Bought Elantra from Brown's Hyundai and it was really an excellent car buying experience. Particularly sales agent VICTOR was quite helpful through out the deal process. He is so patient, knowledgeable and kind enough to get the deal we were looking for. If anyone going to visit this dealership, I would suggest meet Victor and make your car buying process with peace of mind
The salesperson, Carroll was very professional, kind, patient and highly knowledgeable. The Manager of the dealership, Tom was also very professional, kind, patient and highly knowledgeable. It was clear that customer satisfaction is their top priority. I would describe it as a red carpet experience. I absolutely love my 2022 Tucson. It has all of the options that I said were important to me and even more great features that I did not previously know were available. Carroll spent a good amount of time educating me about all the various features and I appreciated that. Overall, it was an exceptional sales experience and I love my new car! Thank-you Brown’s Hyundai of Manassas!
Sonia Hernandez was knowledgeable and friendly as well as professional. She was able to provide immediate answers to my questions, and when she didn't have an answer maybe once, she knew where to get one--quickly. She has been just as caring after the sale as she was before the sale. I thoroughly enjoyed working with her.
I met Sarah Eberle from the Financing Department when I had a misunderstanding about the financing of the vehicle.
Sarah was an absolute pleasure to work with--professional, understanding, caring, friendly, willing to go the extra mile. She explained the process that I had not understood. She redid some of the paperwork to accommodate my deposit. She worked with me to get approval from the manager to accept a larger payment on a card. She really worked on my behalf to allow me to complete the financing.
One more thing: this dealership supports diversity. There are many ethnicities represented here, and that makes me even happier to have chosen Brown's Manassas for this purchase. The people with whom I have come in contact are wonderful.
We showed up to test drive a popular Hyundai vehicle, which the salesman clearly didn't want to help with. He had a few excuses as to why we couldn't test drive the models on the lot, while making no effort to accommodate our request in any way (schedule a time to come back? bring one to us? call us when one is available? anything? something?). One vehicle on the lot was awaiting delivery inspection so we couldn't test drive it, so we asked for the keys to at least take a look inside and sit in it. He agreed and disappeared to go get the keys. He never came back. We waited ten full minutes before getting in our car and driving off.
We're likely to purchase the car, but there's zero chance we do it at Brown's. Do better, guys. It's not hard to treat customers reasonably.
Very quick and honest with the pricing. Our sales person Victor was knowledgeable with the car and well explained the features of the car. He was very thorough. He helped me get a very nice deal for an awesome car. Also, our financial advisor was just fantastic. She worked extra harder to provide us with best possible outcome with the loan. Her goal was to save money for us and didn't try to sell things like other dealers. Process was quick and easy. Highly recommended! Look for Victor, he will help get the best deal!
Mike in service is Great. I called him on a Saturday about 5pm with what I thought was a blown motor. I told him I would have my Sonata towed in some time Sunday and to please call me because my car was out of warranty and didn't want to waste a ton of money on a car with over 100 on it. Monday he called me 8:am sharp and informed me that my car is in the shop and he will call me tomorrow and that he already had a loaner car waiting for me. Well he called me on Tuesday at 11am to inform me that the engine was covered under a recall warranty. What great news. But the best part of this was that Mike keep me In formed all along the way. That's way I drive all the way from Woodbridge to Browns in Manassas.
Great services!!! As always, the service and sales department staff were friendly, helpful, and efficient. From scheduling to pick-up, the process was easy. All in all, a friendly & comfortable environment, with quality care at a reasonable price!!! Thanks!!!
I have been here for service twice. Mike in Service is helpful, does what he promises, and has resolved all of my repair needs successfully. I’d recommend this dealership for service repairs. They wash your car after all service calls and have complimentary soda, coffee, and tea, which is nice too. The waiting area is pleasant and spacious.
I came here to diagnose some issues with my car. (I didn't purchase it here). The service was very fast and much cheaper than expected. We did not go through with all the needed repairs, since the transmission was one of the things on the list. The mechanics were very nice and helpful at the time of drop off and pick up. They even took care of a recall problem while I was in for the diaganosis.
