About
Location :
Added by Jopie, at 21 April 2017
Opening Hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 9:00 PM
- Wednesday 9:00 AM – 9:00 PM
- Thursday 9:00 AM – 9:00 PM
- Friday 9:00 AM – 9:00 PM
- Saturday 9:00 AM – 9:00 PM
- Sunday 10:00 AM – 7:00 PM
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14 Reviews
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20 December 2017
Customer service went above and beyond. Ordered and purchased my product on Apple Store app. Forgot that i had a gift card, when I arrived to Apple and explained what happened they gladly refunded me the amount of the gift card. HASSLE FREE
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17 December 2017
Wow, such a nice store and the staff is very friendly and knowledgeable. Went in with my mother, she has an apple and was unsure about some of it's features. They checked us in and within 5 minutes they were assisting us. Try going between 3~4pm during the week the wait times are terrific, compared to after 5pm. Will return.
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12 December 2017
I had a great experience here! I was nervous to go in because of the holiday season, but this store is on top of it. I took my iPhone 7 in due to a crash after updating. I thought it was going to be a long process but the “genius” knew exactly what to do! Highly recommend this store!
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21 November 2017
Always a great experience. The customer service is most often very friendly, efficient and knowledgeable. I went in for help with factory resetting my old MacBook Pro. I was in and out of there in about 20 to 30 minutes. Not bad.
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25 September 2017
Honestly, not a worthwhile experience. Staff was nice, but the particular rep that we worked with knew less about the machine specs than we had learned through a google search. We would've been an easy sale, being Mac users, but the lack of knowledge and the amount we had to help the rep to find the info needed made me feel like we were not buying from experts and might run i to issues down the line. We decided to wait and reconsider PC options.
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17 September 2017
Pretty good customer service from the sales associates but unfortunately the experience went downhill from there. It was a very long wait for a talk with the "genius" bar which was anything but helpful. They accused me of damaging the charging function through "some action". That seems like a pretty vague and shadowy way of not replacing a product under warranty. Overall it was easy to get in the door but not very far past it.
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23 August 2017
I rated 4 stars because they keep you coming back when the issue with your device is from Apple. They do try and Accommodate to a small limit. But I just think they need to do a little bit more especially when customers have to keep traveling these far distances but their Customer Service is Awesome. I would return.
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12 July 2017
I had an appointment with the Genius Bar to fix my MacBook. The store was busy, but well run and I was helped moments after checking in for my appointment. My Genius was very helpful and patient, with a very strange issue that required her to step away for a longer period of time. I was asked multiple times if I had been helped, which was greatly appreciated. Definitely will go back with any needs or for any purchases!!!
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19 June 2017
Had another great experience with this store's Genius bar yesterday. I made an appointment for 5:15pm to fix my unresponsive iPhone -- they were running a little behind schedule, but that's to be expected at such a busy location, so that's a non-issue for me. The technician Alex was very personable and helpful, and he explained to me step by step what he was doing as he worked while also making conversation with me. After about twenty minutes or so, I left with a working phone and a smile on my face. Everyone else I encountered in the store was just as friendly, and I couldn't be happier with my experience here. A well-earned five stars from me.
A tip for anyone who has had a bad experience here (or, really, at any retail store) -- if you treat the associates kindly, they will do everything they can to help you. They have no control over Genius bar wait times or how busy the store gets; all they can do is take care of every customer one at a time. Patience and a little understanding will get you very very far, and I guarantee it will improve your experience. Just some food for thought.response / report this review -
18 May 2017
Thank you Pam! You were awesome! After having to go to the store twice because the previous apple specialist refused to repair my phone after the diagnostic report indicated the problem (which was covered under my warranty) and basically blew me off. Pam was so nice and genuinely wanted to help me resolve the issue with my phone. She got my receiver and speaker replaced on my iPhone and the amazing sound is back to normal! Wish everyone was like her in that place. They need to help us fix the problem and not make us waste time going multiple times when the problem could be fixed in ONE visit. Thanks again Pam! (The 5 star rating is for her awesome customer service and for genuinely wanting to find a solution to my problem)
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17 May 2017
I like apple products for the most part but I'm not a fan of Apple stores in general. One guy helping me just walked away while waiting on a product being brought up. Oh, did you have something better to do? I'm sorry.
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16 May 2017
Made an appointment but ultimately had to wait over an hour. The techs working there explained this was because the store is so consistently busy, but be aware that even with an appointment you may have an extended wait. With the time my phone was worked on I was there over three hours for a cracked screen and almost had to leave my phone over night.
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16 May 2017
I recommend this Apple Store 💯 % " I have the iPhone 7 plus and I recently changed the screen password and I completely forgot it so my phone got disabled. I took it to Apple Store to fix it, but my phone was completely disabled and it couldn't restore. Since I have the apple warranty, I got the same phone but newer!! I'm glad the fixed my problem!! Thank you 😊
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28 April 2017
It's a great experience store. Just always packed. For a v business that's a good thing. Suggest downloading the apple store app if you want to buy a case and check yourself out. It will save you a lot if time.
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