About
Location :
Added by Jopie, at 22 July 2016
Opening Hours
- Monday 10:00 AM – 9:00 PM
- Tuesday 10:00 AM – 9:00 PM
- Wednesday 10:00 AM – 9:00 PM
- Thursday 10:00 AM – 9:00 PM
- Friday 10:00 AM – 9:00 PM
- Saturday 10:00 AM – 9:00 PM
- Sunday 11:00 AM – 6:00 PM
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14 Reviews
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20 December 2017
Possibly the worst Apple store, or maybe just store in general. Read on.
There's a few things you expect when you walk into an Apple store: tons of employees, standard Apple pricing, and getting asked a million times if you need help.
Well, in this particular case, I did need help. I recently damaged my Mac and needed a quote for the repair cost. I walked to the Genius bar and arrived at the back for along with another customer. Only one employee was at the Genius bar, and already helping another customer. We both waited almost 5 minutes before hearing anything from any employee. It should be noted that many employees (6-8 I'd guess) walked by us without so much as "have you been helped?" or "We'll be with you shortly." The other gentleman even asked me "How hard is it to talk to someone around here?"
Finally, two employees came up to us, seeming confused about which one should actually help us. Right as it seemed like one was about to ask me what's going on he said that actually someone else would sign me in okay? So the gentleman in front of me was assisted first, and shortly after me. Or so I thought.
The employee asked "What do you need help with today?" in standard fashion, but, while waving his arm motioning for someone elseweird. About 5 seconds later another employee came up and he dropped our conversation. He and the other employee discussed another customer's issue for about 1-2 minutes, right in front of me, without so much as an "excuse me" or "one moment". Really?
Finally, he takes my information down regarding repair on a liquid spill and my contact info. I mention specifically, I am looking for a quote--more on this later. He mentions the wait is roughly 30-45 minutes, and to have a seat. What? The gentleman in front of me was suggested to go have grab a coffee or walk around and come back in 20 minutes. The heck?
So I sit down, and the only good part of this -- they get to me in about 15 minutes. Cool. We go to the genius bar where I explain that I have had a liquid spill on the notebook, and want a quote for repair. He scans the device then explains that all liquid related spills are a flat fee. Really? So I waited 30 minutes in total for a 1 sentence answer?
Honestly terrible. Makes me rethink buying a Mac if this is the service level associated with a premium device. My wife currently uses a PC bought at a Windows store, the customer service experience is night and day.
/EndRant. Thanks for listening.response / report this review -
29 October 2017
Had the best experience ever. I worked with a guy named Ralph and a girl named Christiana. They helped me with everything I was looking to do and were extra patient with my minimal knowledge of technology. Love it. Thank you!
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29 October 2017
Absolutely terrible customer service. I went here to get my screen repaired. When I went to pick up my phone, I was met with the news that my phone failed to "recalibrate" and they needed to order another as the phone is an Iphone 6 plus and Apple doesn't carry anything older than 2 years old. Before I left I was told that the phone would be in on that following Tuesday. I went in on that Tuesday after I was done with work only to find out that the phone was not in yet, but was confidently reassured that it would be in on Thursday. Instead of me driving out to Bayshore on Thursday and becoming frustrated with the employees incompetence, I had a friend who was at Bayshore check on the status of the phone. That friend was informed that my phone was in the store and ready to be picked up. I was elated and drive immediately to Bayshore Apple to pick up my phone. I entered the store and was greeted pleasantly, then told to sit back by the Genius bar while they retrieved my phone. In fact the same Apple rep that I dealt with on the Saturday before walked by me and said, "You're Matt? I'll go back and grab your phone now!" I waited for 10-15 minutes, then I look over my shoulder to see him walking towards me empty handed. The gentleman proceeded to explain that it was not in the store and it was probably taking longer because it's a 6 plus. He couldn't answer any questions on why my friend was told that the phone was there or about the where abouts of the phone. He did "reassure" me that he reordered another phone though. It has been a week and only by going through Apple chat and having them call a friend and talk to her(as I am unable to do so) have I found out that my phone should be there Monday. or maybe Tuesday, probably next Friday though. Apple bayshore is still expecting me to pay the Screen repair of $150 as a reward of the extraordinary, superhuman incompetence. I would recommend going to the Mayfair apple location if you live any where in Southeast Wisconsin as I have had nothing but well informed, pleasant experiences there. Even if you live a block away from Bayshore, go to the Mayfair location, you won't regret driving the extra 5 miles or spending $3 in gas.
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02 October 2017
With the exception of one visit of which was near the time for the store to close its doors for the day, I consistently have had good experiences at the Apple Store in Bayshore. The staff are always friendly and genuine and seem very sincere in wanting to be helpful. Those employed there appear to interact well with each other, thus creating a pleasant environment. I have always felt respected by whomever was helping me even if I feared the question I had may come off rooted in technical ignorance. I have never felt rushed or insignificant, even though the majority of my visits were to have a question(s) asked and not to make a purchase.
