I was very surprised to read the negative reviews. I talked with the Denver office and the support was fantastic. Sissy, in the office, got back to me right away with a resolution. Jason, the driver who delivered my order, was timely and polite. I strongly recommend this company.
Arrogant - stopped by to select a new shower enclosure. Sales lady (Dark hair, no name tag, no business card) was very difficult to get answers from. She seemed insulted she had to deal with mere customers. My contractor suggested this place - I will buy somewhere else instead.
Had to call their main office in Arizona to find out why their rep never called me to take measurements for the shower door installations. Was told their guy called several times and leeft messages. No messages were ever left on my phones. Do they know what customer service and follo-up is?????
Dudes in the office are completely useless. Needed to get two enclosures on a Friday that were ordered a week ago and ready for pickup. Will call closed 2 hours earlier than the office. Had to cancel and find an alternative even though the doors were easily available.
Called today, a couple of minutes before 5pm. All that I wanted was to have measurements taken for a glass door in my shower. Woman that answered said "we're closed, you can call tomorrow." Well, obviously their business must be booming, as clearly they don't mind losing a job due to their laziness. The call would have taken about 3 minutes. If you're closed (regardless of it being before your stated hours) how about you DON'T ANSWER YOUR PHONE.
Called them to get a piece of glass for my newly remodeled shower. The piece of glass was 8' tall and 6' wide. This should be no problem for a glass shop that is named Arizona Shower Door. First I was told that they would only do the glass in 3/8". I insisted that they do it in 1/2" due to the size. They finally agree. After 3 more phone calls they said they wouldn't commit that much man power to delivering and installing my new glass wall. I was told that new piece of glass was going to weigh over 400 pounds and they would not commit 4 men to install.. Crazy that they didnt want a 1800.00 sale. Guess they have too much money.
Worst experience so far as job not done yet. Wrong size glass and so it couldn't be installed. The horribly smelly installer was taking apart and dropped glass shattering all over bathroom. They don't even call me, I had to call them and when manager John gets on phone he doesn't apologize, he only says "I'm aware it". Highly recommend going elsewhere and also don't use Sears for remodel either..they are worse.
I am a glass company been in business for ten years and i have never dealt with worse customer service or quality of product. The last 4 showers i have ordered through them have had problems. Wrong size or scratches. And they tell me its not there fault or that they cant do anything for me. I strongly recommend looking somewhere else!
Amazing people that really know their products and stand behind their work and the products they sell