Carlos Sanchez gave me great insight during my first visit to let me know what I needed to do to qualify for financing for a new 2017 Hyundai Sonata. When I returned a month later, I was prepared and was able to drive away in the new car I wanted. Will in the finance department provided me with some valuable financial advice to help me in the future and to better manage future payments of my new auto loan.
On 7/18/17, I worked with a Chrystle Petersen and a Ken Orr at the Browns Manassas Hyundai dealership. Both of which not only seemed unknowledgeable but tried to completely rip me off for a re-inspection. I am under the impression that they were not happy I received a free inspection per a coupon I received in the mail.
My failure was due to the clips on my fog lights being broken but they were still fully functioning. I returned within the 15 day (which is the legal standard in VA) period for my re-inspection with the fog lights completely removed, yet they proceeded to still fail me and try to charge for a regular inspection.
They first told me that I was not within the re-inspection period because the rejection sticker was not in the window. One would think that a dealership keeps record of these things. Nonetheless, I informed them that the sticker had fallen off and was in the car. Next, they told me that I would still fail due to the fog light wiring still being present. They offered to cut them for a fee. Obviously, I said no and called my personal mechanic at which point their tunes COMPLETELY changed. Next thing I knew, I was being handed the wires that had been cut out of my vehicle (against my permission which they blatantly ignored), told the sticker is being put on, and that I would only be charged for a re-inspection. This was the worse service I have ever received at a dealership!
I then wrote the general manager looking for an explanation and remedy, since I had also bought a new battery in the same setting (something I had no problems with until bringing my vehicle to them) and received no response nor remedy. I would not recommend the Hyundai dealership to anyone. Spend your money elsewhere where it will be appreciated.
Sami, our salesperson, was helpful, knowledgeable, relaxed, and most importantly as far as I am concerned, not pushy. I had never bought a car before and I was feeling out how to do things. Sami was very genuine and patient. He suggested which cars I might be interested in test driving, didn't make it seem like a big deal to test drive different cars, and made it very clear that he wanted me to be happy with the car I chose. It was his idea to look at the Subaru I eventually bought, and he really chose the right car. I am very happy with the purchase.
Excellent customer service. Waiting area is comfortable and quiet. Overall great service and I will continue to service my vehicle at this location.
Prior to seeing the car, the terms of the sale were discussed. The car was offered to me for $9,400.00 including all taxes, tags, and fees. The bank valued the car at $9,850.00 . The car had 28,000 miles on, and still had an effective bumper to bumper warranty. After I saw the car, the deal remained as was discussed, no hidden fees, no surprises. I have driven the car for 3 weeks with no issues, no surprises. Overall, a great experience!
Easy to schedule appointment on line the day before. Quick service and no "up-selling".
I bought a new 2017 Hyundai Elantra here. It was a wonderful experience. I worked with Marc who was very friendly and helpful. I did a lot of research to find a good price and the price they gave was AMAZING - no negotiation necessary! Additionally he explained all of the features I asked about in the car and helped pair up my phone with the car through bluetooth.
Additionally, the finance officer, Al, was so helpful and honest. I am young and new to financing car payments, but he explained it all clearly and helped me make the right decisions to save money.
I love my new car - and the 10 year powertrain warranty is hard to beat.
Best sales consultant ever. Carroll Newman was so nice and thorough and he really did his best to get me what I wanted at the price I asked for. Dealership had a great selection of used cars and was very clean. Plus they'll match numbers from other dealers to give you best deal! Must stop in to see Carroll.
I had a great buying experience. Billy Puzon really helped me out and tried to give me the best deal possible. Hey was really considerate and patient with me during the whole process. i would recommend anyone buying a vehicle there and to see Billy for the best experience
The salesmen were good here, not pushy at all. They were happy to bring several cars over to test drive and gave me their full attention. I ended buying a new Santa Fe and the sales manager hooked me up with a great price (and trade-in for my old car). The only negative was dealing with Hyundai Finance -- they suck! I will never finance through Hyundai again. But to be fair, this was not the fault of Brown's Manassas Hyundai, it was the Finance department that was difficult. Overall I was happy with my experience, although I will never finance with Hyundai again.