Management is horrible which could explain why their employees seem miserable. You can plan on taking your vehicle back a few times after service because it never gets done correctly. I would rather drive to a dealership in Zanesville. This place is a joke.
Great service. Thanks to Toby Gamble for the great deal and service on our truck!
Took my car in for service. Staff was knowledgeable and Price was very fair. Hard to find this proffesiosnalism anymore. Thanks Cambridge Classic Ford will be back!
Cambridge Classic Fraud
I made arrangements to purchase a truck long distance where I was flying from Florida to pick up the vehicle and drive it home. The website listed the vehicle as having 76K miles on it, one owner, great condition, etc. On the day of my arrival, a week after I submitted my deposit, the truck had almost 80K miles on it. An additional 3K miles in a week? When I called them out of it, the vehicle mileage field on the website suddenly was empty. Fortunately, I had saved a screenshot of the ad with the mileage. They had no explanation and would not do anything for me on the price.
There was less than half a tank of gas and only one key and fob for the truck. What a nightmare experience that I could not escape since I flew in specifically for the vehicle. The salesperson Chad was useless and finance guy was stereotypical of what gives used cars a bad name. There were scratches and a hole in the bumper that were not represented in the sale ad pics. This must have been a result of the owner's family using the vehicle while it was on their lot as stated by multiple employees.
I have purchased new and used vehicles all over the country over the years and never had a bad experience until dealing with Cambridge Ford.
To make matters worse, when I got home and had my mechanic inspect the truck, it has extensive rust and an exhaust leak. So much for Midwestern values and honesty.
So happy with my new car! Thank you to the Cambridge Classic team and a BIG thank you to Big Red for finding the perfect family car for us!
I do not own a Ford product; however, I have had extensive body work done on my car. I would highly recommend their body shop for any type of collision repairs. Mike is a invaluable asset to Classic Ford.
If 1 stars is the worst Cambridge ford should have a -1! They act like they are doing you such a favor and end up screwing you over ! And when confronted with the issue of giving you A bad deal they "are busy with a customer" or some other excuse ! Worst dealership ever ! Lied to us about our car fax ! Said it only had 1 owner and it turns out it was a fleet car which dropped our value 10k ! Only finding out the truth after dealing with them! Very dishonest!
Terrible experience all around, didn't even make it home with the vehicle I got from them before it broke down and left me on the side of the road. Got the car diagnosed by a different dealership and turns out it's going to cost $4000 to fix it and they refuse to help at all, some of the worst customer service I've ever experienced. I thought I was purchasing a vehicle not a useless pile of metal.
Best place to go gotten 3 vehicles from there speak to and ask for big red
On April 5, 2014, I walked into the dealership to look at new vehicles stating my budget and my wish not to have a co-signer. After making a deal for a new Ford Escape, which included signing new loan paperwork, being approved for the loan by the fincance dept.,without a co-signer, and after trading in my vehicle, of which the dealership paid the remaining balance off, I drove home in my brand new car. Three weeks later, I recive a call from the Finance Dept. stating that I need a co-signer for my loan, despite the fact that my initial finicing was approved with out a co-signer necesarry. When I stated I had no one to co-sign, Tara and Matt Widdle informed me that I would have to return the car, pick up my trade in vehicle, and everything would go back to the way it was before. Explaining that, I would go back to paying original car note with the previous Lender and was to be charged nothing. I picked my up my trade and drove home thinking all was rectified. When I got home I realized they only paid $2,000.00 of the original down payment. Three weeks later, the dealership calls to tell me they now own my old car and the note. They want me to get a co-signer and a new loan to pay them back. I was upside down on my payments, and need to pay them $3000.00 in cash that day. I stated again that I did not have a co-signer. The dealership informed me I could pay the whole note in cash, which was not an option. The only option I had was for them to take possesion of the car. Tara informed me they would be there shortly to get the car. They never came. I have made multiple phone calls, to no avail. In the mean time, they are usuing my credit information to apply for new loans for my old car without my approval, knowledge or consent. My credit score has dropped 50 points. I did speak with my old lender who informed me that reversal of payment on my loan was possible.The dealership just wanted to make me pay cash for a car that was already mine. In the meantime I had to purchase a new vehicle.
I will never deal with this car lot again. Started off with requesting a car fax several times and was not given it until the deal was done to find out the vehicle had been in a "small" front end collision is how the salesman put it. Then when I signed loan papers was told after 3 payments there would be no "pre-payment" penalty. I spoke to the business manager 3 times and he assured me all 3 times this would be the case. Went to pay my car off after 5 months and there is a pre-payment penalty of $125.00. I called the business manager back regarding this and I was told "He must have been thinking about another bank," "Sorry about that, but you will save some interest." This type of experience is what I think of when I think of a "used" car lot. Not at all the experience I had expected.