About
Location :
Added by Jopie, at 16 February 2017
Opening Hours
- Monday 10:00 AM – 9:00 PM
- Tuesday 10:00 AM – 9:00 PM
- Wednesday 10:00 AM – 9:00 PM
- Thursday 10:00 AM – 9:00 PM
- Friday 10:00 AM – 9:00 PM
- Saturday 10:00 AM – 9:00 PM
- Sunday 10:00 AM – 6:00 PM
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13 Reviews
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26 November 2017
Been here four times in the last two weeks for the iPhone X, watches, case and screen protectors. Staff were super helpful, but you do have to get someone’s attention bc the store is packed. They put the screen protectors on for you and it’s so worth it. Great products and service! Unrelated, the Apple employees all seem to have very fashionable Apple attire!
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06 November 2017
The store personnel and manager has no idea about how to serve an upset customer. I showed up for my 3:30 appointment on the dot. I was checked in and shown to one of the waiting tables. After 45 minutes of waiting, I went back to the usher and asked him about the status of my appointment because I could see that people who were coming in later than me were getting served. He could not find me in in his appointment list. He went back and looked at the cancelled list and found me there. He put me back on the list. I asked to see the store manager and was told that she was busy with a customer.
After the technical specialist came and completed my work order, I asked for the manager again. After 10 minutes of hemming/hawing, she finally came. She breezily told me that could not find me on the desk and that is why the appointment was cancelled. When I pointed out that I was sitting on the desk all of the last one hour, she then said that they had made a mistake in their entry because they did not note where I was sitting. She still would not apologize for the delay or the inconvenience.
When I asked here what she would do beyond the flimsy excuse to fix the inconvenience caused, she had no answer. I just left flabbergasted. Last Apple product buy for me -- dealing with "genius''" is too much work!
The technical specialist was professional when he did join me at the table.response / report this review -
22 October 2017
Fantastic service. Went in without an appointment on a Saturday morning and had less than a half hours wait. The tech was very knowledgeable and within five minutes he had the problem resolved. This is the second time I've been to Apple Store and had great service. Would highly recommend them but do suggest an appointment. Don't call on the phone you'll wait forever other than that super service.
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15 October 2017
I honestly don’t know how Apple has completely lost it when it comes to the Apple Store experience. They’ve completely lost focus on the excellent customer service and technical skills- they seem more concerned now with image, aesthetics, and diversity. Honestly, I don’t care if the employee has a lumberjack beard, an arm sleeve tattoo, or looks to have mad street credentials- but apparently Apple does so much at the expense of competent and professional employees. They fail to lack good diagnostic skills, and the store manager Janice has the worst people skills and is not running a good store.
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18 September 2017
I would give Collin a 5. He went above and beyond helping me today between signing in people (I was there for almost 3 hours). He kept trying different things on my MacBook until it was fixed. He was very personable, knowledgeable and professional. The reason for the 4 stars is because I feel this store needs more personnel, especially on the weekends. I tried to schedule an appointment online but couldn't get in for 2 days. Thanks again, Collin - I appreciate your time and effort!
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10 September 2017
I absolutely LOVE coming here. I'm not sure what Apple puts in the coffee in the back, but the Customer service here is SUPERB!! I have been several times and have Never had a bad experience. Please keep doing what your doing!
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22 July 2017
Clean Facility. Help as soon as you walk in the door. Products are laid out; easy to see. Repairs can be done in an hour. Charging stations while you wait with a very knowledgeable staff. The staff also keeps things in an orderly fashion. Busy store, but great service.
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22 June 2017
I had an absolutely incredible experience with this location today. I noticed today that the screen and back portion of my iPhone were coming apart along one side of the phone, and decided to bring it in for a tech to look at. Within 20 minutes, I had a technician examine my phone, provide me with a brand new phone, and she even transferred all of my photos and contacts for me. She was even nice enough to stay a half hour after her shift to make sure that my phone was in proper working order. Despite being frantic about the condition of my old phone, the technician eased any worries that I had, and provided a great atmosphere for my first time in the store. Will definitely go in again!!
Nikki Presponse / report this review -
14 May 2017
Really disappointing Apple seems to have stopped standing behind their products. $500 Apple Watch from Christmas, white wristband turned blue, likely from clothes. Would not replace. Hello Android phones, tablets and gear. Pixel far better phone now anyway. Lost my loyalty.
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13 May 2017
The service take to long unless you go in the morning on a week day. But other than that the people are friendly and very supportive. Just expect 30min extra time at the store just standing around
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20 April 2017
An Apple Genius bar Tech told me they would replace an item under warranty if I brought it in. Despite having an appointment, it took 45 minutes, and the new "Genius" refused to replace it unless I paid, stating the previous Tech had not put it in the notes. The Manager, Trystan, stood by the poor decision in a condescending attempt at a caring attitude so well trained into corporate snoids. With a demonstrated lack of integrity, it is time to look for other options. Apple invented the smart phone category and has over 15,000 developers. However, Droid has over 400,000 developers and it is clear Apple is falling far behind. Compound Apple's lack of integrity with the $284 Billion they are keeping overseas to avoid taxes, and you should consider another product.
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09 April 2017
These folks are always friendly, professional and determined to resolve hardware and software problems. I'm always comfortable here. Of course, it would be nice if I did not have to go due to software or hardware issues. Maybe in another life. 😩
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23 February 2017
It was less than pleasurable. I have been to other stores including Schaumburg and Deer Park. They were always professional. They were courteous here but that was it. All the other stores If they gave a time they respected my time and promptly helped me.
The person that checked me and ongoing no one introduced themselves. First I was told 15 min. They said they would text me when they were ready. I left and got a text right away. They were almost ready. I was shopping and after 45 min I went back. Checked in they said I had another 1/2 hr. I didn't understand and they did not explain. While waiting I noticed several customer at my table. All had phone issues and all had to pay for something. 45 min passed and they told me they were almost ready I checked in 2 times and still was told almost ready. The
last time I was told 15 min I said I would leave if they didn't get me in. They helped me just at 15 min. My guy started and was interrupted by a customer. He didn't say he was working with someone he let him interrupt. Another guy came over and I was switched. Out of my 3 question he could only answer one. I was told I need to talk to my provider another a travel agent. The last question took him less than 5 min He wanted me to pay something. He gave me no alternatives. I left very disappointed.
I feel as if they only wanted to sell me something. I will never go back there. No one told me who they were. Over 2 hr wait so unprofessional for apple.
I am looking for a new laptop. It will not be thereforeresponse / report this review
