About
Location :
Added by Jopie, at 01 April 2016
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 6:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 3:00 PM
- Sunday Closed
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13 Reviews
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16 December 2017
Great customer service and everyone is very knowledgeable and helpful.
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01 December 2017
what can I say about a team like Auto Park Ford, every time I bring my car for service or just stop by
to get free coffee on my way to the toll road.
I am always greeted by a service team no matter who see's me walking in the door.
Even when I am not purchasing a car Sandie or someone from sales always says hello.
Also I love the new building and the way you can pull into the service area without getting out of the car. It makes it so easy to go there especially with the MI weather!!!!!report this review -
11 November 2017
Wanted to purchase a truck they had got at auction was told the price was$ 35500.oo tried to work a deal for $ 600.00 less they would not budge so I didn't purchase two days later they listed that same truck for $31995.00 . I know they will never get any of my buisness . They must of thought i was a sucker so glad i didnt buy it , but i guess that how the game is played !!
I guess you need to talk to your finance manager Andrew . I drove all the way from jackson last Friday and spoke with him! Called back on Saturday to go over the prices he quoted me friday . We were $ 1300 apart and I told him I was willing to come up $600 . His price to me 32,633 after a 4,500 trade allowance even after I raised it to 32,000 out the door - so no sale ! Like I said glad I didn't but it at that price !report this review -
08 November 2017
Service dept was wonderful. They follow up to make sure we were completely satisfied. And we were.
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16 July 2017
Well taken care of. Everyone there works as a team to get the job done. I believe I have found THE dealership I will work with from now on.
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14 July 2017
Bottom line: Don't purchase used from this dealer. Their inspections are poor, and customer service worse. I've owned the truck for three weeks, and only been able to use it 3 days, and have over $1500 in parts and service work sunk into it.
I recently purchased a used truck from Auto Park Ford. A 2014 F250 Powerstroke, with only 75k miles. Due to my distance from the dealership, Matt, the salesman, took pictures of the underside, and any damage to the truck. He even changed his day off to come in for me to look at the truck.
My wife and I took it for a test drive. Aside from a few minor scrapes, the truck seemed in good condition. We were shown the service records, including what was done at their dealership- we were assured that the service department made sure the vehicle was in great shape, and all issues- warrantable or not, were repaired. I was a fool to believe them. Less than 45 minutes after buying the truck, I found that a trailer turn signal relay was fried- and had obviously been pried on previously. Graciously, they offered to cover that relay, and I was on my way. Before I even made it home, the truck began falling apart. The radio began to behave erratically- cycling through sources, changing stations, buttons wouldn't work. It began to have a major hesitation, so bad it felt like a hard shift. It also only got 12 MPG, versus the average of 17+ that others see. Right when I got to my home town- it went into limp mode for 'overheating', despite having no symptoms! Frustrated, I emailed the salesman. He put me in contact with the service manager, Rick. He attempted to troubleshoot from afar, and asked me to return for him to trouble shoot it. Unfortunately, due to the distance, and the issue, I didn't feel safe taking it back to them, I asked if we could work something out with the local dealership. With no response, and needing a vehicle, I went to my local dealership.
It was only then that I was told the vehicle was still under powertrain warranty. Matt and Rick both neglected to mention that- should I have known? Sure, but why would they avoid mentioning that? I found that suspicious. I left the vehicle with my local dealer for diagnostic. After 3 days, and 3.5 hours of diagnostic on the engine hesitation, they determined it was a sensor wiring issue. They also identified a number of other issues that Auto Park had overlooked, or intentionally neglected to repair: weak batteries, incorrect coolant in the main coolant loop, and hadn't done a Ford instructed reprogramming of the PCM- a warrantable repair. They also found that the fan was stuck on, which I had suspected from the poor fuel economy, and loud engine noise. I may have missed that in the test drive- so I should have known it sooner- but so should have Auto Park. The fan and PCM reprogram would be covered by Ford, but I would be stuck footing the bill for the other $350 (it would have been more, but luckily, I'm handy with wiring, and said I'd fix the sensor wiring myself). They also recommended that I flush the incorrect coolant, which would run about $550. Armed with that, I contacted Auto Park- only to be told that I'd have to wait a week, while the service manager and general manager were on vacation. Great.
So my local dealer offered to return the truck to me until I sorted things out. Wouldn't you know it on my drive home- less than 500 miles since I rolled off Auto Park's lot- my truck had a "Death Wobble" occur (google it, it's terrifying). I limped the truck home, and began to work on that issue, eventually having to take it to a local shop- where in addition to the parts I had already put on it ($250), it'd be another $300 to replace damaged components.
If you figure in the radio, (another $150 in troubleshooting, and it'll be $150 for a new radio)- I'm in for well over $1500 in parts and labor. What does Rick offer? To split the hour he would have spent: a measly $55.report this review -
01 July 2017
Bought my car March 2017 Service, Mo, and Jackie are great however with the rushed paperwork no option for extended warrenty made for a bad experience for me. However today they went above and beyond to regain my business while fixing my car they loaned me a brand new vehicle to drive until it is done so I'm very satisfied and will continue to do business with them
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23 June 2017
I love the customer service and friendly environment. I went there to look for a vehicle well I drove off the lot the same day.
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18 February 2017
From Jackie Williams to Moe Reeves and Andrew Eger my business was appreciated and I was treated with respect. Customer service is very important to me. I drove from a suburb of Chicago to due business here. I would recommend this dealership to everyone!
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16 February 2017
Only drive ford's so it's a excellent place
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19 November 2016
I went into the dealership to have an oil change and normal service done on my 2014 Focus. I asked Sandie Owen to work up the price of an escape while I was waiting. She asked a few questions, went and found an appropriate Escape, talked with me and the sale was made. I like dealing with Sandie because she doesn't do the normal wheeling and dealing and game playing that most car sales people do. The sale was simple and easy and I feel comfortable with her and would encourage anyone else to go to her.
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08 August 2016
The service department used to suck really bad. It is pretty good now. I am very happy with the service I have received at the dealership. I bought a used car from them last year and I love it! I had a leak in a tire a few months after I bought the car and I took it in expecting to get charged for a tire repair. They patched it up for free and sent me on my way! I recommend this dealer ship.
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08 April 2016
My Wife and I had been on a hunt for a full sized truck for a year that could pull a fifth wheel and just could not pin one down that we liked or could afford. Enter Jackie, Matt and their team. They not only found us a 2010 F350, but was able to get us a bed liner, extended warranty and great truck at an amazing price.
Others have complained that the car they wanted was over their payment cap or that the car Autopark tried to sell was over priced but folks need to remember a lot goes into selling a car; YOUR credit, YOUR income, YOUR Payment history. The dealership has to make a buck, its a business, but all the vehicles we looked at were WELL under book value and looked nice. We never got the impression we were being taken advantage of or being screwed.
If you are looking for a nice car or truck, give these guys a chance. If they can't help you, they are honest enough to tell you up front. Let your own experience prove what I said is true.
Good Luck!
Kurt and Cindy S.
Proud owners of a 2011 Ford F350 Lariat Super Duty Duallyreport this review
