Name: Burdick Dodge Chrysler Jeep RAM
Address: 5885 East Circle Drive #335, Cicero, NY 13039, USA, US
Telephone: +1 315-699-3846

Burdick Dodge Chrysler Jeep RAM is a car dealer, located at 5885 East Circle Drive #335, Cicero, NY 13039, USA. They can be contacted via phone at +1 315-699-3846, visit their website www.burdickdodgechryslerjeep.com for more detailed information.

Location :

5885 East Circle Drive #335, Cicero, NY 13039, USA

Contacts :

Added by Jopie, at 22 March 2017

Monday 8:30 AM – 8:00 PM
Tuesday 8:30 AM – 8:00 PM
Wednesday 8:30 AM – 8:00 PM
Thursday 8:30 AM – 8:00 PM
Friday 8:30 AM – 6:00 PM
Saturday 8:30 AM – 6:00 PM
Sunday Closed

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Troy Stevens

22 April 2018

Awesome experience! Thomas and Jim helped us find the perfect Ram to fit our budget with the features we wanted. The process was quick and painless, and the staff a pleasure to deal with. Thank you guys for a job well done, we LOVE our new Truck!
Thomas Twardowski

05 April 2018

Parts Mgr. Derek Muller took time to explain why the tires and parts for my 2008 Jeep were the best fit, and he was correct, the tires are great in the snow. Also a big thanks goes out to service advisor Justin and his team for a great job installing parts and keeping my old Jeep safe and running like new. Thanks everyone.
Devon Vander Voort

05 April 2018

I have a fiat Abarth so I take my care here. Derek Muller is the nicest person i've ever talked to at Drivers Village. He knows me and my mom just from talking to us months ago. He's so friendly and always gives us the best advice for everything! I always look forward to seeing him when we come to drivers village !!! they switched out my winter tires and it didn't take long at all. Derek is so friendly and wished me luck at college next year :) its always so nice when people remember you that well!!
Ashley W

17 January 2018

I had the pleasure of working with Tom Wicke to get my new Jeep Cherokee. I was a bit nervous going into the process as I was looking to trade in my current vehicle, this being my first personal car buying experience, and Tom made the experience great. Everything was done quickly, with ease, and his customer service was fantastic. He gave me everything I needed to know about trading in, and went above and beyond to make sure I was up to date on all the features of my new car. I was impressed with how simple of a process he made everything! I left Drivers Village tonight with my new car and I absolutely love it! The entire experience was fantastic. Thank you Tom!
K E

23 December 2017

Justin Lyons, my Service Advisor, took great care of my minivan. He spoke with me as if I were an important part of his day. There were no surprises, and no attempts to get me to approve of more service than I had requested, nor any attempts to sell me parts I did not need or could purchase easily myself. Derek Muller, the Parts Manager, also provided me with respectful attention and made sure I understood how to use the touch-up paint I purchased. Thank you for a very pleasant experience!
Leonid Gerasimovich

07 November 2017

Worked with parts manager Derek Muller numerous of times. Always a pleasure to do business with. Very helpful and makes sure that all needs are met to specifications. I order a lot from plastics to transmissions, Derek Gave me best prices on all my parts that even beat the other carriers around. Makes sure I get what I order and on time. Always looking out for my best interests. If you ever need help ask for Derek, he’s always willing to help and can direct you to whatever department will best suit you. A great individual who puts your interests first. Thank you.
Abbie Steffy

31 October 2017

Absolutely fantastic! My 2014 Jeep started having transmission problems and stalling out on the highway. I drove it right to this dealership and spoke with David Firenze. He came out to see what had happened and took my car that day. I received a rental car which I cannot thank him enough for! David kept me informed throughout the entire process and had my car back fast! Thank you David for giving me a piece of mind through this process and for accommodating me so quickly! I will certainly be back!
Matthew Stenuf

21 October 2017

The parts department at Burdick Dodge Chrysler Jeep Ram is second to none. I’ve been doing business with them for quite some time now. Derek Muller and his team have always been professional and on point. Very satisfied customer. Don’t assume the dealer is always expensive. Their prices are always competitive.
Jeremy Riz

