About
Location :
Added by Jopie, at 09 September 2016
Opening Hours
- Monday 10:00 AM – 9:00 PM
- Tuesday 10:00 AM – 9:00 PM
- Wednesday 10:00 AM – 9:00 PM
- Thursday 10:00 AM – 9:00 PM
- Friday 10:00 AM – 9:00 PM
- Saturday 10:00 AM – 9:00 PM
- Sunday 11:00 AM – 6:00 PM
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14 Reviews
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18 December 2017
AVOID APPLE BRIARWOOD. They conned me into signing repair authorization of an insane quote. DECEPTIVE. IMPATIENT. RUDE. I don’t even bother to describe how unprofessional their genius is when it comes to customer service. A lot of other 1 star comments already say plenty.
If you have to visit this store, please make sure that you:
1) Read through entire document whenever they ask you to sign
2) Record your conversation with any employees in that store
3) Just put extra caution for everything
[Update3]
Met the store manager today. I was well prepared and was not surprise at all to see a guy with similar attitude as the employees in this store. He blamed me for not reading through the entire work authorization when I signed it (lol, as if it is perfectly fine for his employee not presenting critical information on the work authorization to customers). He ended up asking me if I were going to pay and claim my laptop today. After all, money is all they want.
The name of the genius who conned me to sign the work agreement is Eric. If you visit this store and happen to work with an Eric, you better watch out.
[update2]
Wow. This store is really an eye opener.
I called Apple Care to see if they could help me. Apple care hotline employees are good and helpful. They tried to talk to the store, and the reply from the store was, in the original words, "we explained it to her about this for about an hour". Instead of checking their own problem, they sounded like I was the one being unreasonable.
[update]
I called the store twice in the morning. First person, Chris, was very impatient and rude. 2nd person (forgot her name) at least exhibited some sympathy. Both ended up telling me there was nothing they can do to help me since they got my signature on the work authorization form which they conned me to sign on in the first place. What an irony.
[Original post]
BEWARE OF THIS STORE. Their genius makes false statements regarding to the repair cost and procedure, and they trick their customer to sign on documents without explaining what the document is about. Later they catch them off-guarded. This is precisely what happened to me. If there is a 0 star rating I would have given 0 star.
I went to have my MacBook Pro 2017 checked on. Accidentally spilled some soda on the keyboard and some keys got sticky. The genius quoted very high number - 500 or 600 - which I did not agree on because in my perception the damage was not that extensive. Not to mention that the keyboard was working, even if it wasn't, it wouldn't hurt for me to live on an external keyboard. He refused to give me more details on the breakdown of the quote saying that he was not the repair technician. (When I think back, he was getting impatient because I was asking a lot of questions; and that I kept questioning him why replacing a single key is impossible). Then, I asked him if it was possible to send it out to repair center for a more precise quote. He said yes. He put up a document, described the situation of my laptop, acquired my signature. Upon signing, I double checked with him that this was to acquire a precise quote from repair center, and he said yes.
After he sent me out, I received an email from Apple. Thinking it was just another acknowledgement email, I did not pay attention to it. If I saw the email I would have returned to the store immediately to save myself out of a $635 trouble.
2 days later I received an email saying my laptop was ready to be picked up. I was confused so I called the store. It turns out the document that I signed was a work authorization form, stating that I will pay $635 to fix my laptop. I was truly astonished, because I was not aware of this AT ALL. I did not see this precise number. Nor was I aware that by signing, I actually authorized them to proceed with the repair. OMG I was still waiting for a re-quote! This is totally a scam in nature. But I might end up biting the bullet because my signature is indeed on the document although it is not what I signed up for.response / report this review -
10 December 2017
I bought the iPhone 8 from the Apple store in Briarweood and recieved excellent service. I know this has nothing with the staff but I just wanted everyone to know that I got up this morning at 8am took my phone off of the charger and went to work, played Spotify all day at work until I left at 7, my phone was at 58% I played music in my car all the way home phones at 55% watched videos until 11 when my phone had finally died. 14 hours of use without charging once. I am extremely impressed and applaud Apple for the design and hard work that has gone into the 8 and X. Wow.
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10 December 2017
We needed to go to the Genius Bar. Our Genius, unfortunately I don't remember his name, was fantastic! We took up an hour of his time but he made sure to answer all of our questions.
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23 November 2017
i drove there from east lansing to get an iPhone X yesterday and i had thought apple staff might get too nervous to provide good service for customers, since there just were so many people crowded in that little store.
however, i really appreciate the staff member who's name is Stacey Berry, she was very polite and was being very helpful for assisting me to get into apple upgrade program ( i don't have enough money to pay it off at once) and i got little nervous when we realized i couldn't join the program because i was not a normal account user of AT&T, i was worried she might just gave me some words and tell me to come back when i fix my att account. But she didn't show any sign of doing that at all, instead, she even helped me make phone call with the customer center of ATT, (all the att representatives are not native speakers, which is super hard for me to talk to, because i'm not native speaker neither. ) Stacey totally stand along with me and argued for me with the att staff, trying to help me get a fair deal, and Stacey also helped me find a nearby att store because i'm not from ann arbor. besides, she talked to the manager and helped me reserve my iPhone X for me until the store close, which makes me feel so happy and appreciated.
