The most incompetent airline and staff. They cancelled our flight and then when we asked for the money back to book another one they cancelled our flight back. The girl at the counter had nothing but attitude and told us it was our fault.
We travel extensively and this is was the worst airline experience.
Incompetent, rude, and unreliable
One of best all around airline interns if customer service on time passengers satisfaction
Orlando airport lost my luggage and they can’t find it I had person items that can’t be replaced in my luggage u would think since u hv to pay to check your luggage u would receive it on the other end when u arrive at ur destination but no you don’t sadly and Orlando airport doesn’t answer no ones calls or check their emails 🤦🏽♀️ I use to work for Alaska airlines for their ramp and this is truly insane that this would happen but it wasn’t even the ramp’s fault it was the customer service check In counters fault they never scanned my ticket on my luggage to be put on the belt they tagged and left it sitting there which crazy as well I don’t get it
No stars. Alaska was the worse, they changed my flight with no notification. And then didn't change my connecting flight until I said something. The lady at the desk was nice but I live in Boise where the call center is. This was not a good representation of the company
After a long day due to a delay in our flight, Tonya and Sonairy were so helpful. Made the rough day an even better one due to their customer service. I truly appreciate their time and effort nonetheless of the outcome. It just showed how great of people they were, to take the time to try to work out multiple scenarios to help us with a resolution. Two great people with great hearts. Thank you to them! I hope they’re reading this or management reaching out to them. Thank you.