The staff was extremely friendly and very informative regarding the procedure they were going to perform on my pet.
Excellent staff! Everyone is friendly and helpful. Nothing bad to say about AVC
The staff was very nice, attentive and helpful considering it was a holiday when we came in. We were completely satisfied with the staff and facility. Our black lab puppy was well taken care of.
Marley was very well taken care of and I felt comfortable(as much as a dog mom could be) leaving her there for monitoring. Marley did not seem scared and liked all of her doctors. I brought her back for bloodwork a day later and she was excited to see everyone.
My kitty and I are both treated very kindly and compassionately. They are very gentle with my kitty, and I feel like they really care not only about my pet's health, but about how comfortable my pet is being there. They do their best to keep him calm and are very gentle.
Took our little baby Dachshund puppy here last night at midnight due to him coughing and having trouble breathing. The girl at the front desk was so sweet and helpful. The Vet tech that came in to do his vitals was amazing and super sweet with him giving him treats and talking to us about what was going on with him & more. The Dr. we saw last night for him made sure we had no questions regarding what was going on with him even went above and beyond to educate us on some things regarding him since this is our first puppy. Puppies are prone to "Kennel cough" and that is exactly what he has. They gave us an antibiotic for him and we are going to start taking him there for all his future check ups and visits. Every member of the staff we met last night went above and beyond. Very pleased and thankful for all there hard work!!
Worst experience you could ever have please don't go to this place I brought my dog in for an appointment to have one tooth removed and the Dr. I was assured would take care of him didn't a different Dr. Did it he died during the procedure (not from Anastasia) then that Dr. Said to my husband and I "next time" I should seek a board certified Dr. Then they sent me an explanation/apology letter. They didn't even offer replacement cost or to pay for his cremation. If you love your dog don't go there. My baby can't be replaced rip my love
Can't say enough nice things about Dr. Kalloway. Our dog dislocated his elbow which is so rare and she managed to get it back in place. So thankful for her! She is so sweet too!
Don't go here! I showed up at 3 am with my dog who has hurt his leg. The receptionist wanted to spend time chastising me for giving my dog 3 aspirin in the last 36 hours. He's had 3 aspirin in his life! I told her I didn't want to spend time being chastised or arguing about aspirin; I just wanted to get my dog some help. She got a bad attitude and everything in me screamed get out of there! I came home to find another emergency clinic and saw these reviews. I'm so glad I left Listen to your gut when choosing help for your pet.
Had a great experience! Really can't say enough about the welcoming warm friendly and funny reception we get here. Helps when you are in a worried state about your pet! Would love it if you guys were able to offer accupuncture and chiropractic!!
5 stars isn't enough.
Many reviewers here who complain about high prices also admit to having low income. Go figure. I bet you also blame your mechanic for ripping you off when you need your car checked over or new tires - if you can't afford the proper care then you probably shouldn't have animals (or cars). Before you walk out with your sick or injured four-legged family member, please consider that the cure for their pain and suffering should be worth more than a fistful of dollars.
Dr Kelloway has actually refused to do tests and take our money despite us trying to force cash into her hands. She has been wonderful at letting us know that tests are available for $xxx, but will likely not help the outcome. She did advise us that the other emergency vet nearby would be happy to take our money for unnecessary tests, and they were definitely very pleased with the several hundred dollars we threw in their direction; of course, the tests told us nothing that Dr K hadn't already diagnosed. Yesterday, Dr Q told us we could have chest x-rays on one of babies, but simply waiting 24 hours would be just as effective and almost as quick.
The front desk staff will give you pricing over the phone for an emergency visit and will also let you know you can save money if you wait for a daytime appointment. The techs will let you know more accurate pricing as soon as the problem has been diagnosed; they give both high-end and low-end estimates and invariably come out under the lowest price they quoted.