About
Location :
Added by Jopie, at 08 January 2017
Opening Hours
- Monday 10:00 AM – 9:00 PM
- Tuesday 10:00 AM – 9:00 PM
- Wednesday 10:00 AM – 9:00 PM
- Thursday 10:00 AM – 9:00 PM
- Friday 10:00 AM – 9:00 PM
- Saturday 10:00 AM – 9:00 PM
- Sunday 11:00 AM – 7:00 PM
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13 Reviews
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23 December 2017
Customer service can only go one way at this store and that is up. Never in the history of retail has the customer service been so bad.
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02 December 2017
We stopped here for a simple fix and JOEY was the one to help us. Didn’t listen to a thing we were saying, half way through a sentence he would turn and start talking to another customer. Told JOEY we wanted to make and appointment for monday because it’s saturday and we cant wait 3 hrs for a tech. JOEY scheduled one for 3 hrs later. Didn’t feel JOEY heard a thing we said or took it into consideration.
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17 November 2017
was very disappointed from my last experience with this store. not talking about the order that from some reason canceled and i had to reorder and pay again at the store (went there just for pick up). but the smart keyboard that i bought was damaged good!! and i had to go back to the store to replace it without any compensation by your store!
(The seller tried to convince me that the Smart Keyboard is not compatible with my iPad pro!! Till I showed him that they both 10.5 inch and it must fit!!!)
lucky for me that i tested the item at the hotel before my flight back home.response / report this review -
25 October 2017
This place sucks. Waited a hour for a genius just so he could tell me what I already knew. I will never go back there again. Should be called the retard bar.
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30 September 2017
Had a great experience at the store. I had purchased the new iPhone 8 via the mail and tried to set it up on my own. Totally messed something up and couldn't get my old phone to transfer information to my new phone. An associate named Josh helped me through the whole process. We had to do several "work arounds" to make it happen, but he finally got it all transferred. I was very impressed with Josh and will look for him next time I need help!
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24 September 2017
Had problems with Verizon as far as setting up my account. David was very patient and very helpful while we dealt with them over the phone and got everything set up, even though it took over an hour. Thank you so much, David!
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10 September 2017
Another fantastic Apple store! This location is easily the best out of the 3 in Central Florida, I always refer people to this location. Very polite and helpful customer service.
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15 August 2017
Покупали iPhone 7 Plus и другие товары, в принципе лучше тут, потому как шанс купить оригинальный выше чем в других no-name магазинах, персонал вежливый, общительный, улыбаются. Атмосфера утром при открытии магазина великолепна. Остались очень довольны общением с продавцами и от самого магазина.
I bought the iPhone 7 Plus and other products, in principle it's better here, because the chance to buy the original is higher than in other no-name stores, the staff is polite, sociable, smiling. The atmosphere in the morning at the opening of the store is gorgeous. We were very pleased with the communication with the sellers and from the store itself.response / report this review -
05 May 2017
Thank you for help with my I-phone. Very good customer service. Very thankful.
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28 April 2017
I went with the home button of my brand new IPhone 7 craked. I was told that it was a 1 1/2 waiting list and it would cost $150. After less than an hour the technician came to me, she was so nice and her customer service was excellent and like if that was not enough they cover the fee and I paid nothing. The store was full but all the workers were focused in their jobs and all the customer seemed to be happy.
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12 April 2017
The workshops are great!!! The staff is very friendly and caring. I went for 1 workshop and I ended up taking three. I learned a lot. Great experience!
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02 March 2017
My experience was fast, surprise wasn't much of long wait. I was in the purchase a rose gold Apple Watch . I actually wanted the 1series but they were currently sold out. End up purchasing the 2 series. The second person that was suppose to help me set up my phone with my watch o just purchase, wasn't much of a help. Didn't help me on how use my watch.He seem as though he was in rush to go to emergency else where.
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15 January 2017
Horrible, perhaps the worst experience I've ever had in a retail store of any kind. I had an appointment with the Genius Bar set up in advance. There was no direction or organization for how to actually speak with someone about my appointment. I had to find a clique of Apple employees conversing amongst themselves to get any sort of "help" (wasn't very helpful). They told me to stand near and/or around a specific table and check in. I stood over there for 15 minutes before an employee offered to help me. Was sent to another table for another 10 minute wait and then sent to a third table for another 15 minutes. They took my phone to replace the battery and I don't think they even did anything with my phone. When I gave it to them it had 18% battery life and when I got it back, it had 18% battery life. Chances of the "new" battery having same exact charge level? Come on. So disappointed in the "service" provided by this story.
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