The Alaska Airlines ticketing agent was wonderful. She was kind, understanding, thoughtful, happy, incredibly pleasant and professional. She went out of her way to help me and I’m grateful!
After so many months of being cooped up during Covid, It was time for a trip.
I had a wonderful experience on Alaska Airlines.
First I noticed that Alaska Airlines had several attempts to help first check in.
That was such a relief since I hadn’t flown in a while. The lines were not very long, and people were moving through pretty fast.
After the TSA security checkpoint, I was able to head right to my seat. They had a short drink service with complimentary coffee and snacks.
Restrooms were clean and well stocked.
All of the employees were dressed well and eager to help with anything else needed.
If you haven’t flown Alaska Airlines,
I highly recommend it.
Flight was delayed. They claimed it was because they needed to fix a seat, HOWEVER, the pilot mysteriously walked on late and right after that the maintenance issue was fixed seems like the pilot was late and they couldnt own up to it. Kinda sleazy if you ask me.
Missed my flight (my fault) by 2 minutes. They were not very accommodating or helpful and both employees had very poor attitudes. Went down the way to Delta and got amazing customer service.
First flight cancelled and told 10 mins before supposed to board, of course this happened after 2-3 delays. Stood for almost 2 hours including trying to just get back my luggage that hadn't even left the airport. I understand things happen and it's snowy, but it's nice if the passengers were told up front and there was an attendant willing to help the giant crowd of people trying to leave to Seattle. Next day came back with new ticket and had delayed flight 4 hours after initial boarding time, finally got on, but leading up to our departure Alaska Airlines was trying to rebook with people who were almost certain they wouldn't get to Seattle that day. Many people stood in that line giving up their seat because they were afraid the flight would cancel again. We were told several times to rebook over the intercom. Turns out Alaska Airlines was selling seats to other people trying to get to Seattle. Sketchiest airline I've dealt with.