UPDATE!!!
I have changed my review from one stars to five stars. And I'm going to tell you why. After contacting their corporate offices and not their web page. Not only did I get a response I also received. Sincere apologies And my full refund. That is how you handle customer service!! Five stars all the way around to their team!! Well I will not remove the review below, maybe you can use it as a guide on how to contact them if this happens to you if you order online and show up in your food is not there. Don't contact the bot, contact their corporate offices and I reach them through Facebook Messenger is where I got the best response!! Keep up the good work. BK!!
I ordered lunch for my crew through their website, got an order confirmation for the entire thing. Drove to the restaurant to pick it up and they said they never received my order. They refused to give me the food even after showing them that we had confirmed all five meals would be ready and it even told us what time to be there. I have been going round and round with a bot on their website via email. None of the information that I have given to this bot is being digested. Instead I get the same answer over and over again. I have requested to speak to a human. Both telephone numbers for their corporate offices lead me to nowhere and try to get me to go back to the same site and argue with another robot. I have now gone through another avenue on another page of Burger Kings an emailed upper management. Let's see if they have any humans working upstairs who can use a telephone. $60.40 is there refund? I will be expecting. You guys need to get your poop in a group..
Our local Burger King is in sad shape. All power was only on at 50%, half lights, half menu. The drive through was blocked off. Soda machine not working, shake machine broke, no food specials honored, food we got was over salty and made our tummies hurt. Now no way to speak to a person to make a complaint. NEVER AGAIN! I prefer to do business with a company who cares.
I went to the one at Winchester Rd at Mendenhall, Memphis, TN. about 4 pm today. Asked for a Whopper with cheese, and 'Everything', + add bacon. I noticed right away No onions so asked about it and she gave me some. When I got home there were No pickles too, but my daughter saved the day with a package of dilly bites! What happened to have it your way?! Everything else was fine- the fried onion rings and coke. And of course the burger was good, NOT Warm- that's ok, BUT GOOD! Why,. It's BURGER KING!
I have never been more disappointed in an establishment. The restaurant that I unfortunately decided to visit was absolutely filthy and had terribly rude staff. The floor had a layer of grey gunk on it and made the restaurant look as if there was an oil spill that was left to collect dust and hair. My nose was assaulted by an offensive odor the moment I entered the establishment. The cashiers looked as if they were extremely high and it took 4 attempts for them to understand my simple order of chicken nuggets. I was aghast when I later opened my box of chicken nuggets to find a fried MOUSE. The fact that this made it past the "cooks" of this establishment makes me think that this Burger King also serves hard drugs to their employees and any paying patron. To add insult to injury, as I was wallowing in the misery of this day and watching the football game, I was subjected to viewing that terrible commercial that Burger King has released upon this unholy world. We should treat the Burger King as we did King George III and declare independence from his greasy, artery-clogging, and filthy grasp.
Quality of Whopper buns have gone down hill. Bun tends to fall apart while eating the burger.