Over the weekend I decided to give Capital a try to service my Dodge. The the service was nothing short than excellent. I will definitely be returning in the future!
For the past four years Capital has serviced my Jeep. In general, the service has been excellent. The recent Service Adviser Joe P.V. was exceptional. Several times service to my car was finished quickly and parked outside; but the service adviser -- not Joe - kept me waiting another twenty five until I showed up at his desk. The excuse was always, "Had to finish the paper work." For 25 minutes??? I suspect it took less than five minutes.
I was looking into purchasing a vehicle and provided paperwork to Libby 2 weeks ago, with no feedback. I then received an email regarding a sells promotion and trying to meet sells goals. Then I attempted to reach Libby again and after numerous tried I was told that they couldn't help me. This is a case of "talking a good game and not being able to back it up."
This is my second review of Capital CJD. My mother lives no more 15 minutes from Capital CDJ. She had a recall notice on her jeep compass and since they were closest dealership I encouraged her to go there and this what she ran into at the service department. When she got to service department there were two service at the desk & it took them 10 minutes
to ask her how they can assist her. When she told them about the recall, they told her she has to go to the parts department and see if they have part or order it. Then she came back to service department and they set appointment. This is unacceptable, why are the two departments not communicating and making the customer do their job.
We went to purchase a new Jeep over the weekend and purchased elsewhere due to the the slow and don't care attitude to work for you with finace as well as humiliating me on a offer on a vehicle that I was trading. My SUV is in amazing shape and was told they were offering less from Great to good due to a small paint chip that a head of a pin could fill. We actually received 2000 more and 5% less interest on a loan elsewhere. I'm very disappointed after I purchased 3 vehicles from this dealer in the past.
I'm here right now to pick up a customer's vehicle from the service department, to deliver to her home. Is it typical to stand around being ignored for fifteen minutes? I'm dressed in a tow trucker's uniform, which is fairly high-visibility, but no one seems to see me. Other than making eye contact, saying hello, which netted me only glances, how does this work?
Don't expect "express" service at the "ExpressLane". Over an hour for an oil change last time I was there, and there was only one car in front of me. One more free oil change that came with my Jeep - after that, I can't see paying them twice as much to wait twice as long as a quick-lube place.
I was looking into purchasing a vehicle and provided paperwork to Libby 2 weeks ago, with no feedback. I then received an email regarding a sells promotion and trying to meet sells goals. Then I attempted to reach Libby again and after numerous tried I was told that they couldn't help me. This is a case of "talking a good game and not being able to back it up."
I would like to take the time to thank Barry and his team at Capital Dodge for going above and beyond making sure my wife and I had the best experience when purchasing my new 2017 Dodge Challenger RT.
I had the pleasure working with one of your sales Consultants Lamont Horton. When we pulled up to the dealership we were immediately greeted by Lamont. My wife and I had seen a particular Dodge Challenger RT Plus on your website and he took us right to it. We took a test drive and we're very excited to buy this car.
When we sat down to discuss the purchase of the vehicle, Lamont genuinely listen to our wants and needs. Lamont and your business managers presented us the best offer on a RT Plus we had seen in any dealership and genuinely tried to come as close to our numer as possible on the very first offer. It became clear to my wife and I that a RT Plus with the features we wanted didn't fit our budget.
Instead of trying to pressure us into purchasing a vehicle that was not in our budget and having truly listen to our wants and needs, Lamont and the rest of you're a team where able to find us an alternative Dodge Challenger RT that met our needs at the price points we were looking for.
Unfortunately that particular vehicle was at a different dealership and was going to take about 2 hours to arrived at this dealership. As it was getting late into the afternoon Lamont suggested we go get some dinner and they would pick up the tab. In addition he offered us a loaner RT Challenger to take with us to go get dinner.
When we arrived back at the dealership the car was still not there. Apparently the driver with stuck in rush hour traffic. Rather than have us wait all night you and your team offered to deliver our new 2017 Dodge Challenger RT to our home in Durham an hour away the next day. Our sales consultant Lamont drove it to my house and we took it for a test drive. Lamont personally show me the ins-and-outs of the car to make sure I was comfortable with the car and the purchase before he left. I could not ask for a better experience.
Great experience here buying a car. Employees are friendly and helpful. I take my car to get oil changes as well. Can't beat the first four for free!
I just purchased a new 2017 Chrysler Pacifica from Capital. They offered an extremely competitive price on the new purchase and my trade-in, all over the phone. When I arrived the following day, all the paperwork was as we discussed and I was in and out quickly. Professional team with great prices.
Stop by the detail department and they were great about helping me. I left feeling confident about the service I recieved. Thank you Micheal for your attention and service you performed!
I recently purchased my first car from them, they have amazing service, it couldn't have gone more perfect for me!! When i first called before going to Jeep Chrysler Dodge Ram in Garner, they were very friendly and called me back within 5 minutes to tell me the car i was interested in car was available and we set up a appointment.When I came my Sales guy Isaac Granick, was very friendly we test drove my car and we looked around for to see other cars, he helped me look for a car that met to my standards he didn't rush me and he let me take my time.When we all came to a agreement, the Sales manager Ken congratulated me for my new car. I really appreciate there friendly staff and friendly open environment. They have a very clean facility and plenty of cars to choose from. I'm very happy to make my first car purchase with them and if in the future I decide to buy another car I will definitely go back to them.
Best car buying experience I have ever had, by far. Other times I've walked away from a deal wondering if I have just been ripped off. Not here. It was a friendly environment, felt more like buying from a friend than a sales person. Will be coming back and will recommend to friends.
First class all around. My sales associate Guy helped me find the perfect car for me that was cheaper and better than the one I was looking for! The GM Ken was very helpful too, and Austin who worked with ne as well has a bright future in this business. The best atmosphere if any dealership I've ever been to.