Horrible horrible service. We got in 15 minutes early and have been sitting on the tarmac for 30 minutes. No communication from the airline. What is that point on being early if we can not get a gate. Do better Alaska.
Terrible experience at the Atlanta airport. Bad staffing, no information super late baggage (over hour wait) just terrible experience. Hope this isn't their standard. If so, congratulations your probably the worst airline.
Hotel checkout was noon so I figured why not check in early (1:00) for my 5:00 flight. Have lunch and supper inside, maybe read my book. Alaska (unlike every other booth) is completely empty! Nobody home! Maybe I’ll use this time to print a bag tag…NOPE! Kiosk ain’t printing those! It won’t tell me my seat or even my gate!
Changed my flight plan after I was already on my trip so getting home was a nightmare. I missed all my connecting flights because of their last minute change and was faced with 15 hours in the airport for the next morning flight or spending an extra $75 to rent a car and drive 6 hours home. I drove home.
My first time flying them and they are such a good airline. Had good leg space, no convoluted stories about delays or storms or any of the weird stuff Delta and United always come up with. Good food too and helpful attendants. :)