Name: Atlantic Broadband
Address: 2200 Beale Ave, Altoona, PA 16601, USA, US
Telephone: +1 888-536-9600

Atlantic Broadband is a point of interest, located at 2200 Beale Ave, Altoona, PA 16601, USA. They can be contacted via phone at +1 888-536-9600, visit their website atlanticbb.com for more detailed information.

Location :

2200 Beale Ave, Altoona, PA 16601, USA

Contacts :

Added by Jopie, at 25 January 2017

Monday 8:00 AM – 5:00 PM
Tuesday 8:00 AM – 5:00 PM
Wednesday 8:00 AM – 5:00 PM
Thursday 8:00 AM – 5:00 PM
Friday 8:00 AM – 5:00 PM
Saturday 9:00 AM – 1:00 PM
Sunday Closed

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Guilla Adorno

23 December 2017

I was put on hold for 2 hours. The customer service is horrible. For the first month my service didnt work at all. You couldnt even get on your phone on wifi because you would not have sufficient upload or download speed. Which made no sense since i am supposed to have the highest according to them.
Joshua Juda

15 December 2017

Very very very slow custom service when calling customer support for assistance with the frequent interruptions of internet services. Internet speed varies greatly from day to day and often interrupted. Also issues with sound interference and picture quality frequently with Showtime channels.

Should not have these issues and extremely slow customer service waits when paying nearly $200 a month!

Once again 11/16/2017 terrible internet service!!

Once again phone and internet not working correctly. Last night cable not right.
Kevin Bowman

11 December 2017

Why is it you have to call in numerous times and wait and wait and wait even up to an hour for someone to answer for a billing question where there appears to be a mistake with them? It seems to me they need to hire some more customer service reps, maybe even local ones? Seems like after reading other comments its the same all the way around. The area we live in its either Verizon which sucks even worse than ABB or these guys prices are always going up, billing errors, rental of equipment nothing but a pain but at least if and when you get someone on the phone at least you can understand them unlike Verizon.
Haley Way

08 December 2017

pay for the fastest speed and get dail up speed.. spent countless hours on hold with no answer from a customer service rep. horrible, horrible!! it's either this crappy company or Verizon. Atlantic bb was the lesser of the 2 evil. over a 100$ JUST FOR INTERNET, THAT'S ALL, No other service!! Hey should I bend over and pull my pants down for atlantic bb to really screw me in the rear??!!!
Shawn Paik

07 December 2017

My best advice for you if you are reading this AFTER you've already paid, is to move to a different area ASAP. I'm paying around $90 per month for their "fastest" internet yet the cable cannot stand more than one day without disconnecting. There are no other available options around this area. G.T.F.O. if you are a student from Penn State, start grinding your ass and get your grades up. Go to UP and stop dealing with this bullsheet. Every night the cable stops working on me and I have the urge to call them and go ape sheet. Guess what? Can't even do that because they don't pick up their phones EVER. seriously man this place is a joke. If you have to get a cable or wifi for home, select the cheapest option they have because basically every deal they offer disconnects every night. Atlantic Broadband really got me motivated to pursue higher level of education at UP. thanks. I hope you go bankrupt, tho.
Christopher Gruner

27 October 2017

The value for there service is amazing
Eric Maholtz

20 October 2017

Can't even go one day without it shutting off, seriously you guys have the worst service. I dont understand how you can actually be a profitable company with everyone saying you guys are awful. Fix your service because you dont even deserve one star. I have been a loyal customer for four years and when we call to complain they send someone out to check our bandwiths on an Ipad, awesome you fixed it, NOPE.
Timothy Mc

18 October 2017

Internet went out so I followed instructions to get it back. Nothing had to call customer service. You get a recording saying call volume is "Abnormally high" i doubt that is abnormal. 1st 3 times i tried i was on hold because of "abnormally high call volumes" for at least 35 minutes before i had to hang up. 4th try i got through after only 46 minute hold ONLY to be told that the the "professionally trained rep" doesn't deal with internet issues??? He will have a rep that DOES deal with that call me back. When I asked how long that would be because I have already wasted 46 minutes waiting on him he said oh it won't be long. He asked if i wanted him to transfer me I said dear God no! After 46 minutes of looped crappy music and false advertising i wouldnt be able to handle another 46 minutes of it. It's been an hour since I hung up no phone call. GOOGLE you need negative numbers for reviews! 1 isnt low enough!!
Frank L Purdum

28 September 2017

At one time Atlantic Broadband was an excellent source for cable, internet and phone service and I highly recommended this company to anyone looking for cable, internet and phone, not anymore. Two weeks ago I had to call into their office because I had not received my bill. The person was extremely rude to begin with. She stated that I was now getting my bill through e-bill and would not be receiving a paper bill because I had reviewed my bill online. I stated that I did not sign up for e-bill and had not viewed my bill online and wanted to know who signed me up for that and this bill is going to an e-mail I don't even use anymore? After her stating that she couldn't change it and I demanding that this was unacceptable and wanting to know who the hell signed me up for this service, she put me on hold, came back on the phone and then stated that I would be receiving my bill in the mail now, but they are going to e-bill and she couldn't say how long I would be continuing to receive my bill. I have a problem with a company that doesn't inform their customers of changes such as this and just enrolls their customers in this type of process without verifying it with them. Every day, I either lose internet or phone, some days both. At one time I had techs at my home three times within two weeks to get this issue fixed and everything on my end was fine, turns out there were cuts in their lines and that was causing the issues and it should be fixed, unfortunately, they must have more fiber optic issues because the problems are here again. Most days, I have to reboot the modems and most times that works, for a while. They are constantly rising the prices while cable programing is just plan crappy. If it wasn't for the fact that I live in a rural area and have really no other good options, I would drop this cable company. It appears this company is taking advantage of it's customers and is providing bad service while charging their customers exorbitant rates.
Ivan Swartz

06 September 2017

Unexpected price changes, "accidental" double billing, and random fees are basically what you can expect. They know they control the market in my area and will attempt to suck every last cent out of you. Terrible customer service as well. Worst experience I've ever had with a telecom and internet company.
Susan Podoletz

17 May 2017

Worst customer service ever! I have been having spotty I internet and phone service for a very long time. As a result, I can only call from somewhere else to complain, because my cell relies on the booster hooked to the modem. I tried email, because I can send when the internet is up, but they can't do anything and told me to call or chat, neither of which work because I have stinky internet. I have had 2 techs out here 3 times and the issue is not resolved. I went to Atlantic Broadband and the rude customer service person said that she could send a tech out. There is no follow up, so I always have to call them and explain to yet another customer service person. I have spent hours trying to resolve this and am very frustrated. Unfortunately, it seems like this is the only option for high speed internet in this area, so I guess they don't care. Sorry for the rant. If you have another option, go with it.
Phil's Food Creations And More Lockard

12 May 2017

The cabel company the service is very good .There employees are very nice .They offer phone ,cable,high speed internet and packages.They are a little high priced.
Ron Stull

28 February 2017

Don't be fooled by the low cost for a new account. It will more than DOUBLE in no time at all! Poor service and out dated equipment are included. Do not plan to talk to anyone in customer service if you have a problem unless you have a couple hours to wait on hold. It just seems wrong to me.
Paul Diehl

08 February 2017

Why even call customer support? It takes over an hour before anyone will even answer. If you leave your number to call back, you're lucky if they even do. You have to constantly monitor your bill as it changes monthly.
Ed Wilk

01 February 2017

Customer service something to be desired, if you can actually get to talk to someone Overpriced for the service you actually receive. Need a competitor in the area to shape this place up, they have monopoly and abuse it.