In the end, i got another iPhone X at the att store i drove to later, which made me feel guilty, but i still want to stand out and give applause to Stacey Berry and all the apple staff at the ann arbor store.
wish all of you have a good thanksgiving!response / report this review -
10 October 2017
I wanted to give this store 4 stars but 3 is about right. The employees are great, the management is the bottleneck. How do you run an apple store that still doesn’t have a notification system for walk-ins? As in send me an email or text notification when it’s my turn. I know coffee shops that have that! You have thousands of devices in your store that do this and you couldn’t invest in that? Dealing with friendly employees and people who know the frustrations of their own store was the only reason I wasn’t completely pissed.
I’ve gone to this apple store for 3 years for two macs and three phones. It’s not a bad place on my experience. But it is hit and miss.response / report this review -
17 August 2017
I have had uniformly positive experiences at this Apple store. I want to call out Bobby, John, Brad, and Matt in particular. They went far out of their way to help me solve several complicated issues, and have been consistently knowledgeable, good-natured, and professional.
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02 August 2017
Went in for an appointment screen replacement on my iPhone 7 plus. The rep stated that my phone had a bend which was apparent from the crack yet it was my responsibility; that was the first issue. Then they took the phone for screen replacement which took 3 hours, even though I was told it would be finished in 1.5. I paid the $160 for a screen replacement and they gave me the phone and sent me on my way and I had to get help because the home button wouldn't work. They decided that they couldn't figure out why so they offered to swap the phone. I got the swapped phone and used it for a day then removed the protective film to discover a crack from the home button to the bottom of the phone!! I live out of town and had returned home at this point (3 hours away) so I called Apple and they called the store and the store claims "we inspected it and there was nothing wrong with it" so basically your screwed. Just the way the supposedly inspected my phone when it was returned and had I not tried it I would have went home with a home button that didn't work. This store is awful, a complete joke and it will be my last iPhone. I spent $160 for nothing basically. Not to mention the MANY iPhones I have purchased.
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20 July 2017
The Apple Store at briarwood is AMAZING!!! The staff are incredibly nice and helpful!! They were extremely helpful when I had to get my phone screen fixed, I was out of the store within 2 hours with my fixed phone!! I would definitely recommend!
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11 July 2017
My computer repair was majorly delayed because when the employees at this store sent it to Apple, they entered the wrong serial number. I understand that everyone makes mistakes, but I wish they could have just told me this when I called the store. Instead, I had to call twice, and the second time I had to spend 50+ minutes on the phone with Apple, getting transferred from on department to the next, to figure this out and try to hunt down some potentially important information from an email I never received. This repair was supposed to take 3-5 days, and it has now been 9. I will be looking at other options for my next repair. I shouldn't have had to spend so much of my time sorting out their mistake.
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13 May 2017
One of the worst Apple Store Employee I met today . I had almost 10 people were asked their needs with apple products . & you know at apple store you don't get your turn quickly. It take 20 Minutes plus for 1 Clint to be done with. So do the math for my turn .!may be its my last name.
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19 April 2017
So my wife and I own a MacBook pro, and the screen had an issue (it was damaged and about 2/3 of the screen was basically static.) When we went in yesterday, they told us it would be pricey, but the gentleman who assisted us found a loophole so that the repair would be covered under our computer's warranty. We were obviously very grateful for this, and he then told us it would be about 3-5 days for the repair. They called us today at around 10 am to let us know the computer was ready for pick up. The screen is perfect now, as well as looking brand new. It took them less than a day to fix it, so I have to say they did a fantastic job. Definitely will go back for future issues.
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12 March 2017
Terrible experience. Was told to wait 20-30 minutes; but none approached me until I waited 35 mins and came up to an assistant by myself. The guy who helped me, Jason, is so bad; during talking to me, he even assisted some other guy and would never return me. I had to jump to their conversations to answer my questions; and Jason apologized to that customer for my behavior Worst customer service.
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14 December 2016
My camera on my iPhone 6 died. This is a common problem with this phone and Apple is replacing the camera in the phone for free.
I scheduled the appointment online, drive to the store and the guy told me it was going to take 2-3 hours before they got to it. It would have been nice if they tell you how back-logged they are before telling you to bring it in for a repair.
I've been to this location before for other Apple repairs. Every time I go there, the experience is worse than the time before.response / report this review -
16 September 2016
I went to stand in line for the release of the Apple Watch Series 2. The first employee who helped me in the line told me that they didn't have any watches available for me, so I should I go home and order it online. I said I wanted to wait anyway. A second employee came up to me and asked if she could help. I told her that I wanted the Apple Watch. She told me they had a very limited stock. I asked her if she could tell me which watches they did have, and she told me that she didn't get paid enough to know that information. These two female employees were extemely rude and not helpful at all. I've never seen two sales associates try to talk a customer out of buying something at their store! Based on these two employees, I wanted to leave and not go to that Apple Store, but it's the closest location.
Once I was in the store, the gentleman who helped me was extremely friendly and helpful. He was great.
The kicker? The watch I wanted was IN STOCK at this store. So because of these two girls, Apple almost lost a sale.response / report this review