06 September 2017

Scott Rider was my service consultant when I came in to buy some parts for my Jeep. As part shopping is not my most favorite task, I was grateful that Scott was able to help me find what I needed. He was incredibly professional and eager to help me. He double checked to make sure I had the correct parts and truly made me feel like a valued customer! I will come back to Scott again if I need more parts, he was truly sensational. Thank you very much for truly making a difference with your top notch service!
Toby Rich

19 August 2017

Nicki along with the Service Manager were patient, attentive, AND knowledgeable. Kept me well informed while my Jeep was in for extended service. Another Staff member also went above and beyond to take good care of my laptop that was left in my Jeep until I was able to get there to pick it up. These guys are AMAZING and my Jeep is running GREAT! It still has to have a couple more bugs worked out of it.. but the work on mine and my mom's Jeep recently along with the AMAZING customer service has been nothing short of FANTASTIC! The HORRIBLE Dealership I bought my Jeep from could DEFINATELY learn some things from you guys about Customer Service! A+++++
Matthew Disinger

26 July 2017

I drive a fleet vehicle which means the fleet company is usually interested in the lowest cost option vs the right option. About 10 months ago they put on the cheapest option tire available instead of sticking with the OEM Firestone's for an extra $20/tire. After 20,000 miles the tires were chopped and making a lot of noise. Rich from the service team at Burdick Jeep dealt with the fleet company and got them to approve a set of 4 new tires in the OEM Firestone Destinations. This required multiple calls to the fleet company over the course of a day and when he found out I was leaving that weekend for a vacation he rushed the tire delivery and squeezed me in the following day. Rich kept me informed during every step of the process and made the entire transaction smooth. I appreciate all of his hard work to get the fleet company to understand the condition the tires were in and how they were not safe. Their original solution was just to rotate the tires back to where they weren't making as much noise. Thankfully Rich took the time to go a step further and get the new tires. The Jeep finally rides like it did for the first 50,000 miles again. Thank you Rich!
Jennifer Beardsley

18 July 2017

I was looking into a new lease of a Durango. I was very fortunate to have Mark Bennett as my salesperson. He took the time and had the patience to make this happen for me. He was always professional and kept my best interest a priority. I strongly recommend if you walk into this dealership that you request Mark Bennett, you will not be disappointed in his willingness to go above and beyond. He constantly kept in contact and I left yesterday with my new car. Mark, thank you again, Rodger Burdick is lucky to have a person with your integrity.
Sybil Baker

04 June 2017

The Dodge, Chrysler Jeep Ram customer Service is top notch. When I called the Friday before a holiday weekend about getting my truck in- Stacey L went above and beyond. She made sure the rental was all set (per the warranty contract). When I broke down on the way there - there was no issues with trying to get it in earlier than my "scheduled" apt. Once the truck was actually looked at- she made sure to keep me updated within a reasonable timeframe.

I picked up my truck and ended up bringing it back the next day - no fault to the mechanics. Stacey was patient with my questions and even had the mechanic ride with me to listen to any sounds as proof the truck was fixed. Not only that - they didn't tell me something was wrong just to make additional charges and drive my bill up.

Thank you Stacey and all the service personnel for outstanding customer service! Defiantly made me a repeat customer!
Jay Pederzolli

13 May 2017

I have had to take my Jeep in to these guys a few times now and the service has always been great. Most recently I had to have some transmission work done and needed someone on my side to deal with a warranty company, Justin Lyons helped me out and stayed in touch with me through the entire process, making sure everything went smoothly. Couldn't ask for better service. Justin was thorough and to the point. Excellent work on his part.
Mike Recore

29 March 2017

Leased a new Grand Cherokee in February, I worked with Tom and Steve. They located me the Jeep I wanted and got me within the payments I wanted, delivery was all done within a half hour. This was the best lease experience I had! This would of been five stars!

But I returned in March, I decided I wanted to trade in my Ram for a new one. I met with Tom and Steve since I had a great experience leasing my Grand Cherokee. They gave me my trade in value, and I decided to shop around. I then contacted them to let them know I found a better deal which included more money for my trade in. The best they could do is offer an extra few hundred more for my trade in. It seemed they did not want to try to keep me as a repeat customer! I ended up purchasing a new Ram 2500 from a different dealer, that worked with me and actually got almost $3000 more for my trade in than Burdick offered.