Aveda Store

Location :

10 W Towne Mall c, Madison, WI 53719, USA
Added by Jopie, at 18 June 2010

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• Anonymous

  20 December 2017

  I now know what it's like to be invisible. Stood in the store for 10 minutes waiting my turn. Acknowledge by staff that I was waiting, just to be ignored for new customers that walked in.

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• Anonymous

  12 June 2017

  I can honestly say that the experience I had at about 3pm on 6/11 was probably one of the more disappointing experiences I had at any Aveda store ever. I came in to redeem a birthday certificate and while there were no other customers and four ladies behind the counter, I was greeted with a question more akin to "what are you doing here?" rather than "how can I help you?"
  
  I mentioned the birthday certificate, which was for a "sensory journey and a complimentary bottle of oil." My "journey" consisted of being asked to choose between four bottles and upon doing so, was handed a bottle and a small card that told me how to use it and was promptly dismissed. It took all of less than two minutes in the store, and I truly felt as though I wasn't wanted anymore.
  
  I haven't had a negative experience like that at any point before so to feel so dismissed without even a "happy birthday" or even any attempt at telling about new products or how to use the gift I had been given felt like a matter of "here's your gift, now go away." I will continue to shop there, as I know the store is usually not like that, but for being offered to "celebrate" my birthday with a product I love, I was disappointed.

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• Anonymous

  25 June 2010

  What a great store! I was visiting from out of town and wish this was my local Aveda. Everyone was so helpful, and Sarah really went out of her way to go over skincare and makeup recommendations, as well as helping me out with my Pure Privilege account.

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