Airport Express

Location :

910 Harrison St, San Francisco, CA 94107, USA
Added by Jopie, at 29 June 2017

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• Anonymous

  27 December 2021

  Was booked on Airport Express through Supershuttle. After a long flight home, I called them when we picked up our luggage, and they said the van was on the way and was five minutes out. 20 minutes later, I called them, and they said they didn't have any shuttles available and it would be 30 minutes before a van arrived. 20 minutes after that I called again, asking if a van was on the way and they told me I was in the wrong place even though I was waiting exactly where they told me (outside in the cold and rain). Very frustrating experience - if I hadn't prepaid, we would have just taken a taxi.

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• Anonymous

  02 August 2021

  Prior to our pick up times, I received a call from the office that there was an issue with our scheduled time. I called the office to follow up with them and while the man at the office was nice, I had to call three times within 2 and a half hours because he kept having to “review my information and call back within 10 minutes”. He did not call back any of the times. I waited for an hour before giving in and calling them myself. Only to find out that I would be charged an extra $25 for our trip because of “covid social distancing” in the van.
  
  When we landed at SFO I called the service and was told the driver would be there in 10 minutes. We waited for 45 minutes. Which in the grand scheme of things isn’t that big of a deal. But then the driver proceeded to pick up another party who sat directly behind us. Ie. not particularly social distanced.
  
  Our driver from our hotel to the airport was 10 minutes early and so I was pleasantly surprised. However his driving was erratic and consistently spoke over or at me in conversation. Making multiple gender based comments. At the end, as we were leaving, he asked where his tip was, saying “you’re not gonna tip me?” In almost an aggressive tone (one that I didn’t feel should have been expected) and seemed disgruntled when I gave him $5.
  
  Overall, I don’t think I would ever use Airport Express again. It wasn’t worth a cent of how much it cost or how much of an inconvenience trying to coordinate with them was.

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• Anonymous

  12 January 2019

  Don't use. Turned up over 20 min late. No apologies. Drove around downtown SF for ages trying to find route to freeway. There is a reason why their rating is so low. Shame our hotel booked them and shame we didn't check. Lesson learnt.

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• Anonymous

  26 July 2018

  The shuttle showed up on time, got us to and from the airport quickly and was reliable. The driver didn't speak a lot of English, but we were just looking for a ride, not a guided tour. No issues or complaints, the service was exactly as expected and requested. The driver drove responsibly and didn't scare us or anything. Our return trip to the airport was smooth as well.

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• Anonymous

  06 July 2017

  My girlfriend and I were picked up from a terrible hostel in foul moods. Our driver (Scott) was about 20 Minutes earlier than anticipated, drove very safely, was hilarious and even gave us some advice on not letting the terrible quality of our hostel ruin the rest of our trip. My only regret was that we were misinformed on payment methods and only took out enough money from an ATM to pay the fare. Because of this we didn't have any tip money for Scott (who deserved a generous one!). Overall I can genuinely say that this is one of the most stress-free parts of our trip. If the rest of the drivers of this company are half as good as Scott then you're in great hands!

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