ZERO STARS! HORRIBLE company! We spoke to someone in December about changing services, sent the equipment back by end of January and despite our attempts at talking to them since, we continue to receive invoices every month. Now they are suing?! Why would we pay for a service we canceled? absolutely the worst customer service I've experienced in my life. If someone cancels a service- move on with your life. Maybe you should have been better at what you do so the customer would have stayed.
As owner of CoreDiallook at any other Voip providerany other!
Without a doubt, the single worst vendor we have partnered with. I would recommend any other Voip provider, certainly, 8x8, Nextiva,or even Ring Central.
Moved 2 clients to their platform and experience dropped calls 60% of the time with an initial client. CoreDial acknowledged the poor service but still expected is to onboard clients…no way! It was cluster…took a month to get a pin to get off their platform.. again they still are billing away..
This will probably end up in litigation..just because they are still expecting us to onboard…
Three words… just stay away…!!!
We have been using BCM One for our VOIP needs for over 4 years, and they have been really good. Call quality is excellent, account services are on point, tech support is responsive and knowledgeable, the admin portal is intuitive and straightforward. A very positive experience!
Automatically renewed our account even though we requested cancellation in the past. We ported phone numbers away and were told our agreement would expire Jan 2022 with no mention of the auto-renewal for 1 year.
The BCM Fast Track team is extremely responsive to my many requests; I'm assigned a rep to work with on pricing, proposals, contracts, provisioning and billing. My overall partner experience with the BCM FAST Track team is first rate and has elevated the client experience. With this said, many of my clients, continue to add services using BCM based on their history of successful and timely installs.