Name: Apple Chestnut Hill
Address: 199 Boylston St, Chestnut Hill, MA 02467, USA, US
Telephone: +1 617-454-9940

Apple Chestnut Hill is an electronics store, located at 199 Boylston St, Chestnut Hill, MA 02467, USA. They can be contacted via phone at +1 617-454-9940, visit their website www.apple.com for more detailed information.

Location :

199 Boylston St, Chestnut Hill, MA 02467, USA

Contacts :

Added by Jopie, at 24 August 2016

Monday 10:00 AM – 9:00 PM
Tuesday 10:00 AM – 9:00 PM
Wednesday 10:00 AM – 9:00 PM
Thursday 10:00 AM – 9:00 PM
Friday 10:00 AM – 9:00 PM
Saturday 10:00 AM – 8:00 PM
Sunday 12:00 – 6:00 PM

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Carmina Cavazos

17 December 2017

My AirPods had water damage. The Apple genius person was very healthful and stayed with me until problem was resolved! Great customer service!!!
Zhihao Zhao

30 November 2017

To those who're going to visit the Genius Bar: just don't expect too much. Those people aren't either programmers or technicians so they can only fix superficial and easy problems. If you have some tricky issues, your computer will be sent to somewhere for professional diagnosis and maintenance, which will cost both money and time (one week or two).
Tom Schneider

15 October 2017

Ben, a manager, is uninformed with it comes to Apple’s actual policies. After I called corporate, he admitted that he was wrong, but was rude and unprofessional. I hope that his failures as a manager aren’t representative of the entire brand. As a shareholder, I hope the store is put under new management.
Roman Soroka

14 October 2017

If i could rate -10 star i would rate! had an appointment for replace screen. takes them 3 hours to tell me that they can't replace a screen. But when i were there 30 min before that guy told me that its allmost done. Big liars there! Dont go there!
Alex K

18 August 2017

Waited for 2 hours (granted didnt have appt). Issue with iPad with swollen battery. Seemed like they were going to replace it for free with newer one (that's what tech said) until 30 minutes later when they said it'd cost $100 and would be same 2 year old model. Prior day concierge guy said I shouldn't plug it in because "it could explode". Another tech today said it wouldnt have melted or exploded (he seemed to actually know what he was talking about). Poor staff training, at least with couple people I interacted with, made it feel like bait & switch, as if the techs are trying to make sale. Seemingly unnecessarily slow speed of service felt intentional, like they know it makes it more likely people will buy if they don't take care of issues expeditiously.
Madi Mirzoev

25 July 2017

Great customer service, the guys approached us with respect, asked what was wrong and were able to fix the problem i had with my screen. It was completely cracked, it didn't work at all. They told me it would only take a couple hours and they got it fixed. From this day on my phone is perfect and has no problems with it. Thank you so much Apple for fixing my phone. Great store! I recommend.
Chilly Ly

10 June 2017

nothing worse. I've experienced trying to find solution for my phone. nothing worked or helped but making me pay for another phone? when I just got this phone for few months now I'm stuck with this stupid phone I can't call or hear a thing and out of warranty
Chris

06 June 2017

Did not honor a recalled defective iMac and they did hot hold on to the computer for me forcing me to take it all the way back home twice. 27in iMac. (It's heavy)
Frederic BONFANTI

01 April 2017

What the hell of a problem do they have? Dumb people, avoid at any cost.
Eric Gallagher

12 November 2016

Cool place for stuff and things you want but may not need. Prices are good but I guess they could be lower, or for that matter they could be higher. Staff was friendly or it could've been me being friendly in turn making them friendly. Also very helpful, But I don't think my questions were very difficult so it could have been easy for them to seem helpful. They may not be helpful at all. I left more confused than when I went in, and now have to carry another bag full of stuff I wanted and totally don't need. On to the next store, or maybe I should go home. I'm actually kinda hungry so I'll do a review of the place I go to from here. If I went home than I won't do the review.

Have a good Day! Well only if you see this and it's daytime, if it's in the night then. Have a Great Night! Geez, just thought of it. If it's morning time then. Good Morning!
Jennifer West

31 August 2016

My phone broke when dropped in the airport as I was taking my daughter to college and I was in crisis and I was an emotional wreck. After waiting some time I was helped by the store manager, who stayed hours after she got off work to help access my account details and have a technician repair my phone. She was supportive and patient with me. What started out as a struggle ended up very well managed by this store. My new screen is working great and the customer service was superb.