Aeromedevac air ambulance is very unprofessional and unreliable. My mother suffered a heart attack on our vacation in Mexico. Her insurance did not cover the air ambulance so we had to pay $28,500 out of pocket to get my mother to a San Diego hospital. I used all my savings, took out loans, and payed the air ambulance. They assured me that they would be communicating with me through the pick up process. My mother was scheduled to be picked up at 5:30 pm -6 pm. I was waiting anxiously that day. I was waiting for a phone call the whole time during that period which I never received. I later received a call around 7:30 pm from the doctor in Mexico stating they did not transport my mother and sent her back to the hospital in Mexico. I then called Aeromedevac and they did not know either of the situation. A few minutes later NP Brian explained that they had removed the intubation tube my mother already had and placed a new one which was shorter and her oxygen dropped and she became unstable, so they decided to sent her back to the hospital without consulting with myself or my family. A few hours later my mother passed. And now the company does not want to refund us for our expenses. This air ambulance did not have the proper staff or equipment to care for my mother as they new the condition she was in prior to scheduling the pick up. The medical doctor’s in Mexico had sent over my mother’s medical record to Aeromedevac and the only medical staff on board was an NP and Paramedic.
They are amazing at what they do. Very professional and compassionate. I felt in safe capable hands the entire time and didnt worry about anything with my insurance.
Great service, great company!
I confidently recommend Aeromedevac to any individual or family who needs medical transportation. Its entire team is highly trained and experienced so you can count on a safe, smooth experience from start to finish.
Great professional staff. Got me to the hospital in record time. Fast and safe.
This company is amazing. First their price was the best of all the quotes I got. They made the whole process very easy. I was very concerned about all the phone calls I would have to make between the two facilities and the ambulance to coordinate the transport. It turns out all I had to do was give Carlos all the contacts and he did all the work. He kept me informed thru out the process and called me with the time that the transport was scheduled for. The medical team was amazing and did a great job in getting my niece save to her new facility. A big thank you to Carlos and his team for being very professional and for doing an amazing job!! Thank you!!