Excellent vet! We've transitioned to Angell because of the excellent care and relatively affordable costs. Vets aren't cheap, but Angell charges much less than our previous vet. We also had an emergency visit lately for our dog and they did an absolutely amazing job. We were seen by Dr. Kelley, and she was thorough, informed and great with our dog. We highly recommend Angell!
EXTREMELY disappointed by the unprofessional treatment my kitten received. The staff was extremely undereducated and unhelpful. My kitten was very ill and the doctor insisted he was fine. After 3 hours of trying to convince the vet to provide care for our kitten and providing videos of his strange symptoms, we took him home. He died the next morning due worsening of his symptoms. Still the hospital sends bills for treatment when the treatment provided was AWFUL and FATAL. A precious life taken too soon. Would never recommend Angell Animal Medical Center.
Best vet experience ever. We are temporarily living in Boston and so it was very scary when our 13-year-old cat Wilber suddenly became listless and stopped eating and drinking. The Cat Hospital had no appointments and referred me to Angell. From my initial phone call with Sarah to check in with Amber to the wonderfully kind, competent and caring Dr. Ashley Lockwood and the expert vet tech team, I felt very supported and cared about. I see why Angell has the reputation it does! Thank you from the bottom of my heart.
Dr Hannah Lewis was amazing. She listened to me and was extremely thoughtful. Even though she had bad news to tell me she helped me to look at the positives of the situation.
The only negative was the amount of time i had to wait to be seen initially. I also think that there should be longer visiting hours to visit your pet while they are in the CCU.
Check-in was relatively easy. It was a busy night, but still we were only there about 15 minutes before a vet tech took vitals and maybe 30 - 45 minutes total before a doctor came in. We were ultimately sent home due to there being a lead time before the doctor could provide the treatment necessary, so we ended up going to our regular vet in the morning. I was able to obtain a pain killer prescription and left. Since we didn't end up getting the actual treatment, it would have been nice to get the deposit back, but they were upfront about it being non-refundable and I accepted that risk going into it. Angell works because the are open almost always, otherwise I would have gone to the regular vet from the start.
Everyone was polite, timely, and professional. My cat wasn't stressed at ALL (unusual for the high-strung kitty) she was even purring the whole time. The vet assistant wasn't super helpful (asked her some questions and she answered .. different questions?) but she was very kind.
The cost was good (on the high end but certainly cheaper than it would be anywhere else) and reasonable.
Loved the adoption center by the waiting area - very tempted to find a friend for my cat while waiting and certainly perused :) Again - adoption centers are often not thought of as clean, bright, and joyful. There is no sadness or darkness, and I couldn't imagine going anywhere else for veterinary services in Boston. cleanliness, friendliness, and answering all the questions! cost, as well, is the best compared to anywhere else
I am so very impressed with the reception and care at Angell West. Our ER vet went the extra mile to ensure that we understood how she came to her conclusion and the alternatives available. Every other family patient in the waiting room was happy with their care and services rendered too. I have visited many pet ER facilities through my sixty + years of loving and caring for my doggies; Angell West exceeded in every aspect all my other encounters. Thank you so much.
Dr. Terri Bright and Susan Conway were excellent and really made me feel at ease during my appointment. Terri was able to recreate the concerning behaviors very quickly after our discussion- a testament to her experience and professionalism- which limited the stressors placed on my dog. She provided a clear, manageable and multifaceted plan of action at the end of the first visit. Both Terri and Susan were fantastic and I am looking forward to the progress I anticipate my pup (and myself!) making over the next few months as well as our next visit with Terri and Susan.
Came into the ER at 11:00pm wasn't disappointed. Dr. Soohoo cared for our cat Sir Henry with complete professionalism and tact. 10/10.
I was so impressed by the staff and level of knowledge doctors had while treating Abby. Although the initial wait was long to find out what was going on with Abby, after she was admitted, I was provided constant updates via text messages and phone calls throughout her 2 day stay. She improved 200% from the night I brought her in fast forward two days later. I was so happy! They literally saved her, diagnosed her with a treatable disease (luckily!) and I provided me with excellent information to follow up on her treatment. I cannot express how thankful I am for MSPCA Angela in Jamaica Plain!
This place is WONDERFUL. I needed to take my cat, Mollie, in b/c she was having trouble opening her eye. Every person I came into contact with was kind and helpful. Dr. Dorsey treated us as though Mollie MATTERED to her and I am incredibly appreciative for all she did to assist us. Thank you, Angell Animal Medical Center & Dr. Dorsey! You all are INCREDIBLY good at what you do and your customer service is unbeatable.
Both Dr. Noonan and his techs made us feel so comfortable and reassured and the same for our baby! He was so happy and comfortable with everyone that he flopped down on the floor in the middle of the room to relax. They were not only amazing with our bunny but answered every question we had regardless how small or foolish it seemed. I have been holding off because I hadn't found anyone I trusted enough to do the procedure but we have definitely found the place for us!
Deb and Dr. Staudenmaier came across as clearly loving their avian and exotic patients. My guinea pigs have never had such careful, comprehensive exams from such expert, gentle people. I love that they asked me a lot of questions and explained exactly what they were finding. It was obvious the quality of care and professionalism was very high. I also love the patient and experienced ways she and Deb handled them. My guinea pigs find exams stressful, but they actually seemed relatively at ease.