholstered here and I have never met such sweet staff.
The gentleman that does the cutting of the fabric (Ricky I believe?) was very quick to tell me which fabric he thought would be better when I asked which he thought was easier to work with. The front staff was very sweet and greeted me right away. I was very happy with my work when it was done too! I got it back SO quickly!
Outstanding job replacing torn leather on my leather car seat. Top quality job, completed when promised and price was very competitive. I recommend Carolina Upholstery in Fort Mill for any of your upholstery needs.
Front desk clerk was extremely rude. Doesn't appear they really want any business. I've used this company in the past multiple times for multiple projects, but I will now take my business elsewhere. The hours on website state: M-Th, 7a-4p. The same hours are posted at business, and it also says "Walk-Ins". No lunch hour posted. I showed up with a VERY small chair. Front desk employee did not greet me with a hello or even how can I help you, but asked immediately upon my entering - "Do you have an appointment?" I said no. Next she says, "do you have your fabric?" To which I responded that with the chair being so small, I wanted to see if they had scraps to choose from or at least measure it to tell me how much fabric to even buy. She then states, "it will be at least a week before we can get to this." I responded that would be fine as I'm not in a hurry. To which she responded, "there's no one here to help you; we take lunch from 11:00-12:00." Neither the website, nor the signage indicates lunch hours. I then respond, thank you and leave with my chair, in hand. Translation: don't bring your business in here. Terrible customer service.
I’m all for small businesses but please be honest with timelines. I understand folks are busy but please tell me if you can’t legit take my job. Have been in communication limbo for weeks, calls/text and have been unable to schedule anything. Have finally given up and gone elsewhere.