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Added by Jopie, at 28 July 2022
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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5 Reviews
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09 November 2022
Spoke to a representative regarding my wife traveling to Mexico to pick up a wedding dress, and asked if I can be carried in the plane so it doesn’t get damaged. I was told that we have to box the dress and put it underneath the plane. Hoping that the staff will not damage it by the time it gets back to its final destination. I’m sure there is space where a dress can be placed even if I have to pay since no airline gives you free baggage unless it’s southwest.
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04 October 2022
I flew RT Chicago-Mexico City and I am compelled to write an honest review, given that there are so many bad reviews for the airline. My experience was fairly good. I had no trouble checking in (the app sucks however), the plane seemed to be on time, if I remember correctly, and I had no trouble boarding. Plus, they serve food and they have a TV on the seats, which United airlines doesn’t. I believe that you get a free carry on too. The food was okay and the service wasn’t STELLAR but it was so-so. I wouldn’t hesitate to fly with Aeromexico again.
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10 September 2022
Over all good experience mostly kind flight attendants that's it, the check in guy for bigger suitcases was rude and the airline lost my luggage with all my clothes. I've spent a lot of time and money trying to get it back but they only offer emails to help me and I have sent too many emails and only a automated email is sent back. I have gone to the airport multiple times, I actually went to three airports to ask for help and they have no idea where my suitcase went. I don't know what to do anymore they tell me I should get compensation but they never answer. Horrible.
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17 August 2022
While traveling with aeromexico, my family was not able to bring home our four month old puppy because of the fact that the certificate of good health that was given to us by the vet was not translated to english. We had all the correct documentation along with correct carry on bag to have her in and so the only reason our puppy was not allowed to come home with us was because it wasn’t translated. When we checked to see online what the correct policy was we saw that it said nothing about needing the document to be translated. in addition to that, they let a different family with a puppy on the same flight as us board with the same exact documentation we had. Basically the airline picks and chooses when they wish to follow and apply restrictions that are not clearly stated on their own website.
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04 August 2022
Don't fly with Aeromexico! Any flight I have ever taken with Aeromexico was delayed by at least 3 hours, which led to me and my family missing the connecting flights and an even greater delay. The last flight in May 2022 from Amsterdam to Mexico-City was cancelled and postponed by more than 24 hours at a time when we had already boarded the connecting flight to Amsterdam. So we (and a dozen other passengers) had to wait at the airport in Amsterdam without any assistance or care from Aeromexico. After having called them three times to seek food, beverages and accomodation for the night, they simply hung up on us and the other passengers. Subsequently, we were seeking compensation under applicable EU law, but were denied compensation by Aeromexico although the cancellation was clearly Aeromexico's fault (and no force majeure etc.). The case is now handled by lawyers and has been brought to the attention of the airline supervising authorities; however, the situation is very unpleasant and I wished we would never have been exposed to such bad service. I can only encourage anybody not to take any Aeromexico as a carrier since this is not a single case but happened to me repeatedly. The flight crew personnel is generally very unfriendly and the treatment throughout the flights is almost equaling full ignorance. Finally, the flight cabins and toilets are filthy and you don't want to go there (which is a problem during a 10 hour flight). Spend your precious time (and money) elsewhere, but not in an Aeromexico airplane!
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