ARCpoint Labs of Rock Hill

Location :

725 Cherry Rd Ste 140, Rock Hill, SC 29732, USA
Added by Jopie, at 12 January 2022

Add email
Add business description
Add Social Media
Add Products and Services

• Corey Scott

  01 October 2022

  This place takes about a week to get pre-employment results back.
  The website says the results come back quickly - but having taken 2 pre-employment drug tests here I know that not to be the case.
  I certainly didn't have a choice - or I wouldn't have come here a second time.
  Do your prospective employees a favor and choose another testing site.
  Or do one better and don't involve pee-collectors in your hiring process.

  response / report this review
• Carol Hutchens

  21 July 2022

  I was able to schedule an appointment for testing the same day it was needed. The staff explained the different tests available as well as the cost. They were very busy at this location, and they still took the time to explain. Very kind as well as professional. I received my test results much sooner than expected.

  response / report this review
• Angelica Norris

  25 June 2022

  I stopped by for a quick pre-employment UDS. I was a walk-in which is welcomed per their advertisement. There were 4 people waiting when I got there. There was a sign in sheet at a reception desk. There were 2 cups for “dirty” and “clean” pens. The “clean” pens were empty and everyone was using the dirty ones. No one was wearing a mask. There was no receptionist to manage wait times. The carpet was in need of a serious cleaning. The other patrons were commenting on how long they had been there, some had appointments. No one was moving from the waiting room to the lab draw/testing areas. No one came to check on the sign in sheet. Four more people entered the tiny waiting room and I decided to leave.
  
  It was way to crowded and dirty to be waiting. I can’t attest to how friendly the staff was. I only know that in the 15 mins that I was there, no one recognized me or the other people who were waiting.
  
  Also, upon going to the front door, there is a sign posted requesting patrons to use the back entrance. It looked quite sketchy.
  
  I’m going some place else to have my testing done.

  response / report this review
• John Bell

  01 April 2022

  This place is sketchy looking. Floors are nasty, every single soap dispenser was empty. Worst of all, the girl taking blood couldn’t find a vein and I have veins like garden hoses. She missed twice and I just left. I won’t be used as a dart board. I hate to be this critical, but I never got the feeling that customer service or experience was anywhere in their business plan. Looks like it’s barely held together to make a quick buck.

  response / report this review
• Luke Fields

  19 January 2022

  I wasn’t going to leave a review because I didn’t feel like I needed to. But since these guys sent me an automated review link to my email, I’ll go ahead and share my experience.
  
  The website was great, informative, and easy to use. I found the test I needed and scheduled an appointment via the website with ease. After that is when my trouble began.
  
  The email instructions I received told me to park around back and call when I arrived to let them know I was there. Upon calling the number, I sat through about a 2 minute ADVERTISEMENT for their services. Then I sat through another 2 minute recording telling me about this particular office. I was then directed to press 3 to speak to someone from the lab. So I hit 3 and and waited on hold for about a minute then I was sent to voicemail.
  
  I thought to myself: well I know they are there. I already have my appointment confirmation as well as my follow up email giving me the particulars. I even filled out the online documents that were required for my visit. SO, knowing all that I called back again. Listened to the advertisement and the speech and hit 3 and after about a minute of hold I was sent to voicemail again. So I reconfirmed I had the right number, called again, mr advertisement man talked again. I waited again. Voicemail. So I get out of my vehicle and I walk over to the door. And it looked like a ghost town inside. All lights off, door locked, and nothing.
  
  So I thought oh well this sucks but I guess it is what it is. And I was a little upset about all my wasted time. But not enough to give a bad review. But today im sitting here with my wife just hanging out - and I get an email from these jokers asking me to leave a google review about my experience. So here I am. Thank you and good day.

  response / report this review