About
Location :
Added by Jopie, at 11 November 2015
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 10:00 AM – 6:00 PM
- Sunday Closed
Gallery
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12 Reviews
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08 November 2017
Service department is rude and frustrating. They repaired a small part that has fallen off of my S60 3 times! Now that it’s fallen off again within a month of the last repair (and left a hole in the front of my car), they refuse to repair it. Not only that, now they falsely report communications regarding their service. In addition, apparently they only guarantee a repair once. Needless to say, we will never buy another Volvo and certainly won’t buy any other car from Capital Volvo.
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08 October 2017
Took three days to get someone to answer the phone. First day after several attempts was told by person who answered the phone that there was only one service writer and it was busy, could I call another time. After this, I kept getting voicemail that was in the "general mailbox" no one returned messages for two days. Finally, rather than asking for service I dialed for the parts department and ask the person to NOT transfer me to service but to listen to my frustration. She put me on hold, found a service writer and had my call taken. The actual service went fine. Upselling as always, that is my biggest gripe about this dealership. The service writer was friendly and was doing her job as I know she has been trained to do.
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30 August 2017
another quick & enjoyable car experience thanks to Kevin Twomey. Love Volvo!
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28 July 2017
The service rep Josh was very trustworthy. He went the extra mile to get the right tires for my car now that the Zero Neros are no longer available. Josh didn't try to sell me anything I didn't need. I was a little concerned now that Lucas Moneypenny has moved on but Josh put my concerns to rest. There is nothing worse than going to a repair shop and having them try to sell you control arms or bushings when you don't need them. That wouldn't happen at Capitol Volvo. The honesty is worth the little extra money.
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25 July 2017
This dealership is exceptional. When we first went to the dealership to consider buying a Volvo, we did not expect that the vehicle would be prepped and ready to take home that day, particularly due to the time we first arrived at the dealership. The vehicle has been free of any issues and we have only had to bring the vehicle in for routine service. Service personnel are very pleasant and knowledgeable, and the work was done timely. The car was cleaned inside and out when done. Would definitely purchase a Volvo from this dealer again.
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18 July 2017
I currently own three Volvos, five in total. I started bringing my cars to Capital Volvo after Nemith closed. They've been extremely accommodating and helpful. They happen to have two of the best Volvo mechanics I've encountered, Bill H and John B. Because of the service I received, I recently purchased another Volvo from them. The car had some issues for the first four months. Even though these problems were not Capital's fault, they took them very seriously and worked diligently with Volvo to eventually solve all of the issues. They were always the best to work with. I only bring my cars to them, even for a flat tire. You get what you pay for!
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12 July 2017
I went to have my hood opened because it was jammed. When I went in with an appointment, the Volvo service representatives told me that they wanted to charge me 165$ (estimate) just to see what the issue was. This has never happened to me or anyone else I know before. Typically mechanics and car servicers will check the car and then give an estimate rather than charging just to check the car--not to mention It was a Volvo at a Volvo dealership. They would not quote me for the whole job (of fixing the hood) until I asked. I was asked 750$ to fix it (the car is 150k miles and is a 2002 so it wasn't worth it). I decided to try my luck elsewhere. I went to Valvoline down the street (on central ave) and they opened my hood and fixed the issue for free, after which they gave my car a very reasonable oil change.
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30 January 2017
Honesty, I travel 3hrs to go there and I've been doing it for years.
I have Volvo dealerships within minutes from my houseresponse / report this review -
04 October 2016
This is the worst Service department that I have ever dealt with. After the last time when I was in for service I vowed never to return. I was left waiting for two hours for my care to be taken in for an oil change that I had made an appointment for. I even wrote to Volvo to complain.
But this weekend my Volvo broke down and I needed to bring it to Capital Volvo for warranty repairs. Called Service today to get a status report, no answer, leave a message. Used their chat line, told to call service manager, leave message. So now I'm waiting around again waiting for the service department to call me, if and when they call. I used the time to write a review. Don't buy from Capital Volvo.response / report this review -
30 August 2016
Giorgio showed me the car that I wanted, at the price that I wanted, in the color that I wanted, and with all of the features that I wanted. Jim provided a financial plan that was straightforward and easy to understand. The entire transaction was really easy. I am very happy with the car that I purchased.
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15 July 2016
I love the service team. They work with you to find the problem and do their best to fix it. They are super friendly and respectful. The service manager deserves a special shout out as well. Thank you for a great experience and I look forward to future visits.
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18 November 2015
This dealership is the absolute worst we have every dealt with!
5 years ago the sales staff was great (Nick in particular). After that we had to deal with the service department for a Volvo S80 bought from Capital. We brought the vehicle in for regular services and received a bill for thousands of dollars in work performed. No call. No notice, nothing. Thought we were getting an oil change and had $2,200 of "service" work done.
Fast forward a few years and we purchased a Land Rover LR4. Drove over 3 hours to another Land Rover dealership so we did not need to deal with them. Because the LR is under warranty we had no choice to but to deal with service at Capital. Without exception every single service person (including the manager) have been rude, condescending, and down right awful. After bringing it in to have a hitch installed the car came back and now has the check engine light on. After calling to inquire if there was a reason for that the manager just said in a condescending tone"well that is coincidental, isn't it."
Never, ever, ever going back. Will drive to Manchester VT from now on if I need dealership service.
If you own a Land Rover save yourself a huge headache and find an independent mechanic. If you have not purchased a Land Rover or Volvo and are considering it, don't. Buy a different car. As nice as the cars are this dealership is not worth dealing with.
Cannot say enough bad things about them.response / report this review
