About
Location :
Added by Jopie, at 14 August 2016
Opening Hours
- Monday 10:00 AM – 7:00 PM
- Tuesday 10:00 AM – 7:00 PM
- Wednesday 10:00 AM – 7:00 PM
- Thursday 10:00 AM – 7:00 PM
- Friday 10:00 AM – 7:00 PM
- Saturday 10:00 AM – 6:00 PM
- Sunday 10:00 AM – 6:00 PM
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11 Reviews
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21 December 2017
I purchased a Stromer ST1 Platinum during one of their blowout sales only to find out that I got the Elite model which is the lower end model. I have mentioned to them over again how I can't get the bike to go as fast as promised which is 28mph and that's because I have the model that goes only 20mph. I'm disappointed because I paid for the Platinum bike but got something different.
Also when I got the bike it had scratches on it and it looked like it had been used. I was told by one person that no one has ever ridden it and by another that it might have been a floor model. I'm pissed because this bike was not cheap and I did not get what I payed for. I'm very unhappy with the customer service at this place!response / report this review -
18 September 2017
Stromer dream turned to nightmare.
Purchased a Stromer ST2 on July 14, 2017 as a birthday gift to myself. My dream bike!
On July 27, in the middle of a ride, I experienced tension or friction several times that prevented the bike from rolling forward at a normal clip. At the time I purchased my bike, I also ordered a front suspension fork, and they called me to say it had arrived so when I dropped it off on July 29, I also asked them to also address the tension problem.
Picked my bike up on August 2 and the installed fork looked great and the owner told me the bike was fixed. However, I experienced the same friction problem shortly afterwards. In addition, now the front and rear lights would not turn off using the toggle switch.
On August 8, I called Joel at Stromer in San Diego to see if he could assist with the light issue but he could not connect to my bike as T-Mobile signal was not adequate. He suggested disconnecting the light wiring to turn the front light off until I could call back from an area with better service.
On August 18th, I experienced the friction problem again and recorded the sound with my phone.
Took the bike in again to Bike Attack on August 27 where I showed them the recording. Frank looked at it and called up Joel again. Joel said he would send a new controller. Got a call on September 2nd saying the controller was in and could I bring my bike in. As I was on vacation in Seattle, I brought the bike in on September 9 and got it back on the 10th. The light issue is still not resolved and now, with the new controller, experiencing no e-assistance at all after the initial start up crank of the bike.
Taking my bike in again today to ask for a new bike and the saga continuesresponse / report this review -
28 August 2017
Definitely my go-to bike shop for life! They have a fantastic selection and variety of electric bikes and regular bikes. You can test drive the bikes before making your decision, which is really helpful for people like me who like to be more hands on.
Their staff is helpful and knowledgeable, sometimes they get busy but they really do go the extra mile in helping find the right fit for my activity level and size. Their customer service is how it should be- personal and accommodating. I highly recommend Bike Attack for any cycling needs!response / report this review -
27 August 2017
great bike selection but some employees are quite rude. They spent most of the time on the phone and were unable to provide feedback. They did not seem to be knowledgeable either.
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19 July 2017
I bought a touring bike from Bike Attack to go directly on tour. Worst experience I have ever had with mechanics. I bought a surly disc trucker, pannier racks, helmet and a couple of other items.
My issues were:
1) They fitted racks which under load, stopped the front disc brake working. This could have been a fatality. They never apologized for their behavior, and although they refunded money from the racks, I still am angry about this incompetence.
2) They cross threaded the drive side pedal. Not really a problem as I put it on, but since then it was difficult to put the pedal on, finally resulting in the threads failing whilst on a ride resulting in a long walk, and a train ride followed by another walk. And the cost of a new crankset. Which leads me on to
3) The drive side crank was overtightened so much that it broke my Park Tools crank puller!
The sales guy I dealt with was great, and the price was reasonable, but the mechanics were a disgrace, and the dealings that I had with them after discovering the problems were atrocious.response / report this review -
06 May 2017
I was in the market to replace my old Honda scooter with a greener e-bike option. I had tested another bike at a different store, and I was leaning that way, but then I thought I'd stop in Bike Attack Electric just to check things out. Boy, am I glad I did. Ericson is friendly, helpful, and really knowledgeable about e-bikes, and he introduced me to a bike that perfectly meets my needs without breaking the bank. I bought a Surface 604 Colt Electric and a Torch T2 helmet, and I'm super stoked. The store location is perfect for testing out e-bikes because there's a pretty intimidating hill right around the corner. I'm so glad I found this store!
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18 January 2017
Fantastic customer service! Thanks to Marcus and Martin for helping me pick out my Surface 604 (Colt). These guys know exactly what they are talking about and will give you the "low down" on electric bikes, whether you are looking for a commuter bike or something to "tool around" on the weekends. In fact, Marcus met me at 6AM to deliver the bike to make sure I made my international flight at LAX that same morning - this is unheard of!
I've been using the bike for about a week now and it's exactly what I need. In fact, sometimes I wish the commute was just a bit longer so that I could spend more time on it.
Thanks again for your help guys!response / report this review -
10 December 2016
Just wanted to give a big thanks to Ericson at Bike Attack Electric. I have not seen a smile on my husband's face like he had after coming home from his first ride on his new Bulls electric mountain bike, in a long time!! It has already become his new "therapy." After all he has been through, which has limited his legs physically, to see him this happy is truly a blessing. Ericson and his crew know how to put smiles on people's faces!! I would recommend this place to everyone!! FYI He has been a mainstay in Venice and Santa Monica for over 20 years now!!
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20 November 2016
Awesome shop with great people! A nice change from a typical sales shop. Good to know they are always there for their customers. It took me 3 days and 50 questions to make up my mind, and never felt any pressure from any one of the employees! It's rare in this money hungry town!
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24 September 2016
LOVE! These guys are awesome, so helpful and kind. Very obviously-genuinely there to help and not just to make a buck. I walked in with a stripped bike :/ and Martin put me on the back of his electric bike and rode me down to the other shop as Sal rode his bike carrying mine over his shoulder! I've always come here to get my tires checked etc and everyone is always of service and puts a smile on my face :)
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21 August 2016
This place deserves its stellar reputation. Everyone is friendly and helpful. I bought a bike a week ago and had issues with the pump they sold me a few days later (which damaged the tire) so they replaced both at no charge when I came in to get it fixed.
Definitely going to be my go to bike shop in Santa Monica for the foreseeable future for all accessories and repairs, possibly even a second bike!response / report this review
