Great food, Great drinks, Excellent service.
Been going to Browns as long as they have been in Troy, NY, been to several events there and have always had a great experience, the Oatmeal Stout is the best beer they have on tap or better yet order the sample beer rack and pick your own favorite!
The food was fantastic. But the service oh my god I witnessed the most heartwarming and friendly service I have seen in my entire life.
So here's how it went. At the end of the meal, I had left my retainer in a napkin by the side of the table. After about 10 minutes from leaving the restaurant, I realized this and quickly went back. I went to the front desk area where the manager happened to be seating people and told him my predicament.
He then immediately threw on some gloves and began digging through the trash for me. And the entire he wouldn't stop apologizing as though it was his fault (it wasn't in the slightest). After searching for a bit he took the trash, went to a different room and really began digging in. A couple other employees joined in and the others asked what was going on. Everyone was sharing stories about how people they knew had also lost retainers in the past and it was super wonderful. He searched the entire bag and just could not find it.
So I told him to let me and my friend try because he had work to do and it was unfair for us to make him do it. He really didn't want to because he wanted to find it so that we wouldn't be uncomfortable. But he let us and we began digging through it again. No luck. So we took off our gloves, threw them out and washed our hands, really disappointed in not finding it. But then I saw another trash can in a different area of the diner and asked whether it could be in there. They said probably not but you can take a look. So we took the trash bag out, set it down and within 20 seconds of searching found it.
All the employees and other people who helped out were actually cheering and screaming and hugging me and each other because they were so happy that we had found it.
I absolutely cannot express how grateful I am towards the workers in this fine establishment and am definitely going back there soon. The staff absolutely wants to assure that you are having an enjoyable time at their restaurant and I 110% recommend dining here.
Thank you so much to the manager, Jay, and all the other staff members for your help and heartwarming kindness. Turned a potentially horrible night into a fantastic one that I will remember for years.
Love this place. Favorite food and beer in the area. Everytime I go there the food does not disappoint. Best place to go for my birthday
Best beer around. I go here frequently for lunch, have not had bad food yet. Quality of service has drastically improved over the last 1.5 years. Really awesome place. Constantly rotating beers which they brew themselves.
One of the true Troy landmark bars. A good beer selection (with regularly rotating drafts) and the best service around. If you've never been to Troy and you want to know what kind of city it is, hang out at the bar here.
Good service, parking and above average food. Many of the beers are great. Though I wish they focused on more, fruity, hop forward beers. For instance, their Triple IPA is a bit boozy and tastes as though it hasn't been dry hopped. The Coast to Coast IPA is a great beer with a nice fruity hop profile. I'd like to beers like it
Awesome beer, awesome food, awesome atmosphere outside! Did I mention the awesome beer?! Got a flight of 8 plus a pint of the Brown Ale and of course a pint of the Oatmeal Stout! Can't believe it took us this long to finally get here. Will definitely be coming back!
Pretty good overall, server was super nice, food came quickly, burger was alright, but the Mac and cheese was superb.
Great beer. Not all their beer always on tap. Food hit or miss. Some entrees very cheesy and heavy to me. The apps better over all to our table of 8 ESP the buffalo wings and cauliflower
A great place for my awesome friend Ashley and I to meet up to wind down after a long week and catch up on life. It's a good atmosphere with a great selection of comfort foods and outstanding beer!
Local beers on the water with great food. Sometimes the music is a bit too loud, but I wouldn't hold it against them. People seem to like that.
Great service. German pretzels were amazing! Entrees were okay. Burger was overcooked for medium and fries were soggy. Beer flight was inexpensive, beer selection was great, and flavor was delicious. Would visit again.