Worst boat rental experience I’ve ever had. Boats beat up and complete pos, but judging from other reviews that’s common place for big boy toys. Trailer came with no ball hitch, which is ok, but not after I specifically ask and was told that it would come with one. Trailer ratcheting mechanism didn’t work at all, making draining, and dropping the boat very frustrating. One of the drain plugs provided didn’t even have a metal washer with it, the trailer connecting prongs were filled with gunk, causing none of the my lights to work. Worst of all, the damn anchor system DID NOT WORK. Anchor system repeatedly failed to hold the anchor when needed, and oddly enough also never seemed to allow the anchor to pull out enough rope. Not having a working anchor system on a drift boat is absolutely unacceptable, and extremely unsafe. Judging by the fact that there was a knot in the rope holding the anchor up when I first picked up the boat, big boy toys was clearly aware of the condition. Unacceptable. Do not rent anything from this place, they do not care about their clients.
*RENTER BEWARE* This outfit has no integrity. I was told a price, rented the RV, returned the RV on a Sunday when they were closed, per their instructions and returned it much cleaner than we received it (and had issues with the toilet). A few days later, after not receiving a final bill for charges, we discovered that we were over charged based on what we were told. I called and talked to the guy we had been dealing with throughout the process (Dean), I explained that he told me one price and we were charged much more and that we never received a final itemized receipt. He said he would look into it. After that, he never answered my calls or returned my voice messages.
I then attempted to contact Cruise America and just got the runaround. To this date, I have never received a call back, a final receipt or an adjustment for being overcharged.
Can’t say enough good things about these guys. I’ve rented from them several times and will keep going back. They’re great to work with especially when you’ve got friends coming in from out of town. They were very accommodating this year due to plans/pickup times. Just was super helpful to pack as much fun into a recent trip.
Big Boys Toys rocks! We’ve rented from them many times, and they make it really smooth and easy. Best tube rental in Bozeman for floating the Madison! They rent side by sides to ride in Pipestone too - I’ve always wanted to try that!
I visited Bozeman last June with a buddy of mine and we were looking for something fun to do around the Bozeman area. We found Big Boys Big Toys on Google and decided to rent a couple four-wheelers for the day. The staff was great to work with and the trails were even better. Highly recommend these guys and I will definitely rent from them again next time I'm in the area.