About
Location :
Added by Jopie, at 21 December 2016
Opening Hours
- Monday 10:00 AM – 9:00 PM
- Tuesday 10:00 AM – 9:00 PM
- Wednesday 10:00 AM – 9:00 PM
- Thursday 10:00 AM – 9:00 PM
- Friday 10:00 AM – 9:00 PM
- Saturday 10:00 AM – 9:00 PM
- Sunday 12:00 – 6:00 PM
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12 Reviews
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18 December 2017
Worst customer service ever. First time I went with an appointment, they cancelled it because they claimed I got up from my seat. Which I never did. Then they said they would put me to the top of the list and I would be next. Never happened. I was there for 4 hours trying to get service. Then second time I try a chat because I do not want to go there again. I set up the chat and it says we will get to you in 2 minutes. Its been over an hour and the chat has crashed twice on me. Still no service.
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05 December 2017
The worst service I ever had. Third time coming to the store in the morning to buy iPhone x. I showed up to the store and one of the representatives told me to come to the store every day at 9 in the morning and check availiability bymyself because nobody else can help me with it. When I said, probably switch to Samsung and he told me you should definitely do, then turn around and walk away. Good job. Just a waste of time
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07 October 2017
For service that caters to ur specific needs go to The Apple Store. Somerset. Get knowlegable professional Sales Reps and Excellent Product Selection. Sending "A Happy, Satisfied THANK YOU to Ms. Mandi (with an I) and Mark !!! "
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26 September 2017
Waited forever to get a phone activated. It’s release week and there is one person dedicated to activating the new 8s. ONE. Been waiting an hour and they only help one person maybe every 25 min at best. There are many employees just standing around talking to each other which is very discouraging to see.
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22 September 2017
Took my boyfriend and I 20 minutes just to get help, and we had to go up to a worker to actually get it. And after we described what we needed help with, the employee took a very long time to figure out what to do. All we needed were correct size watch bands. Not that difficult of a task. Better your customer service.
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16 August 2017
The staff here is the BEST! Incredibly helpful. They quickly and kindly helped take care of my issue. Promised a time and finished before that time. Great service! Friendly staff! Would highly recommend!
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14 August 2017
I went to Apple store to purchase a laptop. Came a cross one of their associates and he was super nice / Helpful. Greg took the time to understand my needs for laptop I want to purchase and made good recommendations. He then spent time with me to set it up since this is my first MacBook. Very happy with their customer support and service. Definitely ask for Greg if you go there since he is a cool dude.
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16 May 2017
I have always been pleased with Store service until I received my second I pad. i needed help setting it up and the man was not your usual happy, cheerful kind.
This weekend I tried downloading an e book on kindle app which told me "not on this appliance" .
I checked in at the store today. I was told by the young girl that it's an amazon problem. Ok, not a problem.
Then she asked was there anything she could do for me. I said my e mail tells me i need to add another server. She said she could help with that. Here again, bright lights made the pad unable to read and i was slow in responding. I said pretend you are dealing with your grandmothershe walked over to a colleague without a word and stood there highly amused and laughing.
Another clerk saw what happened and offered to help me. He added the second e mail in two seconds and was extremely nice.
I don't know what the girl's problem was, but she needs to find a job where she does not have to deal with the public!response / report this review -
16 March 2017
I had great success getting in and Help with my iPhone 7. Not sure if the fix is right yet, however, I had great service with Steven who went out of his way so I didn't have to go to AT&T and back again. We also have a protection plan that cost $200 so that may have something to do with it.
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25 February 2017
I had an appointment at 5:30. When I showed up at 5:35 and I was sent to 2 different employees before I found the person in charge. She immediately told me they weren't accepting any walk-ins. I informed her i had an appointment for 5:30. She said I was 15 minutes late and my appointment was cancelled! After complaining she told me to have a seat and I would be helped shortly. The employee who fixed my phone was very polite and respectful.
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26 January 2017
Had to go in to get my phone replaced due to my fault of dropping it. I was first greeted by Allie who saw my situation and felt immediately bad for me. She checked me in quickly and told me not to worry. Lauren then assisted me with the total swap out and was super cool! These two both knew I was SOL but they kept my spirits high and got me in and out in no time. If you ever go to this apple store make sure to see these two cause they were amazing! Thanks again Allie and Lauren, my phone is perfect!!
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28 December 2016
I had a great experience and Frank was awesome. He was knowledgeable about the repairs and payment plans as well as accessories. What ever he didn't know he had no problem going to investigate to find out. Frank walked me through every step of the process and made sure to answer all of my questions. He was also very personable. Hope you get to Arizona soon.
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