I have a John Deere lawnmower that I took to Beard for a tune up. I was not only happy with the service, but was impressed with how they approached the tune up by not trying to sell me more than what I needed. I think this approach to customer service create repeat business.
Unprofessional and inexperienced staff. The gentleman behind the counter did not know which equipment was for sale or rent. I was told to wait for someone who had that information. As an employee you should at least have, what i would think, basic knowledge on all equipment or at least if it can be bought or rent. This way business can be conducted and your customers are satisfied, not stand around and stare at a salesman behind the counter until the employee with all the information comes to help. Must be nice getting paid to tell people to wait on another employee. Pay check well earned.