About
Location :
Added by Jopie, at 18 March 2017
Opening Hours
- Monday 8:00 AM – 5:00 PM
- Tuesday 8:00 AM – 5:00 PM
- Wednesday 8:00 AM – 5:00 PM
- Thursday 8:00 AM – 5:00 PM
- Friday 8:00 AM – 5:00 PM
- Saturday 9:00 AM – 1:30 PM
- Sunday Closed
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8 Reviews
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23 December 2017
I wish I could give this place NO stars because it is the absolute WORST place to go to. I recommend taking your business somewhere else where someone cares about your health and well-being.
Where do I start? Their customer service and receptionists are rude and act like you are disrupting their day. They hardly give you the time of day and act like you are a BURDEN when you come in for an appointment.
Next, I had an appointment scheduled and someone was kind enough to schedule me on a Saturday (mind you, this is an emergency). They called me back to re-schedule my appointment because they couldn't get me in for a week. I called back to talk to the nurse, they put me on hold for 10 minutes. I hung up and called back, and they wouldn't let me talk to her they just rudely recommended I go to the walk-in clinic or the emergency room?
I wouldn't recommend this place AT ALL. Take your business somewhere else where someone actually cares about you.response / report this review -
20 October 2017
Terrible follow-up. Some of the rudest service we have ever encountered. Nurses do not give proper info and communication is severely lacking.
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25 August 2017
I like my doctor here. A lot. I also like the staff **when I'm there. However, their follow up has been atrocious. I give them a two only for the staff when I am there.
I went in 2 months ago for the first time from hospitalization - DKA - found out I'm a Type 1 Diabetic. At that time, we discussed moving me from the hospital prescribed syringes and insulin to a pen that is easier to use. We also added birth control. I showed up to my pharmacist to find nothing had been called in 4 days later.
It took over a month of my pharmacist calling three times in that month to get what I needed. It's like they forgot what we discussed entirely, then everyone was calling me to confirm what I wanted (the doc office called once)- apparently never finding a resolution. I guess they gave up. I never heard from them about my insulin again. (btw- I'm entirely insulin dependent to live day-to-day)
No worries, I had another aptmt scheduled at the doc where I thought we could clear things up, and I was still on a script from the hospital. I did get birth control through that back-and-forth, but no insulin prescription.
The next appointment, we went over it again, and talked about the insulin pen the doc described in our first visit. A nice nurse (who's also diabetic and understands) gave me sample pens which gets me thru 3 months.
I made an appointment this last week (2 months later) to talk look at a toe that I thought may be broken. They looked, and sent me to xray. We also talked again about the insulin pen prescription I would need very soon when the last sample ran out.
I was told this would be sent to my pharmacist at that moment of conversation.
I was called by their follow-up people, and the voicemail said, "Your toe did not show any fractures. Have a nice day!" (basically). Further, the voicemail went on about my obvious bunion from a car accident 30 years ago (thank you Captain Obvious) that they seemed to focus on my deformity during the appointment - where I was very clear that this other deformity was not a problem or a pain for me in any way.
So I'm 4 days since a reported problem as a Type 1 Diabetic with a swollen and very sore toe with a 1/2 opaque nail that I can cut into the bottom of (like its not attached), and no one can even get the insulin pen I requested 2 month ago to the pharmacist much less give me any idea of what I can do about the ability to walk without pain.
In short, I'm looking for a new doctor, and as someone new to the area, I'm happy for references.
How long do you think it will take for me to find a doc office that cares more than this?response / report this review -
01 June 2017
For the most part I like the doctors, and there are a handfull of nurses I really like, but the customer service is not good. Don't expect to get called back if you need something or have questions. Seems like they are either too busy, or the communication between front and back of house is lacking. If you don't go to the doctor much it is fine, but if you go often it will wear on you.
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25 May 2017
Been coming here for 10 years. The staff is so caring and actually take the time to get to know you! While it does get busy and slow, like every other doctors office in America, they make up for it with their amazing service. I have no clue what these other people are talking about!!
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08 May 2017
I have been treated here for 5 years. Great staff and Doctors.
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19 April 2017
Sat and waited for almost an hour for a prescription refill, on top of waiting 15 mins past my appointment time in the waiting room. Heather Keddie had terrible bedside manner, trying to make me talk about my dying grandmother, and not concerned at all that I had been waiting an hour for her. The billing department consists of liars, the lead named Leslie specifically, telling me one thing then after calling my insurance finding out it was a flat out lie. I've been put on hold and forgotten about multiple times and have been trying to get medical records for weeks now. Do not waste your time here.
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25 March 2017
Tried to make an appointment, was put on hold for 15 minutes. Called back and spoke with a woman who was barely polite. She was a little more polite once I told her I had premera. I was not able to schedule an appointment, however, because they have a policy not to see any new patients after 3pm. Well I own my own business and I work every day until after three- no days off. She didn't seem to care, and just kept saying well call us when you're available before three. Oh, ok. Way to help out the community.
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