Pretty good online store, it's so nice to have a good selection of VW parts on the east coast (I live in RI and my orders have been arriving in a few days with standard shipping). Prices and availability are also better compared to other online stores like Gowesty and Van Cafe.
This is my favorite vendor in the USA for bus parts. I've always gotten my parts on time and IF anything is back-ordered (pretty common with parts for a 46 year old vehicle), they have notified me and told me when they expect to get them in and they don't charge me till its on its way to my house. The staff is knowledgeable and you can tell they are Volkswagen people not just random employees they found looking for a customer service job. I've read complaints about the packaging but I think it's pretty cool that they are committed to recycling and not wasteful. Definitely probably hippies. We only get one earth you know.
I've never had a problem ordering parts from Bus Depot. Shipping is fast and I've never been charged for backordered items.
Quality varies as do prices. Shipping charges are ridiculously high ($12 on a $6 item that they can put in in envelope and mail). "Usually ships in 1-3 days"? Who does that anymore?? We may have old cars, but please get into the 21st century with shipping charges and speed.
Clean. Peaceful. Quiet
Bus people are always great.
Blessed to have a place like this within driving distance, quality oe parts at a great price, fast and friendly service everytime !
Yesterday we went in person to the store. My husband has a VW van 1984 and attended their annual meeting. Despite the rain at GreenLane Park in Perkiomen Valley – Montgomery County, PA it was fun! And the prices in the store great! There were lots of people helping with the spare parts, t-shirts, and the best part their area of big discounts!
Horrible. Junk quality parts and seals sold as high quality, shipping damage, lies. I will never spend another dollar with these clowns. Ridiculous, buyer beware. Seriously, these guys will lie to you and do you wrong.
With first order, was satisfactory; nothing outstanding but nothing negative either. Good price and good shipping time. Normal for this industry.
Then submitted 2nd order, and the bottom fell out. After submitting it, and waiting for a spell, received a package with part of the order. So set it aside, and began waiting for rest. After several days of no package or advisory from company, emailed them for explanation. Got response FINALLLY advising that they did not have all of those backordered items others were 'on the way' and that I would need to search other vendors. With that emailed them addressing the prepaid amount, plus shipping, for the not-available orders, and requested a 'break' on another item I needed.
NO RESPONSE here. This, along with the lack of advising customers rather than them having to track down the information, leads me to rate them low in customer service. They need to badly address their customer relations IMO.
Chuck
Nevada