I had great service from Matt Besser. The Gaddis family helped me with everything
I appreciate Customer Service personnel, Sam being reliable, friendly and genuinely nice. I know I can trust the service dept! Thanks for the Senior Discount !
Deborah Paschall-Reed
Bill said he was happy with the care of his 51'Chevy truck !
0stars! Worst car dealer ship in America I bought 2010 Jeep Rubicon wrangler with 84000aprox miles , light bar 180 watt, 4inch lift , 35x12.5x 17 tires , soft top hard top , wheel carrier was broken didn't know till it's too late , they showed me a paper it was worth 29800 . I paid 36000 with a 3 yr 36k mile warranty . Traded in a trailblazer only with 2500 but it shows 4500 . I owe 29k and now gaddis is only willing to give 19k for it 14 months later I've owned it with only 94k miles on it 9000 miles I put on it to trade it back in . There service department good prices but there are rude misleading mechanics as well 0stars!!!!!!! wish there was laws protecting citizens from being taken advantage of . Gaddis Chrysler Dodge and Jeep of Muncie Indiana worst dealer ship of United States of America.
Great customer service! I worked with a young salesman named Miles and he was very knowledgeable about all of the vehicles. He was extremely helpful through the whole process, he helped me narrow down my choices and ultimately we found the perfect vechile for me! I couldn't be more happy with the way I was treated! I'll be back for future purchases :)
Great people and great service, especially Rodney! Twice in less than a year he helped me find the perfect car for me and which one would be best! He does his best to make sure his customers are happy and is sure you won't walk out without a smile on your face! I proudly recommend anyone who is looking for a used or brand new car to go here!
I just recently purchased a car from these guys and the experience was great. Matt took the time to answer my questions about a particular car before I made the hour drive down. They had the car ready for me to test drive and didn't keep me waiting unnecessarily as was the case at several other lots.
I drove the car, made an offer and bought the car all in the same afternoon. They didn't try to force me into something I couldn't afford, question why I don't want to spend more or push a lease on me. Overall straight shooters.
No upsells when I picked up the car either. I had a great experience and would recommend going to see Matt if they have something you might be interested in on the lot!
Went in for a Chrysler 200, having done my research. I had a trade and the price on the website indicated the sticker with a Gaddis discount of $5450, but when I sat down to do the deal I was give a different price entirely for the vehicle and not offered the "Gaddis" discount which would have paid off my trade. Not happy at all.I'm glad some people are treated better than others.
I dropped my Jeep Wrangler off, because it was having electrical issues. Called 5 days later to check on it, they said they started it 1000 times with no issues, I asked about the windows not rolling down, they said no issues, and I listed everything going else electrical, they said no issues. Told me I could come pick it up. My wife goes up to get it, and they tell her it needs a tune up, and the radiator is leaking. She said why did you tell my husband there was nothing wrong and we could pick it up. They got extremely rude with her. So she took it, to another Jeep Dealership to have all that fixed. Oh by the way, the windows still don't roll down, the chimes don't make any sound when you open the door, and the horn doesn't work, but my electrical was ok by their engineers at Gaddis Chrysler. They are a complete joke, with horrible customer service.. don't go to them, go any place other than them.
My first car buying experience was great thanks to Gaddis! I really enjoyed working with Jordan Volz. He worked with me until we found the perfect fit. Gaddis had a great environment and truly made my experience comfortable. They worked hard to get me where I wanted to be and I thank them for that!
Normally, I prefer buying cars at bigger cities, feels like have larger selections of car, and better prices. However, the experience with Jordan at this dealership is totally changed my perceptions. All the staff are very nice and helpful, esp. Jordan. He is knowledgeable about the car, genuine, patience, and approachable. His sense of humor makes the experience enjoyable too. Highly recommend to car purchase.