Friendly staff and cozy rooms for a great price.
We stayed here July 16, 2017 and have to say, it was the best hotel we've stayed in, hands down. Immaculate room, comfortable bed, and the staff was cordial and accommodating. Would definitely recommend and if we're ever in the area again, we will be back
We had a reservation to stay there for the weekend of 9/22-9/24 for my husbands graduation. I chose the hotel because of the good reviews I saw. Well I wouldn't recommend that anyone stay with any of there hotels because of this one. They called me on the date of our arrival saying that they were cancelling our reservation. The general manager was rude and the other staff members. Luckily I was able to find a room at another hotel at the last minute. So thanks Candlewood Suites for nothing. Good customer service goes a very long way. Unfortunately this hotel doesn't have that. If I was able to you would get a definite negative 5 stars from me.
I have recently had a terrible experience. I booked a reservation weeks in advance for a 1 bedroom suite for 3 nights. I am elderly and I drove 8 hours with my grandson to get to the hotel. When I arrived I went to the desk and got the key to go look at the room before I even got anything out of the car. I was very disappointed. The room they showed me was supposedly a one bed studio. It was small and certainly not something I would have reserved for me and my grandson to sleep in together. I immediately went down and talked with someone at the front desk and explained this is not what I requested and asked them to cancel. I was told that they could not because I did not do so the day before. This is not a simple case of not showing up. I drove 8 hours and actually came to the hotel. After back and forth conversations, They finally agreed to cancel the remaining 2 nights but charged me for the room for 1 night that I did not stay . I immediately returned the key and booked the rooms at another hotel. I think I should not have been charged the the one night because I actually showed up but never stayed in the hotel. Very disappointed. That was my last time booking with that chain. I actually also called the customer service line and spoke with someone.
This is the hotel you want to stay in for long term or short term. The staff are very friendly at the front desk and the hotel is very well maintained. The rooms are updated and I love we have kitchen with fully function electric stove! After long flight I was very tired and I slept like a rock! I strongly recommend this place. The location is great and if you have a huge appetite like me, the area is surrounded with all variety of food and restaurants.
The outside may look dull but when stepping inside the door it was amazing and nice, it has handicap which is extremely great .. everything in the room is handicap. If you order a certain room it will have a couch with a pull out bed and it is very nicely clean , no bugs or anything, didn't find one. The vent above the shower may be a little dusty though..the vents it's not in the shower though it's like before you walk in the shower look up .. or it could've just been our room .. Anyways overall it was a great hotel.
This is only a good place if you like drugs and prostitution. The management here try's to sell you drugs. Was extremely pleased with the first impression from management but as soon as keys was turned over they instantly turned to rude people. The male and female clerks attempt to get money from you for "favors" and then they can be seen making out with same sex/different people in parked cars I can only assume it was for money. Gym was nasty, everything was dirty. I can see they tried to be modern but it seems they took modern furniture and went back to the 80s and dropped it off and 30-40 years later it's here. The whole building smells like it came from the 80s and I think the dirt has been there since. There is potintial if a ton of money is put in but I canceled and moved hotels do to all of the very shady businesses deals being done between the employees and dealers.
I've stayed at this hotel for more than 500 days over the past two years and loved it. Lately there seems to be a problem with providing hot water. After several attempts to discuss with management I was told there is nothing wrong. When you turn the valve to full hot and the water is just warm there is a problem. I've checked the temperature over the past several days and most of the time it's less than 100 degrees. So if you like a good hot shower then you probably don't want to stay here!
I love the fact that they still have some smoking rooms. Nice clean friendly staff
Rooms were clean and well stocked. In an easy to find location but far enough from the main road to be quiet.
This is the best hotel I've ever stayed at, hands down. It was so clean! It cost us around $100 for the night and we had a room with a range tip, dishwasher, sink, garbage disposal, kitchen fully stocked with dishes and cookware, a comfortable bed, the best pillows I've ever had at a hotel, a nice shower, free wifi, a huge TV, good cable package, a microwave, and a full size fridge with an ice maker inside. These guys think of everything! They even left us soap to wash dishes and soap for the dishwasher, dishcloths, a bag of popcorn, and a can opener. The staff were both efficient and incredibly friendly. It's in a great neighborhood with easy access to grocery stores and restaurants, as well as the infinite energy arena. There are a lot of Asian people who live locally, so the signs posted in the lobby were in Korean and Chinese as well, which I thought was very considerate and inclusive. I thoroughly enjoyed our overnight stay and making a home cooked meal from a hotel room. I would recommend this hotel to anyone in the area and plan on staying there whenever possible if I travel to Duluth or Atlanta.