Awful! They tried to ruin our vacation! They gave us a "room" which was already booked, then tried to give us a 1 room for five of us. Then we had to still leave & switch condos before our vacation was over, which they then tried to make us pay over $200 when they told us they would cover the charges. My stepmom stayed on the phone like 5 hours.
Horrible experience with bookit.bait & switch tactics. Spoke with agent at length regarding ONLY all-inclusive hotel/flight packages for Cancun. We agreed on a hotel & all the information and when I received the email confirmation after paying, it was NOT an all-inclusive package. VERY DISAPPOINTED and will never use this company or recommend this company to anyone. There are too many others out there to choose from.
When my refund was being processed they have taken 10 DAYS to put the credit back to my account.it only took them 1 minute to process the payment for the package. This is UNACCEPTABLE.
Basically like an operating room at a hospital one person and knows what the hell's going on and 25 other people running around like chickens with their heads cut off. A Change Would Do much good
The worst booking company EVER!! they will scam you when you try to book a vacation package. They will take the money from your bank for the airline part, and will say there was an error when booking hotel. When that happened to me, I called and they said the price has changed to higher amount during the booking, and I could get it with a new price. I canceled it right away, and tried it again and guess what? it happened again, and they told me the price has change during the booking.. WTH!! and it took them 40 days to refund me my money because when I canceled it they didn't send me a full information cancellation. Beside that, their customer service took for ever to answer!! and they will charge you for every service if you requested it through the phone STAY AWAY FROM BOOKIT
HORRRRRRRIBLE company. We booked an all inclusive in Cancun in July and they had the nuts to call me today (six months later AND six DAYS before we were to check-in) to confirm our transfer vouchers and then emailed them to me. THEN, 5 minutes later they call me to inform me that our hotel reservation 'is no longer being honored'. I called them and they offered to put us up in a hotel that costs half the amount of the one we originally booked, and it was on the other side of Cancun.
I talked to a supervisor who said that the hotel and the resort were having 'internal issues' and the hotel is no longer honoring any reservations via bookit. Clearly there are cash flow or integrity issues with bookit. It's NOT worth your vacation to book through a third party to save a few dollars or because they say they are lowest priced.
Now, 6 days before we are scheduled to fly to Cancun, have dining reservations, and spa treatments at a hotel that no longer has a reservation for us, we have to find another hotel.
#hopeyougobankrupt #thanksalotlosers
Their price is not advertise correct, you will be charged 180 at check in for resort fees and cleaning fees. When you call book it to fix it they hang up on you three different times!
I would rate them a negative star if I could, but I have to rate them something, This company is the worse company I have ever gone through to book a vacation! first off, they charge you $25 just to speak to an agent ( to do there job that they are already there to do) then any changes that you make, they charge you according. The customer service is so bad, they make you feel guilty on even giving them a call.
I called to simply change the credit cards on my account. The lady first told me that she didn't understand my question (although it was far from a question), then she told me that I needed to do that online, well if the website would have let me and I could avoid a $25 fee, trust and believe I would have jumped on it a skinny minute! Then she told me after I said " I was unable to make that change online" she said, well I can't do that! REALLY, IT CAN'T BE THAT HARD TO CHANGE A FEW NUMBERS IN THE SYSTEM OR CANCEL ONE CARD OUT AND LEAVE MINE ON THE ACCOUNT. The she just placed me on a 15:13 hold, later to find out I was simply disconnected.
DON'T SAY YOU HAVEN'T BEEN WARNED! GO THROUGH ANOTHER SITE, HOTWIRE, TRAVOLOCTY, PRICELINE OR SOMETHING! DON'T MAKE THE SAME MISTAKE I DID DEALING WITH THIS AWFUL SITE!!!!