I haven't actually scheduled an appointment for my new puppy yet. I called, to check on prices for the visit and the vaccines so I'd be sure to bring the correct amount of money; and the woman who answered the phone (who did not provide a name), was incredibly short with me. I was unable to finish any of my sentences, I was unable to completely ask my questions--she continued to cut me off, and speak over me while I was trying to get the information I needed. While the prices that I were given sound great (cheapest so far I've been told, out of 4 veterinary practices), I will not be taking my pup here. The lack of respect and professionalism over the telephone tells me the lack of both that we will receive in person is going to be worse. A real disappointment.
Since getting a new puppy I've made several visits to Caring Hearts for both routine check ups and a sick call and I have no complaints. The staff has been friendly and helpful, and I've never experienced a long wait. I'm vey pleased with the office.
I'm just disappointed that i came in for a scheduled appointment and i was there for an extra 2.5 hours. not impressed.
I haven't had a bad experience here yet. The staff and vets are caring to my puppy. Our vet even gave us a call a few days after giving my puppy meds to see if he was doing better.
My experience was not 100%, it was okay for beginning shots/exam. Did not continue due to taking my dog several times to get nails trimmed/physical and they cut his nails so short they bled and he seemed uncomfortable.
Nice place and wait time was short. My cat needed medicine for a sneeze. His sneeze went away but now he is throwing up and not eating as much. I might have to take him back soon. No pet insurance but prices are fair.
I had a very bad experience with another vet office so I was very skeptical about taking my dog to any vet office and I could not find one that I liked. A family friend recommended Caring Hearts and she said that they were kind and very understanding and good with the animals and people. I went there and I was not disappointed! The staff were all very nice to my dog and I and they were very patient with him and they answered any and all questions I had. Their prices are very low and your wait time is not very long. I love this vet office, the staff and the doctors and I will definitely being going back to them for a very long time! :)
Very poor service. Past two times I have come in with my dog for the exact same issue I have had at least a two hour wait if not longer. Would not recommend.
Had to wait 1 1/2 hours to see the vet even though I had an appointment. There was no apology for the wait. Several days later I received a phone call because they had forgotten to charge me for a $12 nail trim. They demanded that I give my credit card number over the phone or come in that day to pay. For their mistake! Again, no apology for the inconvenience. The office manager, or whatever she is, is always extremely rude. I will not be returning to Caring Hearts and would not recommend this clinic to anyone.