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06 September 2017
What kind of a store lets people come and drill at midnight? A store that doesn't care about the community in which they operate. People live here at Bayshore - Apple knows that and they let it happen anyhow. They clearly don't care about community.
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01 August 2017
I made an appointment to have my iphone repaired a week ago online. When I arrived to my appointment, I waited 35 minutes to be seen by someone (original appointment at 11:30am). Not only does it suck having to pay $200 to repair a phone but also that I had to wait after people who didn't even have an appointment. I asked an employee how much longer till I can be seen, and she said people should be clocking in for their shift now. So I guess if you go here don't go till later because they have a limited amount of staff in the mornings.
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16 June 2017
This is an excellent Apple store, my boyfriend and I have been in the store multiple times this past week to try and get his computer fixed. The computer has been fixed successfully and today we went into the store to pick up the Mac and we brought our 7 week old golden retriever puppy and she was adored completely by all staff members. It is so amazing to have a dog friendly store at Bayshore, Apple especially. Apple was even generous to offer Piper a treat at their store. Piper loved all of the attention and the workers were incredibly helpful. We truly appreciate this store and all of the friendly faces! Piper would be happy to be the face of this Apple store! ;)
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01 June 2017
Ok.after I talked with the person at my carrier store and he run a diagnostic for 2 hours -he told me my phone is going to be replaced. He ask me to pay a fee but I could drive to Milwaukee and get the replacement there. So from Green Bay I called and try to ask someone if this is true.but we speak with the machine .so two hours later we arrived with my two kids and my wife.and the teck told us the phone is perfect. So do I really have to drive 5 hours for that .and the phone is not working anyway.so apple got so cheap to even fix a few months old phones .why I pay so much for a phone ???!!! So who will fix my phone? Obviously not an Apple Store in Milwaukee.super disappointed excperiance from them. Apple going downhill big time with this service .
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28 May 2017
Went here to get a fix completed on my work phone, employee (Joe) treated it as a personal cellphone and told me I would be charged for the phone fix. Never looked into the corporate side of things and told me I was to be charged. Incredibly dissatisfied and it's the reason why I don't like Apple products. Do not recommend their services, products or anything.
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14 March 2017
Spilled coffee on my macbook air yesterday. Immediately flipped upside down and manually powered off. Called apple hardware hotline to figure out what my options were knowing that it was my fault, and liquid damage was not covered under any kind of warranty. I asked the phone support person if I was better off going to a 3rd party repair shop to try to have the water removed or go to the apple store. He told me I needed to go to the genius bar and that they could help me out and try to clean the water out. Get to the apple store and I talk to a woman at the genius bar, told her I spilled coffee directly on the computer and asked her what our options were. She said we will take a look, came back within 5 minutes and told us there was water inside (I told you there was?) and that it was either $750 for complete repair or I could spend $1000~ for a brand new one Why did I waste my time coming here?
UPDATE: Took to UBREAKIFIX in Milwaukee, said there was next to no water inside the computer, cleaned and testing all the parts and couldn't find anything that wasn't working properly. Normally they said they would charge a cleaning fee and then charge for any parts they would have to replace however since there was hardly anything to clean inside the computer they did it for free. Thanks to them for being honest and evaluating the extent of the damage.response / report this review -
04 December 2016
I've always enjoyed going to all the other Apple Store, they are always friendly and ever so helpful. Stay away from this one! they are slow and all have piss poor attitude. I will never go back!
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30 November 2016
There are two reasons for going to the Apple Store.to drool over all of the displays (and there are many, many displays) or you have a problem with a device or using the device. As far as I know, every Apple product is on display and can be tested (toyed with). Unless you happen to hit a peak period, there are more than enough staff on site that you will probably not have to wait for any assistance. If you are there due to a problem, very often the floor staff can resolve it however, failing that there is the 'genius bar'. At the bar the problems tend to be a bit more complex and so you will probably have to queue. The store is easily accessible however parking can be a problem. The store is basically located in the center of Bay Shore and the easiest parking is found on either end of the shopping center. (About 2 blocks in either direction from the store.) There is street parking but (again) depending on the time, it may be difficult to arrange.
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17 November 2016
Helpful service, though they didn't solve my phone issue. I don't blame the individual technician on that though.
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29 July 2016
It was awesome! Everyone was really friendly and very nice! I was there to get my phone screen replaced and the Genius who helped me was very nice and knowledgable. I was very fortunate for them to be able to replace it and fix it during my visit. It took about an hour and a half but it was well worth the $130 and the time I waited to fix it. I was very satisfied! Thanks guys!
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